Macmillan Cancer Support Reviews 

238
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were let down by their experience overall. People frequently mentioned that the organization failed to provide practical assistance or home visits, offering little more than basic leaflets and leaving families struggling. Reviewers also expressed deep frustration with the communication and support lines, stating that it was extremely difficult to reach someone or get meaningful answers to simple questions. Some reviewers were happy with the supportive staff, noting that compassionate nurses and friendly voices provided genuine comfort during incredibly difficult medical situations. Others also appreciated the specialist nursing care and helpful guidance received throughout their long cancer journey, expressing gratitude for the dedicated assistance.

What people talk about most

Customer service

Consumers find customer service to be deeply divided, as initial interactions often spark considerable... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply polarized experiences with the... See more

Service

Users describe ambiguous interactions with service, praising some specific appointments as warm,... See more

Product

Customers expressed strong dissatisfaction regarding product experiences, noting that television ads do not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My experience was upsetting when my husband was diagnosed with acute leukemia. I was given names and numbers but could rarely get through to them when I desperately needed help and advice. I was carin... See more

Company replied

Rated 1 out of 5 stars

They do not offer any home assistance at all they refer u elsewhere Where is the donated charity money being spent If macmillan nurses work for the NHS THE GOV PAYS THERE SALARIES SO... See more

Company replied

Rated 1 out of 5 stars

The "Breast Care" team at Frimley Park Hospital do not extend any useful help and will hold a grudge against individuals that do not fawn over them. They can be worse than the cancer for the pati... See more

Company replied

Rated 1 out of 5 stars

My husband was diagnosed with a fairly rare cancer. At the start of the appointment we were told a nurse would be coming in and we said OK, fine. We both knew it was likely cancer and just wan... See more

Company replied


Company details

  1. Non-Profit Organization

Written by the company

Macmillan Cancer Support is here to listen, support you through treatment, and help with money. We fundraise so we can do whatever it takes.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(238)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

My partner had a prostatectomy at…

My partner had a prostatectomy at Eastbourne Hospital. Mcmillan nurse was helpful till operation went wrong, then she never came near him and ran the other way when she saw me. Later on he had throat cancer and had to feed himself via PEG. The McMillan Centre in Brighton refused to let him sit in there to feed himself and he was led to a room little more than a broom cupboard in case he offended anyone.

24 March 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you so much for taking the time to get in touch with us to share this, I am so sorry to hear this has been your partners experience and can understand why you have been left feeling so let down. If you feel you would be happy to share any further information with us so we can look into this please give us a call on 0808 808 0000 7 days a week, 8am - 8pm. Thank you.

Rated 5 out of 5 stars

This fantastic charity is amazing

This fantastic charity is amazing. A loan for a wig, I have just returned home after a lengthy stay of 10 weeks in their palliative unit itn Sheffield but you gotta stay strong much love ❤️

19 March 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you so much for sharing your experience, sending lots of love, and lots of well wishes. Don't forget we are always here for you.

Rated 1 out of 5 stars

Shocking organisation

My Brother has been told he does not have long as the treatment has not worked. Firstly Adensbrook hospital has not been helpful. But he was told to seek help from this support organisation.
What a complete let down and heartbreaking to see how they have treated him or shall I say not.
They promise to call him and they don’t. To think myself and others have put money in to these organisations to help others and now my brother and to receive nothing back is uncaring and disgusting. I have stopped all money going forward.

19 March 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

We're so sorry to hear of your brothers experience, please don't hesitate to give us a call 7 days a week on 0808 808 0000, 8am - 8pm to share some further information with us so we can look into this further for you. Sending our best wishes to you both.

Rated 1 out of 5 stars

Very disappointed.

Just reading through reviews and guess you are now inundated with people who gave 1 or 2 stars and bad reviews being told to get in touch! Now reading about new job advertisement for big money I have decided like others to withdraw my weekly, albeit, small payment. On a personal note, I do know someone who had little if any support in his last weeks.

