Mad Kicks Reviews 294

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The staff are super friendly, and very accomidating, super helpful. They assisted me when I tried on 17 different sizes because i was not sure which one I wanted, or which size. Thank you Mad Ki... See more

Rated 5 out of 5 stars

We had a great time at mad kicks bluewaters-Dubai, but first we went to Al wasl branch, where the Sales Guy was very polite and helpful , he did not have the size of Yeezy my husband needed so he conf... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with the impeccable customer service and extraordinary array of ultra-rare kicks and collectibles at MadKicks! Each visit to the blue waters branch feels like coming home, and my s... See more

Company replied

Rated 1 out of 5 stars

Horrible experience, first they don't accept debit or credit cards. There whole business is built off money laundering. The sales people feel like they just want to fight you. They promise you stuff t... See more

Company details

  1. Shoe Store

Written by the company

Satisfy all of your premium streetwear and sneaker needs with Mad Kicks. Whether you’re looking for the freshest and most hyped new release or an elusive classic, we’ve got you covered. All of our sneakers are genuine, brand new and unworn, ready for you to snap up and enjoy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

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Rated 4 out of 5 stars

Bought a hoodie gold heather

Bought a hoodie gold heather almost 2 weeks ago. The staff is very accommodating and assisted well when I need a size not available on the shelf. The staff recommended if I would agree to take the hoodie on display which I accepted.

30 October 2023
Unprompted review
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Reply from Mad Kicks

Hi Joseph,
We hope your next experience with us is better

Rated 3 out of 5 stars

Shoe Experience

Delivered on the same day and it looks cool and everything, just some problems, the tongue of the right shoe that i bought wont stop going to the right and it frustrates me, every 15 minutes of me walking i have to pull it back to the middle cuz it looks silly and hideous, told them i want to change my shoe size yea they wouldnt

22 October 2023
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

Hi Hamad!

You asked for a cash refund when you didn't pay by cash and you were informed about our refund policy.

Then you asked for an exchange and we were happy to exchange the pair for you but you never completed the exchange.

You could have exchanged the pair for any other pair of the same value or added the difference in price for a different pair.

Then you emailed us asking if the holes where the laces go are a defect. We informed you that it is part of the design.

Anyway, we are sorry to hear that the size wasn't right for you and you could have exchanged it easily if you wanted to.

We hope your next experience with us is better.

Rated 5 out of 5 stars

Service was pleasant

Service was pleasant.
Owner made sure I got the correct size.

8 October 2023
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Reply from Mad Kicks

It was pleseant having you in our store!

Rated 5 out of 5 stars

Every one is really nice…

Every one is really nice and the shoes are amazing, they answer very quickly too any message you sent for help and other things

13 October 2023
Unprompted review
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Reply from Mad Kicks

So nice of you :)

Rated 5 out of 5 stars

Happy customer 😁

it was a great experience since it my first time ordering from them. Definitely recommend them to everyone 💯

1 October 2023
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Reply from Mad Kicks

Thank you :)

Rated 5 out of 5 stars

We will be back to mad kicks…

We had a great time at mad kicks bluewaters-Dubai, but first we went to Al wasl branch, where the Sales Guy was very polite and helpful , he did not have the size of Yeezy my husband needed so he confirmed with bluewaters before he sent us there …. At blue waters we spent maybe 30 min , trying on many pairs and once we found perfect Yeezy for my husband we decided to get air Jordan’s for my 5 year old too. Very helpful staff ( young guy with big hair :)) he also kindly took his time to put the shoelaces in my child sneakers very beautifully…… overall 5/5 experience . Thanks !

29 September 2023
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Reply from Mad Kicks

We are delighted that you had a great time at our stores! We hope to see you again very soon!

Rated 5 out of 5 stars

The shop such an amazing place for all

The shop such an amazing place for all
Ages, we had a good time while we where choosing our very rare shoes and big thanks for the team for being super helpful.

26 September 2023
Mad Kicks logo

Reply from Mad Kicks

We are delighted to know that you enjoyed your experience!

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