Pure scammers. I have paid for my DNA results, multiple blood pannels while back and now, out of nowhere the app is gated behind a subscription. They give you a "year of free use" but still force you... See more
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blown away by the speed: booked on thursday evening, friday morning test, friday lunch results with analysis in the app
Great service, working as expected. I do love the thought and ability to check your health, be able to change things in your life for better and validate results over time.
Company replied
Macromo helped me get ahead of potential health issues before they became a problem. It's like having a personal health coach in my phone. As someone with a family history of heart disease, this was w... See more
Company replied
Company details
Written by the company
Choose from 30+ lab tests, get an in-app personalized health plan.
Contact info
Českomoravská 2408/1a, 19000, Praha, Czech Republic
- +420 910 920 369
- info@macromo.com
- macromo.com
4.4
Excellent
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Great platform, app still evolving
The concept is amazing—centralizing my lab tests, genetic data, and health records. The app is mostly intuitive, though there were a few bugs. Still, the team was responsive and helpful when I reached out.
20 July 2025
Unprompted review
Reply from Macromo
Thank you for the thoughtful review! We're thrilled you love the concept of centralizing all your health data. Thanks for being patient with us as we evolve! 🚀 - Macromo Team
Best health data wallet
I haven't used their tests but with their subscription you can upload unlimited tests and store them in one place! Very efficient!
13 July 2025
Unprompted review
Reply from Macromo
Thank you for your review! We're happy to hear you're finding our app useful for storing your health data in one place. That’s exactly what we aim for — to make preventive health easier and more organized. And if you ever feel like trying out our tests, we’ll be here for you. - Macromo Team
Nice interface and good customer support
The app is generally really nice, I was an user before and imported my tests, but decided to order their at-home test. There was some issues with the courier company (DHL) but they solved it really quick for me.
7 July 2025
Unprompted review
Reply from Macromo
Thank you for your feedback! We’re glad you like the app and decided to try our at-home test. Sorry about the courier hiccup — some things are out of our hands, but we always do our best to fix them quickly, just like we did here. Thanks for being with us! - Macromo Team
was skeptical, but worked well
at first I wasn't sure if the process wouldn't be painful, but the opposite was true, and I have my results nicely stored in app
12 July 2025
Unprompted review
Reply from Macromo
Thank you for giving us a chance! We understand that at-home sampling can feel uncertain at first, but we're happy to hear the process went smoothly and you now have your results clearly stored in the app. Thanks for trusting us! - Macromo Team
Good at-home testing
Good solution to test some biomarkers at home, app easy to use, recommended
7 July 2025
Unprompted review
Reply from Macromo
Thanks for the kind review! We're glad you found our at-home testing and app useful. Our goal is to make preventive health as simple as possible — even from the comfort of your home. - Macromo Team
Seamless DNA Testing
Smooth ordering process from within the application, collection kit arrived within days and after collection DHL picked it up for me.
11 July 2025
Unprompted review
Reply from Macromo
Thank you for the great feedback! We're happy to hear the whole process — from ordering to sample pickup — went smoothly for you. That’s exactly how we want it to be! - Macromo Team
Fast and efficient at home testing
The process of testing at home was seamless. Clear instructions, sent the sample and now I have nice results in the app.
10 July 2025
Unprompted review
Reply from Macromo
Thank you for the review! We're glad the at-home testing process was smooth for you and that you now have your results clearly in the app. That’s our goal — to make preventive health fast and accessible for everyone. - Macromo Team
Just Don’t Do It
Collection doesn’t work, it’s not thought through properly and the lack of any customer support is just terrible. Awaiting my full refund but other customers say they do not do refunds.
7 July 2025
Reply from Macromo
Hi there,
we’re really sorry to hear about your experience — this is definitely not the standard we aim for. We can confirm that your full refund has already been processed, and we truly appreciate your patience.
If there’s anything else we can do to make things right or help you further, please don’t hesitate to let us know. We’re here for you.
— Macromo Team
Reply from Macromo
Thank you for your review! We're happy to hear your DNA and blood test ordering experience was fast and seamless. We aim to keep the whole process as simple and smooth as possible. - Macromo Team
I purchased a test from Macromo and…
I purchased a test from Macromo and followed all the steps, including sending in my sample. However, I didn’t receive any confirmation that it was received, nor any updates about the process. Communication from the company has been lacking, which is disappointing given the price of the test. I’m still waiting for any result or feedback.
13 May 2025
Reply from Macromo
Hello,
We’re truly sorry to hear that your experience with Macromo didn’t meet your expectations. We completely understand how important communication and clarity are — especially when it comes to something as personal as health testing.
You're absolutely right to expect timely updates and confirmation, and we sincerely apologize for the lack of feedback throughout the process. This is something we’re actively working on improving, and your feedback is helping us get better.
Thank you again for taking the time to share your experience with us. - Macromo Team
Not a great experience drawing blood…
Not a great experience drawing blood with their kit and instructions. Despite the high cost and high expectations, the lab called later that there wasn't enough blood in the sample and if I'd like to pay again and order the labs once more. Of course I said no, and explained calmly how difficult the process of stabbing my finger and drawing 'enough blood' was and that I am a huge fan of startups but unfortunately the user experience hasn't been great and the pricker worked only once. The process needs to improve if they're planning to serve a broader audience.
30 May 2024
Unprompted review
Reply from Macromo
Thank you for sharing your experience with us, and we’re truly sorry to hear that it didn’t meet your expectations. We understand how frustrating it must have been, especially given the effort involved and the high hopes you had for our product.
Your feedback about the blood draw process, the pricker device, and overall ease of use is incredibly valuable to us. We’re constantly working to improve our kits and instructions to make the experience as smooth and effective as possible for our customers, and your insights will help drive those improvements.
We’d love to connect further to explore ways we can make this right for you. Please feel free to reach out to our customer support team (support@macromo.com), and we’ll do everything we can to assist. Thank you again for your patience, and for helping us grow to serve you and others in the future better.
Great overview of results
Ordered both blood and DNA tests, taking the samples was straightforward, in case of DNA super easy. Sending via DHL was smooth. I really like how the results are presented in the app with explanations and tips on what to do about them.
22 August 2024
Unprompted review
Fast and easy to use
Everything arrived fast, clear instructions, easy to use, blood results within 2 days.
10 May 2024
Unable to order pickup
The app is not working, it is not possible to order pickup. I draw a sample on Thursday and it is now most probably spoiled as it is Sunday and the app is still not working.
28 March 2024
Reply from Macromo
We're sorry to hear about the trouble you've experienced with our app and your sample. Please contact us at support@macromo.com so we can resolve this situation and provide you with a shipment label as soon as possible. We apologize for the inconvenience and appreciate your patience.
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