The Mad Matter, Inc Reviews 386

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So far so good! Sometimes requesting a custom order can be difficult. Expressing thoughts and ideas across a messaging system such as email or text doesn’t always get interpreted properly. Benjami... See more

Rated 5 out of 5 stars

We ordered two custom logo floor mats for our shop so our mechanics wouldn't track dirt into the office. We picked the Superscrape rubber mats, and the material is durable and easily cleaned. The logo... See more

Rated 5 out of 5 stars

Once again Mad Matter has come through. As a return customer, this time I ordered a mat for in front of my kitchen door. Upon receiving it and putting it down I noticed it didn't lay flat there were l... See more

Rated 5 out of 5 stars

I cannot tell you all how wonderful this company is, They bent over backwards to get our last minute order delivered to us in time for a LEED Final inspection! Not only did they make it in time, but t... See more

Company details

  1. Business to Business Service

Information provided by various external sources

Providing affordable floor mat solutions since 1992. Our Mats Will Floor You!


Contact info

5.0

Excellent

TrustScore 5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed with quality

The border on the mat I ordered is very uneven and a lot of my customers noticed and commented on it. I cleaned it three times with a household upright vacuum cleaner, the vacuum had a double handful of the mat fibers in the vacuum every time. I'm afraid that one more cleaning and it will have bare spots in it. The mat is such poor quality that I replaced it after my store was open only two weeks.

2 March 2020
Unprompted review
The Mad Matter, Inc logo

Reply from The Mad Matter, Inc

Thank you for your feedback Michael. We apologize for the mat quality that you received. If you would have reached out to us, we gladly would have replaced this as it sounds like you received a defective mat. I am still happy to do so if you would like. We would like the opportunity to make this right. Please contact me. My email is casey@madmatter.com.
Thank you,
Casey Wright

Rated 4 out of 5 stars

Return shipping expensive, mats may be shorter than expected, but overall great experience

My mats were an inch smaller than advertised, so they were barely too small for the space for which they were intended. I kept one for a different area and returned the second one. The customer service I received was very good, but be aware you will be responsible for return shipping which can be very expensive. The wellness mats are very good quality and we are really enjoying the one we kept — helps so much with fatigue from long periods of standing. Highly recommend! Measure well and expect to receive a mat that is a little smaller or bigger than advertised as my customer service rep said that is common in the mat industry. Other than the size issue/return, we are very happy with our purchase and the experience with this company.

16 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. We needed an all weather rug for an area on our deck to cover a floor door to the basement . With the help of customer service our needs were met. Water hog rug protects the door and looks fabulous. Glad we found this company on the web.

5 February 2020
Unprompted review
Rated 5 out of 5 stars

I ordered two of the Waterhog in medium…

I ordered two of the Waterhog in medium brown floor mats. I love them. We have had them for about a month now and it is dead winter here. We have had rain, snow and mud and really put them to the test. We have lots of dogs coming and going through the dog door constantly. These rugs make it so much nicer to keep the floor cleaner. They vacuum up very nicely, stay put, and keep the small rocks from marring up our cement stained floor. I also loved their prompt responses to my questions before ordering.

17 January 2020
Unprompted review
Rated 5 out of 5 stars

Purchased shower stall mats

We purchased Matt's for our large shower after I slipped recently. Knowing I had a scheduled hip replacement I wanted to have a no slip surface. These mats are fantastic. No way will I ever slip in my shower again. Shipping was very fast too! We will be putting in all our showers and slippery areas. Thanks

17 December 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look