I like the products, don't love the pushy nature of the site to get bundles (and often). Also, the rewards program is misleading: you earn points, you get $$ taken off your total, but only up to $20,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the products.However, they are extremely expensive.I was on a subscription renewal and sometimes would lose track of product being sent to me and charges taking place by surprise.
Company replied
I have been using get dreamy for 6 months or so and I have also had Gastric Sleeve surgery 5 years ago. With having the surgery I had alot of loose skin, and with get dreamy in was able to tighten th... See more
Company replied
First time purchasing products from this brand; I wasn't a fan of the skin-tightening product. It has a really disgusting, potent smell, which put me off using it. I also didn't see any initial resu... See more
Company replied
Company details
Written by the company
With MAËLYS, your body will get the attention it deserves. Here’s why: We take science seriously, and it looks like you do, too! We create products that are clinically tested and packed with powerful, hyper-targeted ingredients to deliver real, visible results.
Contact info
251 Little Falls Dr, 19808, Wilmington, United States
- customerservice@maelyscosmetics.com
- maelyscosmetics.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have subscription for::: B-TIGHT, LIFT&FIRM BOOTY MASK
Have subscription for their “B-Tight”(lift & firm booty mask), so this cream FOR SURE showed me what’s up! Ha! FULL DISCLOSURE; IT BURNS FOR A GOOD 3 mins post application! Buttttttt (no pun lol), that burning feeling lets you know it’s working! After using a whole container (after every shower), can FOR SURE see a noticeable difference!! Which obviously made me keep the subscription:)
23 April 2025
Unprompted review
Reply from MAËLYS
That is the spirit! ✨ We love that energy and you are absolutely right, that signature B-TIGHT tingle is exactly how you know the clinical ingredients are working. There is nothing more satisfying than finishing a whole container and seeing that noticeable difference in the mirror. 💖
They charged me over 125 dollars and I…
They charged me over 125 dollars and I got nothing!they refuse to do anything about it! Won’t resend whatever they was suppose to send and won’t give me a refund.scammers
24 February 2026
Unprompted review
Reply from MAËLYS
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
The smell is nice
The smell is nice, the cream is very silky. However, I tried it after considerable weight loss. Even using it with exercise and red light, I did not notice any skin tightening after 6 months. It was a waste of money.
22 March 2026
Unprompted review
Reply from MAËLYS
We're so sorry to hear that the product didn't meet your expectations, but we're here to help! Results are most noticeable within 6-8 weeks of daily use, and sometimes women see the best results after going through about two jars. One jar typically lasts for 3-4 weeks when used daily.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
Simple clear easy to follow the process…
Simple clear easy to follow the process very professional
21 March 2026
Reply from MAËLYS
We are so happy to hear that! 💖
Don’t order from them
Don’t order from them! They put a hold on your account for twice the amount of the total. I tried to cancel my order FIVE MINUTES after I pressed send and they wouldn’t cancel it OR remove the hold! Go to Ulta or Target!
19 March 2026
Unprompted review
Reply from MAËLYS
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
DO NOT BUY
DO NOT BUY. This company is a scam. Please save your money. I did the try before you buy and when I wasn’t happy with the products, I went to return it on the 20th day of the 21 day period you are given and they said it was too late. They said I had received the products a day earlier than when I actually did and even by their own date, I was within the timeframe and they still would not let me return. Very dishonest company.
18 March 2026
Unprompted review
Reply from MAËLYS
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
They advertise 60 days money back…Scam
They advertise 60 days money back guarantee but do not honor that. Products did not smell very good and did not make any difference at all even with daily use as directed. Scam for sure!!!!!!!
16 March 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
NO NO NO
NO NO NO, do not trust this company. I noticed a purchase over $200 on my bank account and called immediately to cancel the purchase. Of course the package still arrives. We went to the post office and they could not return, went to CVS to try the UPS system. No one knows where this was mailed from and it can only be returned by leaving a message with Maely customer service...BIG SHOCK had to leave a message. This company is cruel and does business dirty, NEVER trust this company
14 March 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
Misrepresentation
I asked for a sample, they sent this big thing of what I asked for a sample of. I thought a sample would have been smaller. Anyway, I guess I was suppose to try it for 21 days and then send back what I didn't use. This to me is very scary. So now I'm wondering how many people had their hands in the cream I used. Why when you ask for a sample would then not send a sample??? Well I was charged over $120 for something I wanted to try. Needless to say because I didn't send the used face cream back they won't budge on a refund. Why would I be responsible to mail this stuff back, why would they want it back and why do such shady business. I wouldn't recommend this company at all!!!!
7 February 2026
Unprompted review
Reply from MAËLYS
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
SCAMMING PEOPLE LEFT & RIGHT BS COMPANY !!!