3 March 2025
Unprompted review
Rated 2 out of 5 stars

so disappointed -revising my Will

I have had various cancers over 4 decades and had excellent support from Charing Cross' Macmillan nurses in that time, until recently. Now the diagnosis is terminal. my Mac's nurse has disappeared from consultations. Thought it odd, but now I'm horrified to read the repeat one star reviews here. Was going to use their Will writing service, and leave them a decent bequest. Will be doing neither now. Macmillans, you need to do a lot better than occasional responses here. The criticisms are too many and too consistent.

25 February 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you for getting in touch Dale, I am sorry to hear of your diagnosis. It is also disappointing to hear that you have seen nothing of your Macmillan Nurse since then. Please do get in touch to share some further information with us so we can look into this further for you. You can give us a call 7 days a week, 8am - 8pm on 0808 808 0000, or email directly at feedback_msl@macmillan.org.uk.

Rated 1 out of 5 stars

My Dad was diagnosed with terminal…

My Dad was diagnosed with terminal cancer. Macmillan told him they would sort benefits and grants, we are still waiting and Dads got a couple of days left at best he's dying penniless and I'm thousands of pounds in debt from supporting him. All the publicity and coffee morning crap but they don't care and they don't do anything to help or support. Chat GPT has been far superior emotional support than the ridiculous support chat available from them online and the phone number is useless for actual practical support they can only talk about how you are feeling. All the good you hear or radio and TV is nonsense this company pays its CEO a fortune and does not support those who need it most in anyway.

7 January 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

I'm so sorry to hear this Rebecca, I can completely understand why you have been left feeling so let down. If you are able to, please call the Support Line and speak with one of our advisors who will be able to talk you through what needs to happen in regards to any financial help and support that is available to your Dad. You can give them a ring 7 days a week, 8am - 8pm on 0808 808 0000.

Rated 1 out of 5 stars

Did sod all for my Dad

What is the point in this charity? Lots of positive publicity on TV seemingly all the time, but just look at all the reviews here from real people. They did absolutely nothing for my Dad who died from lung and liver cancer. All the while throwing lavish balls and parties for those on the charity gravy train.

31 October 2024
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you for sharing your experience, we are sorry to hear that your Dad did not get the support expected and understand that has left you feeling incredibly let down and disappointed. Whilst nothing can be done now to change what has already happened, if you would like to share any further information with us we would ask you do this by emailing us directly at feedback_msl@macmillan.org.uk. Thank you.

Rated 1 out of 5 stars

Free Will writing

Contacted MacMillan re free will writing. After hearing about the hard sell that follows this service I decided not to proceed. However having trusted them with my information and requirements I have now been getting emails from companies I have never heard of. One told me they got my info from McMillan Will writing. I never gave any permission for my personal details to be handed out and I am outraged at this intrusion. So beware there is nothing free but does leave you open to exposure and badgering from companies.

12 February 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Dear Patricia, please be assured we never sell or swap our supporters details. So we can locate your record and identify your chosen will writing partner then investigate the experience you describe, please call 0300 1000 200 (Mon to Fri, 9am - 5pm). We look forward to hearing from you. Many thanks, Jodie

Rated 1 out of 5 stars

Dreadful

Dreadful. No response from man who I could hardly understand, I talked he just said it was up to me. Very helpful. Also DO NOT BELIEVE THIS IS A CONFIDENTIAL LINE IT IS NOT! They have a "safeguarding team" and red flags and that team can decide what to do with the information they are given. Supposed to help? They've made matters much harder for me. DO NOT TRUST THEM

15 February 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

I'm so sorry to hear this has been your experience Hilary, I know you mentioned about us having a Safeguarding Team, and I can confirm that we do. You can find out more about Macmillan’s Safeguarding Policy below.

https://www.macmillan.org.uk/about-us/organisation/safeguarding-policy

Rated 1 out of 5 stars

If you can’t provide a service

If you can’t provide a service, why start one. Nurse is assigned to dying patient and offers to help with forms and things for money from the government.. takes the forms and disappears.. doesn’t answer phone calls, emails.. nothing. Just made my mother feel like her life meant nothing at a time she least needed it. We would have done so much better if we’d been left alone

13 March 2024
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you for getting in touch and sharing your experience with us. I'm so sorry to hear that when you needed it the most you were left feeling let down and disappointed with Macmillan. I know nothing can be done now to change what has already happened but please accept our sincerest condolences for your loss. If you would like to share anything further with us about what happened during this time please give us a call 7 days a week, 8am - 8pm on 0808 808 0000.

