Magic Dolphin Reviews 19

TrustScore 3.5 out of 5

3.5

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Company details

  1. Boat Tour Agency

Written by the company

Magic dolphin is a family run company that strives to provide a great experience to every single guest that comes on board one of our boats. We like to take small groups of people so we can ensure that our clients feel comfortable and get a personal service. Our fleet is composed of the Magic Dolphin Catamaran; for those wishing for a more laid-back dolphin and whale watching experience and the Magic Dolphin Sea Safaris for those who’s prime priority is to see dolphins and whales up close with 100% guarantee. We hope that by hopping aboard one of our trips, you will leave with a smile on your face and good insight on the sea life that surrounds Madeira Island.


Contact info

3.5

Average

TrustScore 3.5 out of 5

19 reviews

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1-star

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Rated 5 out of 5 stars

The Best

It was a fantastic experience!
For the first time in my life I had the opportunity to observe these wonders of the sea, the team made the experience truly wonderful! They were extremely professional, but also very attentive, kind, funny and absolutely informative! It was wonderful to sail with people who really love this job and the most important thing for them is the animals and our safety. It was great to see how respectful they are towards the animals, and it was wonderful that they tried to pass this spirit on to us too! "This is their home, we are just visitors."
They kept asking if everyone was okay and told us to let them know if we were feeling sick. I may have been a little late. Unfortunately, I fainted on the boat, causing quite a stir, but they immediately jumped to help me, and on the shore they even offered me refreshments to make sure I felt better!
Overall, it was a fantastic experience! Especially since not only the visitors, but also the tour guides set off with the same enthusiasm! Thank you very much for the experience!

12 August 2025
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Reply from Magic Dolphin

Dear Kristina
Thank you so much for your incredibly kind and thoughtful words. Reading your review truly made our day!
We’re thrilled to hear that your first encounter with these magnificent sea creatures was such a memorable one, and that our team helped make the experience special. It means a lot to us that you felt the passion, care, and respect we have—not only for the animals but for every guest who joins us on board.
We’re especially grateful for your recognition of our crew’s professionalism and attentiveness. Safety and well-being are always our top priorities, and we’re so sorry to hear that you fainted during the trip. We’re glad we could assist you quickly and help you feel better once ashore.
Your quote—“This is their home, we are just visitors”—perfectly captures the spirit we hope to share with everyone. Thank you for embracing it so beautifully.
We hope to welcome you again one day for another adventure at sea. Until then, take care and thank you once again for your lovely message!
Warmest regards,
Umut and the Team

Rated 5 out of 5 stars

No need to worry.

No need to worry.
Before we went on our trip I was apprehensive! Was I going to be sick/get soaked/see nothing. None of this happenned. The crew were helpful/patient/pleasant....all good. We saw dolphins and pilot whales and watched a flight coming into Funchal! All good.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing sea safari by speedboat. Felt very safe but exhilarated. Our marine biologist was even more excited than we were with the beautiful wild whales we saw. She was excellent, with her information and her passion. The captain was fantastic, respectful of the animals but getting us in a position to get a wonderful view, getting information from spotters on shore to see three beautiful species of whale in their natural habitat. Couldn’t have been better.

15 May 2025
Unprompted review
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Reply from Magic Dolphin

Dear Elisabeth,
Thank you so much for your wonderful review! We’re thrilled to hear that you had an exhilarating yet safe experience on our sea safari.
Our marine biologist is truly passionate about sharing knowledge and creating unforgettable encounters with wildlife, and it’s fantastic to know that her enthusiasm made your trip even more special. We also deeply appreciate your kind words about our captain—respecting the animals while ensuring the best possible views is at the heart of what we do.
Seeing three species of whales in their natural habitat is a magical experience, and we’re delighted that you got to witness it firsthand. We hope to welcome you aboard again for more incredible moments on the ocean!
Best regards,
Umut

Rated 1 out of 5 stars

BIG Scam

The BIG scam, on 3 hours of boat paid in the end since the crew is not on time you leave late and will come back early because? They are lazy?

So during these 3 hours there are zigzags of almost 50 minutes to go offshore to play the fools with the waves, then we more or less saw 2 mini whales that they tracked so much at high speed that they left.

Then you will go back to the coast for a while to take a dip with 4/5 people the rest will cook on the deck because that's the deal? 😅 After we go along the coast like a common sightseeing boat so that they point out the coastal towns we pass.

Totally useless.

Over 3 hours they look for whales for a maximum of 40 minutes and I'm still being nice.

You will be crammed in at more than 80 on the catamaran which is supposed to be electric for the ecology but which smell the fuel like not possible. 🤣.

On the other hand at the end do not forget to applaud this masquerade and to give a tip in the Tip box.

Out of the question it is already super well paid given the service provided.

Everything is paid on board besides not even a glass of water.

Profitability is the key word of this company and you will be entitled to a coupon at the end with -10% to try to glean other tourists.

I threw away all the brochures.

I will take the time to answer since you are making fun of the world in the answer in my opinion.

And in truth you deserve less than 1 star and several people on exactly the Same opinion as me too.

You are just mentors and clowns.🤡 And the fact that you answer completely off the mark without any repartee does not prove the truth of what I say.