WOW !! What a joke sooo,I done the try before you buy on the " Get Dreamy " been using it less than 21 days cause that's all they give you anyway it broke me out I itched ..Anyway contacted them they said blah blah sorry just ship it back before 21 days and you want be charged .So they send me a shipping lable ,I can't get it to print ,the post office can't get it to print ,so I paid 10$ to ship it back PLUS A LABLE ,they are gonna send me a email stating that SINCE I DIDNT USE THEIR LABLE TO RETURN THE PRODUCT THEY WILL HAVE TO CHARGE ME FULL PRICE AND OFFER NO REFUND ...NEVER EVER will I deal with this company I'm out 50$ ish for the product that I sent back 5.95 for shipping try before you buy and 10$ for a lable to send back ,can't send you a QR code either that the post office can just scan they send you a email ID your luck 24 hours later about downloading a lable it's BS !! MY ADVICE GO TO ULTA BUY THE PRODUCT TRY IT IN THERE & IF YA DONT LIKE IT YOU CAN RETURN IT !!!!!! SCAMMING PEOPLE LEFT & RIGHT !!! ***UPDATE SENT MY PRODUCT BACK 3/11 I JUST HAD A CHARGE FOR THE FULL PRICE LEAVE MY BANK !!!!!!!
4 March 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
Product review
I love the smell of the whipped cream to help reduce dimples on thighs, bum, etc.
11 March 2026
Reply from MAËLYS
That signature scent is truly a treat! There is nothing like a whipped cream that smells as good as it works. It makes your daily routine feel like a little spa moment. 🌸
Now I use it for 2 days but both days I…
Now I use it for 2 days but both days I started itching
9 March 2026
Unprompted review
Reply from MAËLYS
We are sorry to hear about your experience.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
I absolutely love the products
I absolutely love the products. It was my now fourteen year old goddaughter , who got me hooked on using products from this brand and it was the best decision I could have made
11 March 2026
Unprompted review
Reply from MAËLYS
That is such a heartwarming story! ✨ It sounds like your goddaughter has some excellent taste in skincare. What a wonderful recommendation for her to make. 💖
There is no
No try before you buy. There is no, “try before you buy” with this company. They claim to hold the full amount of the product and it won’t be released for 4-7 days, then you receive the product and supposedly are charged 21 days later. Customer service lacks professionalism and it’s apparent that this company isn’t fully aware of consumer laws. I don’t care how good your product is I want nothing to do with a company with such unscrupulous practices and poor customer service.
8 March 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
I really wish I would have read reviews…
I really wish I would have read reviews but at the time it was such a great offer. Never again. They have made a total of 6 transactions on my card. Now my emails or texts are not going thru. This literally makes me sick. Idk why Taylor is at her company she let me know as soon as they receive product back I'll be refunded. This was the last thing I needed today.
9 March 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
This company has the worst customer…
This company has the worse customer service. My credit card was fraudulently charge and I immediately reported and contacted them, I was told they could not cancel because they work fast and that I had to wait to receive the order. This is fraud, the order was sent to someone else. I do not recommend you order from this company, or you may very well get a fraudulent charge as well. You reply by saying leave your order number ??? It is too late for that the products have already been shipped !!Lets see how long it takes to receive the return label ... requested 48 hours ago and still no label!!! Here is the order number 425825038
update - Received the return label and returned immediately. Refund was processed promptly.
6 March 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
This company promises a free trial and…
This company promises a free trial and charges you 183.00!!!! Do not trust them!
The company has emailed me and corrected me. They don’t charge you, however, they do put a hold on your money so it is not available to you. What’s the difference?
8 March 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
Absolutely love Maelys products
Absolutely love Maelys products! I've been using them for apox 8 months & have seen a big difference. I feel more confident & comfortable in my own skin. If you stay on track & use as recommended, these products can help boost your self-esteem without question. Thank you Maelys!
12 February 2026
Unprompted review
Reply from MAËLYS
That is what we love to hear! There is nothing more rewarding than knowing our products have helped you feel more confident and comfortable in your own skin. Eight months of consistency is incredible, and you’re absolutely right that staying on track and using them as recommended is the secret to those self-esteem boosting results! Thank you so much for being such a dedicated part of the MAËLYS family. 💖
I absolutely love the B-Tight Lift &…
I absolutely love the B-Tight Lift & Firm Booty Mask. I was skeptical at first. But all of the reviews seemed pretty convincing. It actually does what it claims to do. It really does get rid of dimples and makes everything really smooth.
7 March 2026
Unprompted review
Reply from MAËLYS
That is such a fantastic update! It is totally normal to be a little skeptical at first, but we are so glad those reviews convinced you to give B-TIGHT a try. 💖
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.