Madpaints Reviews 

232
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint products to offer an exact color match, blending seamlessly with original finishes and providing a good quality result. People often appreciated the ease of application and the professional, helpful service received, with many experiencing quick delivery. However, some people mentioned significant dissatisfaction with delivery, reporting long delays or orders not arriving at all. Many consumers also experienced receiving incorrect colors or paint that did not match their vehicle, leading to frustration. Additionally, some reviewers found the customer service unhelpful when issues arose, and noted problems with product quality such as thin or damaged paint.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, particularly regarding color matching and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the perfect color match, good quality... See more

Order

Users describe ambiguous interactions with order, with some customers reporting significant delays, such as... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the "first class" and "fantastic service... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 5 out of 5 stars

Phenomenal, very reasonable price, quick delivery and exact colour match. Broke my heart when I scuffed my new car but after a bit of sand paper and the spray cans from mad paints, you wouldn’t even k... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more


3.1

Average

TrustScore 3 out of 5

232 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(232)

171 reviews in the last 12 months

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Rated 1 out of 5 stars

Rip off

I ordered a small bottle of touch up paint for my black car & it came to nearly £22 with postage, hadn't used it & thought it was a bit expensive so I took a photo of it & googled it. The same company & paint was on ebay for £8 plus free delivery, i sent the company an email stating this & all I got back was the 1 on ebay wouldn't be for my car coz they use number plate system & ebay didn't. What a load of crap so i return it & ordered it on ebay with the number plate system, saved myself £14.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Avoid!!! Awful service, waited 4 weeks and still no sign of order, when queried was advised the items would be reordered to arrive in 4 days..1 week later still not arrived.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Delay in order

I placed an order on Sunday, up until Wednesday the order was yet to be dispatched. There's alot of delay in sending out order even though it's a custom order that does not mean in 3days you should not be able to send that out.
Also talking to the rep over the phone, she was telling me if I want to cancel my order after waiting for 3 whole days. That's bad representation of the company.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered over two weeks ago

Ordered over two weeks ago. They contacted me to say the couldnt locate the paint match. After MULTIPLE emails asking for them to just send a refund I have still had no reply or refund. Terrible customer service. I would not recommend this company to anyone

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor

After a week had to contact them as the order hadn't arrived.
They eventually delivered the order 10 days after placement of order, OK things can go wrong!
Unfortunately after recieving paint found it to be wrong colour and non metallic.
Would not reccomend them, unless of course to someone I disliked!
Very poor.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Easy to contact If you are a little patient for delivery by Royal Mail, prices are brilliant. I have only had perfect paint matches so far from MAD PAINTS touch up paints. I easily and successfully covered long scratches, stone chips and wear on sills on a 14 year old Corsa. It ended up looking like a brand new car. Found perfect paint match by paint code on the Corsa. On my new Ford Focus I couldn't find a Paint code anywhere. MAD PAINTS found a perfect paint match from the car registration only. It was Deep impact blue metallic. They also found a perfect silver paint for my alloy wheels. Actually only imperfections on an 8 year old Focus. Recommend mark 4 Focus 1 litre turbo Edition with unbeatable Ford infotainment and lots of really good features. Quite cheap these days. Would have cost you £28000 only 2 years ago. Paintwork excellent too. Actually bought some Flame red touch up paint from a competitor of MAD PAINT. More expensive than MAD PAINT and I didn't think it was an ideal match. Still have the bottle of touch up paint! I have no hesitation at all in recommending MAD PAINTS. I've already recommended them to family and friends. I am experienced enough in life and I the motor trade to know an excellent company!

9 June 2026
Unprompted review
Rated 1 out of 5 stars

I have contacted them 5 times

I have contacted them 5 times, they said my order was delivered, it wasn't, they asked for my address again, they needed a couple of days to mix the paint again, one week went by, they said my parcel was at the parcel delivery depot and would be with me shortly, I went on holiday for a week, came back still no parcel, they emailed me a false delivered address which was not mine, my bank got involved and have refunded me, now time to block them.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Be aware

Where do we start. I ordered, primer, paint and clear lacquer. I was first disappointed on the quality but f the brush as there is no chance you could get a smooth finish with this but I continued by prepping the area (cleaning, degreasing) I then masked a small square around the area I was painting and applied the primer. No problem there. I allowed the primer to dry for 3 hours before then giving the paint a good shake and heading out to apply the first coat. As soon as I applied the paint it ate into the primer which turned my white paint into a grey. Thinking I may not have aloud it to dry enough I turned back on the heaters and left my car in the garage over night. Again, I went out in the morning and went to apply another coat of paint. This again ate into the primer and smeared an awful grey colour across the front on my car. Worst of all the colour matching must have been done by a partially blind employee as it’s a completely different shade of white! Would I recommend this company? Absolutely not!

1 June 2026
Unprompted review
Rated 4 out of 5 stars

My paint was good, customer service needs work.

Ordered bmw yas marina blue B68 23/5/26. Chased for an update 5 days later, nothing, then 3 days later I asked to cancel and refund. They confirmed the shipment June 1st (9 days from order) apologising and saying I could decline the delivery. But I took it, the paint is a great match so, good product. Just sort out your communication, guys.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Its a scam, ordered paint cans hasn’t delivered. Spent 75 pound. No accountability by seller.
Other 4 or 5 star reviews are paid.

Don’t fall for it.

24 May 2026
Unprompted review
Rated 1 out of 5 stars

I will never use them again

I will never use them again. They sent me the wrong paint, and using it a few months after, I contacted them. They told me the warranty only a month, . What kind of warranty process is that? They sent the wrong paint code and they couldn't help me. I've been scammed.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered touch-up paint

Ordered touch-up paint, my car has a slight suface scratch from an overhanging bush, I notice it only in good light conditions.
Id hoped the touch up paint would cover it but sadly the paints nothing more than coloured water

12 May 2026
Unprompted review
Rated 1 out of 5 stars

A very poor showing

A very poor showing. Ordered my touch up kit along with applicator brushes to recieve an email saying cannot find your paint colour ,can you send us a photo of the vehicle vin plate .like thats going to happen you dont need vin number for paint match. Guessing that if you had read the vehicle details correctly you would have found the matching paint code, as the reg finder told you it was a daf xg.the paint is for a truck not a car or motorcycle as your email suggested. Cancelled order and went to another paint company.paint arrived yesterday,perfect match. Never again.

12 May 2026
Unprompted review

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