Rated 1 out of 5 stars

Absolutely dreadful experience

Absolutely dreadful experience. My mother has cancer 4 degree on her face,3 huge tumours. Was told we could ring anytime for help. It's been an absolute shitshow. They said to her when she was with the surgeons that she would not suffer any pain. What absolute rubbish, tried to ring them, very hard to get a call back. Explained that mother could no longer eat as tumours has closed her mouth. They said 8 days ago that they would get some liquid meal supplements supplied to my mother by contacting her doctors surgery. Nothing happened, my mothers 8 hour surgery is tomorrow 🤞. THEY have been no help what so ever. When I spoke with the macmillan nurse there was no compassion, empathy or care.
Useless, god help you if you are on your own with no relatives. They promised mum she would never have to suffer any pain, lies!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Macmillan nurses are my life savers on…

Macmillan nurses are my life savers on the support line .they have listened talked me through things nothing was any trouble when umpteen times let down by pallative team doctor and district nurses.these nurses don't get praised enough .my dad is elderly with metastasized disease yes he's stubborn and sometimes won't listen but he still is a human being .thankyou macmillan

6 February 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you for sharing your positive experience Carole, we're always here for you and your family. Sending lots of love to you all!

Rated 1 out of 5 stars

My mum is at end stage ovarian cancer…

My mum is at end stage ovarian cancer and the way she has NOT been looked after by these ppl is absolutely disgusting! She’s lucky she’s got me because I’d hate to think of anyone with no family and alone going through this!

3 February 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

I'm so sorry to hear of this Philippa, I can understand why you have been left feeling so let down and disappointed. If you'd like to have a chat with one of our advisors about what has been going on, and allow us to look into support that may be available to you and your mum, please give us a call on 0808 808 0000. Our phone lines are open 7 days a week 8am - 8pm. We hope to hear from you soon, take care.

Rated 1 out of 5 stars

Evil company preying on the most vulnerable

I tried to use Macmillans services when my wife got cancer. It was a stressful time, and I wanted to find out as much information as I could, and access support if possible.

I was turned away and talked down to at every contact. From what i can tell, Macmillan is just a scam, and offers nothing but preys on peoples fear or conscience to steal money.

If theres any justice, this evil company will be shut down

27 January 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

We're so sorry to hear this has been your experience of Macmillan, understandably its been an incredibly difficult time for you and your wife and its disappointing to hear that when you needed us the most, we were not there for you. Nothing can be done to change what has already happened and for this we can only apologies. Please know that is there is anything we can do, you can always give us a call 7 days a week, 8am - 8pm on 0808 808 0000.

Rated 1 out of 5 stars

Absolutely useless,,,,

Absolutely useless,,,,

People on a wage to do nothing drive around visiting people thinking there saving the world well I can tell you there an absolute waste of time,,,

I’m a 42 year old man caring for my 80 year old mother and they leave me to do everything they can’t be bothered doing anything not carers at all just pass the book all the adverts on to to build a bit of cash to pay these people who have no skills at all absolute joke

9 January 2025
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you so much for taking the time to get in touch to share this with us, I'm sorry to hear of the difficulties you and your mum have been left dealing with. This is not at all what we would expect and I would ask if you could please give us a call on 0808 808 0000 Monday to Friday 8am - 8pm, and have a chat with one of our advisors and share some further information so we can look into this further for you.

