Made By Omni Reviews 88

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’ve been ordering from Made by Omni for the last four years! I’ve tried their candles, diffusers and room sprays, and they last me ages. Such an amazing range of products and a variety of scents... See more

Rated 4 out of 5 stars

Please make a diffuser of this scent (Masala Chai)! I Beg. This is like Spiced Latte again. My all time favourite one of your scents and it looks like it's gone forever. I want to buy more from Omni b... See more

Rated 5 out of 5 stars

I have been using Omni to purchase my wax melts for a while now. I always get compliments when friends visit my home, the scents are lovely and long lasting. Omni surprised me with a Christmas gif... See more

Rated 5 out of 5 stars

The wedding hamper is absolutely lovely and it has really cute items inside a beautiful basket. I particularly liked the battery operated lights, the tea cups and gorgeous smelling candle. The hamper... See more

Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

Discover Omni® - Creating fragrance symphonies since 2020. Shop our luxury handmade candles, reed diffusers, room mists & wax melts. Every Omni® product is handmade in small batches in our London studio. Feel every note from opening the box to the last flicker or drop.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As Always a Great Customer Experience

As always, a great customer experience with Made by Omni from start to finish. They can't do enough to help you, it feels very personalised. I got my candle and wax melt subscriptions, I get the wax melts monthly and treat myself to candles bi monthly. The new jasmine scent is beautiful & I usually don't like jasmine and tranquility is a new favourite. I also loved a winter scent, Cosy, which wasn't on sale any longer but I asked about as I had run out and they kindly found a last candle and melts for me, an example of how helpful they are and treat their customers and subscribers so well, it's like a community.

23 January 2026
Rated 5 out of 5 stars

A happy customer!

I’ve been ordering from Made by Omni for the last four years! I’ve tried their candles, diffusers and room sprays, and they last me ages.

Such an amazing range of products and a variety of scents - my home always smells lovely thanks to Omni! Thank you so much for your amazing products and 10/10 quality ♥️

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Personal service

The personal service from the lovely people at Omni makes all the difference. Their products smell amazing and the reed diffusers especially last and smell for longer than most.

2 January 2026
Rated 5 out of 5 stars

Customer service can not be beaten!

I have been using Omni to purchase my wax melts for a while now. I always get compliments when friends visit my home, the scents are lovely and long lasting.

Omni surprised me with a Christmas gift earlier this week which was totally unexpected but hugely appreciated, thank you. I look forward to trying out more of the Omni range ❤️

23 November 2024
Rated 4 out of 5 stars

Please make a diffuser of this scent…

Please make a diffuser of this scent (Masala Chai)! I Beg. This is like Spiced Latte again. My all time favourite one of your scents and it looks like it's gone forever. I want to buy more from Omni but it's like you're determined to make me sad.

25 September 2024
Rated 5 out of 5 stars

Fantastic products!

Fantastic products!! I’ve bought a few items from this company now and I can’t fault them! I have a very sensitive nose and have issues with ‘unfriendly’ chemicals. I can’t go near certain aisles in shops due to the smell of some products. These products however are amazing, not only because of the ingredients but also the smell is wonderfully strong but non irritating and they don’t just smell of the boring essential oils you get with other companies. Pina colada actually smells of pina colada! It’s amazing. I am on the subscription for candles and I am so excited to choose a new smell each month 😄 they are also packaged well and have a little note on them ☺️

12 October 2024
Unprompted review
Rated 5 out of 5 stars

The best smelling candles

The best smelling candles, long lasting and great customer service. I’ve got subscriptions for myself, my friend and my mum had them too and we all love them!

2 October 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look