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Madeingift.com Reviews 

6,944
•
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

Although I did have a bit of trouble completing the order (mainly due to the browser and similar issues), I eventually managed to complete the payment. The order tracking was very efficient and the pa... See more

Rated 5 out of 5 stars

It's really beautiful and I really liked the quality of the product. I will definitely buy again in another moment.

Rated 5 out of 5 stars

I ordered two teddies holding personalised photos in a heart-shaped frame. Uploading the JPEG files was easy, as was adjusting their position within the heart shape. The quality of the pictures wasn't... See more

Rated 1 out of 5 stars

Ridiculous! If i could give a ZERO start i would I ordered a red personalised blanket with photos and text. What I received was a tiny, thin WHITE blanket with no text, extremely badly sewn and n... See more

Company details

  1. Gift Shop
  2. also in
  3. Custom T-Shirt Store
  4. Decoration and Interior Design Store

Written by the company

At Madeingift.com, we have been dedicated to home-delivered breakfasts and personalized gifts for more than 20 years. Over this time, we’ve learned that the most important part isn’t just the product itself, but the emotion it creates when someone receives it. That’s why we love being part of people’s lives, helping them choose the right surprise for the perfect moment: a birthday, an anniversary, a wedding, the arrival of a baby, or simply a “just because.” Our catalog is enormous, with over 15,000 different products designed for all kinds of tastes and occasions. Many of them have been designed and created by us from scratch, with great attention to detail, while countless other ideas were born from the requests of imaginative customers who wanted something truly unique. This constant collaboration has allowed us to grow and to offer original gift options that never fail to surprise. Another key part of who we are is speed. We know that, in many cases, timing is everything. That’s why we provide super-fast delivery: your gift can reach any point in Spain in less than 24 hours, carefully packaged and ready to delight. And if your surprise has to travel across borders, we also deliver throughout Europe in just a couple of days, always maintaining the same level of quality, care, and attention that defines Madeingift.com.


Contact info

3.6

Average

TrustScore 3.5 out of 5

7K reviews

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3.6

All reviews

(6,944)

201 reviews in the last 12 months

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Rated 4 out of 5 stars

Amazing

The products are really good quality and amazing, the only thing that i didnt like it was there being no tracking on the order.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Nice personalised pijamas

The personalised pijamas I ordered, came very quickly and was beautifully finished, nice fabric… the M size of the female shirt seems a bit too small compared to the same M size of the male shirt..
Overall a good experience…

22 December 2023
Unprompted review
Rated 1 out of 5 stars

No delivery before Christmas or within specified time frames advertised

Urging all customers to please not place any orders with this company with an expectation to receive your item (a) within the specified and advertise delivery time frame; and (b) on time for Christmas.

I ordered an item on 13th December as a Christmas gift for a small start up business. I selected the £14 standard delivery which indicated my item would be here within 7 workings days - by 22nd December. When I contacted MADEINGIFT to inform them that I received notification of a delivery date on 27 December they outlined that there was nothing they could do as I selected standard delivery and deliveries are subject to delays. I queried as to why they are still advertising a delivery date of the next working day on their website if they were unable to fulfil my order and delivery in time for Christmas and they said ‘we wish you all the best in your future’.
This is an extremely sarcastic company that do not fulfill what they have advertised. I am yet to receive my item but at this point have very little faith in what the quality of the order will be - when and if it ever arrives.

19 December 2023
Unprompted review
Madeingift.com logo

Reply from Madeingift.com

Dear customer,

Thank you for your feedback, we apologize for the inconveniences caused regarding the delivery time.

Most of our deliveries accomplish the expected delivery times.

However due to the fact that many orders are placed at Christmas time and some of them are not located in the EU, this can lead to customs delays.

Please contact us and we will check again your case.

Best regards

Rated 4 out of 5 stars

Quick shipping and good quality

The order came very quickly and was exactly what we had ordered.
The only reason I'm not giving 5 stars is because the glass on the frames we ordered were stained and even after cleaning, some of the stains didn't come out completely. Still, I highly recommend the site and products. A personalized gift always has more value!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

This website is too good to be true! But the best part is: it is true 👌

First I thought this website was too good to be true and I had to search for legit reviews of it. But after buying a personalized gift there I couldn’t be more satisfied!!! It is not only easy to use as it has so many options, the print quality is TOP level and it arrived 3 days later (I am in Europe). This is my new GO TO for personalized gifts for sure. And I already recommended it to many people.