Rated 5 out of 5 stars

I cannot praise the Macmillan…

I cannot praise the Macmillan palliative care unit at the Northern general hospital highly enough, my brother was admitted primarily for pain control treatment, with a view to his return home. Within 2 weeks his prognosis deteriorated hugely, from coming home being thought possible, to days to live, the Dr's nurses and support staff their want above and beyond, nothing was too much trouble, when my brothers wife asked if it was possible to stay with him they supplied a bed in his room and looked after her brilliantly, as I say, nothing was too much trouble, we visited at will, and all I can commentbon is how my brothers last days were comfortable and cared for by the amazing staff, I thank them from the very bottom of my heart.

14 November 2024
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you for sharing this with us Ray, we're so sorry to hear of your brothers passing and would like to offer our sincerest condolences to you and your family. I appreciate this is an incredibly difficult time for you all, however,I am pleased that you all found some comfort in his final days from the care and support you all received. Sending you all love.

Rated 1 out of 5 stars

Too difficult to use.

Absolutely IMPOSSIBLE to use the site. I have questions because my husband has prostate cancer but instead of actually having a way to ask questions as i expected ,all i got was sent to useless forums which didn't answer my questions at all and i don't have a clue how to post anything there because there are no directions.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

DISGUSTING TREATMENT

DISGUSTING TREATMENT, MUM HAS TERMINAL LUNG CANCER, HARDLY ANY SUPPORT, 2 MACMILLAN NURSEA CAMW ROUND AAKING STUPID QUESTIIONS FOR EXQMPLE.... DO YOU FEEL AT PEACE? WHAT DO YOU THINK??? NO HELP AT ALL, MY MUM FELL AND SHATTERES HER KNEE, AWFUL TREATMEMT, 2 WEEKS LATER LEG STILL HASNT BEEN PLASTERES NO SUPPORT DOR HER KNEE, SHE IS NOW BEDBOUND AND JUST BEING DOSED UP ON OPIOIDS, NOT 1 PERSON FROM MACMILLAN HAS BEEN TO SEE HER, NO HELP AT ALL, WHERE IS THE MONEY EVEN GOING THATA DONATED TO THE CHARITT? YOU OUGHT TO BE ASHAMED OF YOURSELFS, THE CHARITY IS A SCAM!!!!!!!

18 November 2024
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you so much for taking the time to get in touch. I'm so sorry to hear of the difficulty you and your family are experiencing trying to get support for your mum. I would ask you to please give us a call on the national helpline 7 days a week, 8am - 8pm on 0808 808 0000 to talk through her situation and the help that is available. We really hoe to hear from you soon.

Rated 1 out of 5 stars

My family and I are facing the absolute…

My family and I are facing the absolute horrific reality of being told my amazing sister has giloblastoma stage 4. In the 5 months we have been dealing with this we have seen a macmillan nurse once. My dad rang the number we were given 4 weeks ago as just wanted a general chat we were told we would get a call back...nothing. its a harrowing experience and it seems your left alone x terrible

31 October 2024
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

Thank you for getting in touch to share your experience, firstly I wanted to say how sorry we are to hear of your sisters diagnosis. This must be an incredibly difficult time for you all and we're sorry to hear you're left feeling so alone. I'd ask if you could please email the feedback team directly at feedback@macmillan.org.uk to share some further information with us. However, I did want to mention that you can always give the National Support Line a call, 7 days a week, 8am - 8pm on 0808 808 0000, if you ever need any information, advice and support, or just a listening ear the team are always available and can talk through any questions or concerns you may have. We hope to hear from you soon.

Rated 1 out of 5 stars

I wouldn't even give them one star

I wouldn't even give them one star, shocking they call themselves cancer support, made my friend feel terrible after diagnosis. Nurses are never available....should be ashamed of themselves for making money out of cancer. Whenever I see a McMillan nurse around just look like they catching up on gossip. Maybe assisting in keeping the sick sicker so that the pharmaceutical companies make even more money

29 October 2024
Unprompted review
Macmillan Cancer Support logo

Reply from Macmillan Cancer Support

We're sorry to hear about your friends experience, if you could get in touch to share some further information with us about what happened at the time we can look into this, you can email the team directly at feedback@macmillan.org.uk. We hope to hear from you soon.

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