You do not counter any arguments.

There people will be warned about your scam with organized tourists.

And I read your description carefully and it is just a tissue of lies.

You promise at least several dolphins and not whales.

There you saw a whale in the month diving and you said: it's good you saw it nickel and then left to have people swim.

I do not pay to take a dip.

Your engines are fuel oil ⛽️ and therefore not at all electric another lie.

Far too many on the catamaran to make the most of it we were on top of each other.

And apart from laughing amongst yourselves and having a drink, you don't make much of a choice other than collecting money and asking for tips for your great performance!

A word to the wise.

15 October 2024
Unprompted review
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Reply from Magic Dolphin

Dear Guest,
I actually took the trouble and checked on your other reviews for the other companies that you have been on some activities and all of them you rated 1*
Looks like you made this like your job:)
Next time make sure you read well before you book anything otherwise you will be always disappointed:)

Rated 1 out of 5 stars

Paid 60 euros to be bashed around and…

Paid 60 euros to be bashed around and soaked with no sightings of anything, the conditions were not suitable and should not have taken place just a money grabbing operation avoid

13 October 2024
Unprompted review
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Reply from Magic Dolphin

Dear Guest

Thank you for sharing your experience with us. We are sorry to hear that the trip did not meet your expectations.

We would like to clarify that our trip prices start at 35€, depending on the type of tour and services provided. Weather conditions can indeed affect the overall experience, and while we always strive to make decisions that prioritize both safety and enjoyment, the ocean can be unpredictable at times.

We never intend for anyone to feel their experience is less than satisfactory, and we assure you that we operate with the utmost integrity, aiming to provide meaningful and respectful wildlife encounters. We appreciate your feedback, as it helps us improve and ensure better experiences for our future guests.

Best regards,

Rated 5 out of 5 stars

Incredible Experience

This trip was incredible from the start to the end. The captain Fabio was brilliant and very respectful of the animals. Clara and Natasha’s knowledge and passion was evident which enhanced an already magical experience. We will definitely look to do this again if we return to Madeira.

7 August 2024
Unprompted review
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Reply from Magic Dolphin

Dear Guest,
Much appreciated that you have taken your time to send us a feed back. We are really thrilled to see our guest have super time with us, and give them some positive vibes for their holiday.
We hope to see you again.
Regards
Umut

Rated 5 out of 5 stars

Professional and friendly crew

Professional and friendly crew. They have great knowledge and respect of the island and marine life. The vessel is immaculate and they went all out to locate the pod of pilot whales we saw.
Highly recommended 👌

22 December 2023
Unprompted review
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Reply from Magic Dolphin

Thank you so much for sharing your wonderful experience! It truly warms our hearts to hear that you found the trip magical from start to finish. Our team, will be thrilled to know their dedication and passion left such a positive impression. Respecting the animals and creating memorable moments for our guests is always our top priority.

We would be delighted to welcome you back if your travels bring you to Madeira again. Until then, we hope the memories of this trip continue to bring you joy.
Regards

Rated 5 out of 5 stars

We enjoyed the trip on new ‘E’…

We enjoyed the trip on new ‘E’ catamaran. 3.5 hours. Boat is comfortable. Crew very friendly. We saw Pilot Whales and Rough Toothed Dolphins. Consequently no time for swimming, which was the correct decision. Crew made a point of making sure everyone on board got a good view, leading individuals to spaces at front of the boat. Very respectful of the wildlife, and took trouble to explain about the species.

20 July 2023
Unprompted review
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Reply from Magic Dolphin

What a fantastic review! It's heart-warming to hear you had such a wonderful experience aboard the new 'ECO' catamaran. Seeing Pilot Whales and Rough Toothed Dolphins sounds incredible, and it’s great to know the crew prioritized both comfort and respect for the wildlife. Their effort to guide individuals to the best viewing spots and share insights about the species adds such a thoughtful touch. Skipping swimming to focus on the magical marine life certainly seems like the right call in this case!

Thank you for sharing your experience—it sounds like a memory to treasure.
Regards

Rated 5 out of 5 stars

Privat Sunset tour to wedding day

Everything was really wonderful!
We had a really privat trip with a beautiful sunset,with champagne and boat just for us!
This was the best idea for wedding day!!
Would do any tour with magic dolphins again!!
A beautiful small boat nice stuff and great communication before the trip!
Thank you for all!
Best wishes
Martina Meinhardt

29 May 2021
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Reply from Magic Dolphin

What an absolutely heart-warming review! It sounds like such a magical and unforgettable experience, especially for such a special day. A private trip with a stunning sunset, champagne, and a lovely boat—what a perfect way to celebrate your wedding day! It’s fantastic to hear that the communication, the staff, and the entire experience were all top-notch.

Thank you for sharing your beautiful words, Martina! I'm sure this memory will stay with you forever.
Best regards

Rated 5 out of 5 stars

Amazing dolphin watching on luxe boat

Amazing service and trip! Worth money paid. Neat and spacious boat and incredible view of playing dolphins :)

20 May 2021
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Reply from Magic Dolphin

Dear Guest,
Many thanks for choosing our company. Very much appreciate your positive feedback.
Regards
Umut

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