11 December 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service refund/returns

I paid £19 and then £13 delivery and expected to receive 2 personalised mugs in a display gift box. There was a picture of the expected gift set next to the price in my basket, so I paid. What I received was just 2 mugs. I contacted customer service straight away and asked for a refund, to be told they don’t see a reason for a refund. After many emails later I was told I could have the gift set display box if I purchased something else!!!
Their customer service was poor, never leaving a name to refer to. Their returns/refund policy is poor. Their website is misleading to what you are actually buying.

29 November 2023
Unprompted review
Madeingift.com logo

Reply from Madeingift.com

Dear customer,

We are sorry that you have had this negative experience, however, we have offered you various solutions.

The cups are sold separately from the box and you can see this in the product description, our website.

We invite you to contact our customer service department again so that we can offer a satisfactory solution.

Yours sincerely,

Rated 5 out of 5 stars

Blanket is perfect

Blanket is perfect. Great quality at a great price. Couldn't believe how quick delivery was. Thanks again

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Personalised Teddy with heart shaped picture.

I ordered two teddies holding personalised photos in a heart-shaped frame. Uploading the JPEG files was easy, as was adjusting their position within the heart shape. The quality of the pictures wasn't great to begin with, one was just a screen capture. The end results were wonderful. Printing on soft plush fabric turned out far better than I had hoped. The whole process worked flawlessly and both recipients were delighted with their personalised gifts. Highly recommended.

8 November 2023
Rated 1 out of 5 stars

Very very poor quality

I ordered the framed lego print for a house warming gift. I was so disappointed, the quality was terrible. The frame was so cheap and nearly falling apart. The glass had dirt all over it and trapped between the glass and print. I tried to complain and ask for a refund to be told that they would refund if I returned the item (at my cost) to Madrid in Spain where the item had been sent from. It was not suitable to give as a gift so that is £33 I'll never see again. Total waste of money.

22 September 2023
Unprompted review
Madeingift.com logo

Reply from Madeingift.com

Hello, thank you for your feedback. We are sorry that you feel disappointed, of course it should not have left our house dirty. Nevertheless, those terms are part of our conditions of purchase you accepted while ordering. Have a nice day.

Rated 1 out of 5 stars

This is the first and probably the last…

This is the first and probably the last time I buy a gift in this website. The product is smaller than I expected and the quality was very bad, specially to give a gift to someone else. I am extremely disappointed.

The gift was a block key ring with a hanger “Lego style” and I didn't recommend it.

11 September 2023
Unprompted review
Madeingift.com logo

Reply from Madeingift.com

Hello, thank you for you feedback. Although we do not tell you the exact size of the product on our website, it has more or less the same size and look of a normal Lego block. Kind regards

Rated 1 out of 5 stars

Order a real size poster that was…

Order a real size poster that was advertised with a gentleman standing beside a poster the same height he was

When I ordered the poster and received my confirmation email it state 90x60cm

I contacted the company and advised I was under the impression this was a life size and the customer service agent informed it wasn't I asked for a refund as the advertisement led me to believe this was real size

The customer service agent refused my request and informed me that this size was no longer avaliable and it was a mistake that they never updated the add
And I asked why this was my fault they never update the advertised and it was misleading

I would not recommend buying from this company as I got the impression we have your money so go away they were extremely unprofessional there emails were rude and they didn't care there advertisement was misleading

Any other descent company would see there mistake and refund the purchase with an apology

When I asked to speak to the manager I just got sent a link to make a compliant

Poor service misleading advertisement wouldn't deal with them again

14 September 2023
Unprompted review
Madeingift.com logo

Reply from Madeingift.com

Hello, thank you for your feedback. We apologies for the inconvenience caused. However, you did purchase a product where in the description we put the size of the item at 90x60cm. Nevertheless, it is true that we previously offered another product, but due to problems with shipping we discontinued the life size figures. We will be happy to offer you a refund when you receive the order and send us an email mail@madeingift.com that way you can also speak to a manager, as they do not have access to our chat on our website. We are sorry that there was some confusion caused but we are happy to help when you contact us. Kind regards,

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