The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more
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At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
Contact info
United Kingdom
- support@madammuse.co
- madammuse.co
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Replied to 8% of negative reviews
Typically replies within 2 weeks
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The fabric is buttery soft and supportive
The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and that helped a bit. I wore the bra a few days and noticed the band buckles around the ribs. I bought the bra on sale and decided to keep it since the return process had a few hoops. I don't think I would buy another one.
Have four of the jelly bras now
Have four of the jelly bras now. After years of a painful chest in the middle of the day with bras pulling me so badly I felt like I couldn’t breathe. I now have comfort all day. Sturdy construction with decent width straps that don’t cut off my circulation. Have 2 black, 2 nude and waiting for the white ones to arrive! Wash really well and also because of the fabric they seem to dry a lot quicker than my previous offerings! At just under £20 each they are also priced extremely well.
No communication and no refund - after sales shocking.
The bra did not live up to expectations, not as supportive or as comfortable as I would have liked. I emailed to return as advised on their website. No reply. After 3 emails to them with no response, I returned the item, tracked to the address on the website. Again, no response. I am still waiting for my refund but have literally had no communication from them whatsoever.....
I would avoid purchasing anything from this set-up. My belief is that all the positive reviews are fake. Beware.
Do not use this
Do not use this. Company. They’re based in USA don’t reply to emails so impossible to return. Scam
The customer service is awesome with…
The customer service is awesome with this company. So far I am really enjoying my bras. I have been looking for a comfortable bra for day to day that isn’t a sports bra and gives me shape and holds in all the tid bits. So far so good!
ABSOLUTE WORST customer service experience EVER….
This is the ABSOLUTE WORST customer service experience I’ve had in my 40+ years as a consumer. Not only were the bras not even close to what is advertised, I reached out to start the return process the SAME DAY I received my order in the mail. They respond extremely slow, I’ve had to repeatedly explain the same details over and over. They also start with trying to offer an exchange or credit to receive more of their crappy products and this continues over multiple messages. I FINALLY got an address to return my order and they refuse to give me an update on the status of my returned items, never worn in original package because I also HAD to take a pic and send it to them of the bras before they would provide me with the shipping info. They have had my returned product for at least a month now. I spend over $250, shame on me. DO NOT BUY ANY OF THEIR PRODUCTS!!! This is a terrible company who takes advantage of consumers who will try their false advertised product. It’s a scam!
Loved the bra
Loved the bra, fit and felt great when wearing. I will be ordering another one in the near future if you have any deals.
Loved the fit and quality of these…
Loved the fit and quality of these bras. They are so comfortable and flattering!
I love the no lace frills on this bra…
I love the no lace frills on this bra due to the skin condition I have. There’s no itching at all.
Took 3 weeks to arrive
Took 3 weeks to arrive. When it arrived it’s nothing like advertised. Runs very small and does nothing to life your girls. Do not recommend .
I ordered a bra
I ordered a bra, it came late they let me know it would be a little late due to hi volume of sales...got the product and it was so small I had to add an extension and the cubs were way too small yet the bag stated the correct size ..dialed their phone number 15 times busy all the time...emailed the customer service and waiting ...their product was not as described and looked nothing like the video and they sent these tiny nipple covers which were a joke...not happy...36.00 for a really cheap product!!!
No good if you are over a D cup size
If you are over a cup size D please don't bother to order. It's laughable how small their cup sizes are!!! Their band sizes are true to size. You cannot get a refund either. They happily sent me another bra which was a size up cup size (apparently an F?!) which was way too small. Now I have two bras that are two small and £24 down. Also worth noting it's a really generic bra with no branding/label on it! So definitely expensive for what it is.
Easy to order
Easy to order. Size guide was perfect.
Website so so easy to find what you need.
Choice of colours:patterns are really nice.
As a women who needs a good supportive bra and have worn underwire for the last 28 years these are a game changer.
No wires sticking in. Really comfortable.
Nearly feels like your not wearing a bra yet gives the support and shape I need in a bra.
I have just put in my second order and will be getting more again.
Really really impressed.
Lovely and soft to wear all day after…
Lovely and soft to wear all day after having breast cancer, these are lovely bras
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
Purchased 2 bras from this company that I believe was a UK based company, only when it’s been despatched do you realise it’s another company in china! Took ages to arrive and just as I thought, poor quality. Sizing awful and cheap material. Went to raise a return as stated on their website, must email first. Did this on multiple occasions with no response from them. Had to raise a case within PayPal. Still waiting on refund even though I have proof they have received the items back to them. Please avoid this company!
So comfortable
I have been unable to find a comfortable and well fitting bra.
This is a terrific bra, so comfortable, I forget I’m wearing a bra.
Was so satisfied, I ordered a second bra
Delivery was slow
Overall, the gals are happy
Overall, the bras are better than average. I like the cups and the straps, but the band is not as comfortable as I would like. Overall, I am pleased.
The bra was very soft and comfortable
The bra was very soft and comfortable. Sizing was perfect.
The only problem is delivery takes ages…
The only problem is delivery takes ages the item is brilliant and have ordered 2 more.
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