Mackney Photography Reviews 181

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great with our toddler, lots of patience and seemed to be very well experienced in working with young children. Loved the day and it was made to feel like a very special experience for our little fami... See more

Rated 5 out of 5 stars

Great experience and very friendly members of staff. Amazing photographer who had great energy and loved to listen to ideas my son had for photos. Comfty studio and great presentation of the photos.... See more

Rated 5 out of 5 stars

Helped make us feel relaxed and made it an enjoyable experience. This was reflected in the quality of the pictures

Rated 4 out of 5 stars

Our photoshoot experience was amazing. The photographer was great with our little one, entertaining him to get the best shots & very patient with him when he was a little fed up & wanted to feed. The... See more

Company replied

Company details

  1. Portrait Studio
  2. Photographer
  3. Photography Service
  4. Photography Studio

Written by the company

Welcome to the world of Mackney Photography! We are a passionate family business, who together with our amazing team, we specialise in capturing the essence of life through our lens. If you're looking to freeze those precious moments in time, then you've come to the right place! Our award-winning portrait studio has been providing smiles to families all over Derby for the past 10 years. From babies to pets, we have photographed them all! Our photography studio in Darley Abbey is the perfect haven for you and your loved ones to feel comfortable and at ease. Over the years we have loved being part of our customers happy memories and capturing these precious times with warmth and a familiar welcome. We would love to take you on a journey to create the most beautiful portraits at Mackney Photography and therefore see why our customers return time after time... Love Wendy and Simon Mackney


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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Rated 5 out of 5 stars

Amazing experience

Me and my family had the most amazing time at Mackney Photography. Everyone that works there are so welcoming and made us all feel comfortable.

30 December 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review! xx

Rated 5 out of 5 stars

Amazing!

We visited Mackney Photography with our then 16 week old baby (and our one year old sausage dog)! The studio was beautiful, all staff were super friendly and we loved every second of our photoshoot experience! Our photographer was fab with our little boy and even managed to get our pup involved in the photos too!

Our viewing appointment was so special and we fell in love with every single photo! A very talented team and we can’t wait to receive our prints! Thank you all x

15 January 2024
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review! xx

Rated 5 out of 5 stars

Amazing

The staff, as while as the studio set up everything.we were pleased with everything.highly recommend

30 December 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review! xx

Rated 5 out of 5 stars

Always consistent, couldn't be happier!

This is my sixth time coming to Mackney and I'd never go anywhere else. This time was for my 5 month old son Tommy to have his baby of the year shoot. It was our first time with Beth and she put real thought into the scenes and props to keep with our newborn photoshoots a few months back.

The viewing session made my face ache from smiling so much but even though it was our sixth session, Wendy still walked us through every step and made sure we got as many photos we could within our budget.

Thank you so much for another amazing experience for me and my family, I can't wait to collect the finished products!

20 January 2024
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review Becky, it's always such a pleasure to see you at our studio with your growing family!! Lots of love from us all, xx

Rated 5 out of 5 stars

Boudoir shoot

Hi just wanted to leave a review !❤️
I was one of the competition winners for the boudoir shoot!
I was greeted straight away and there was such a friendly atmosphere !
Natalie did my make up and checked with me throughout about what I wanted, what colours I usually wore and what I wanted.

Simon who did the shoot allowed me to be confident and guided me through the shoot. He checked what I was comftorable with and what I wasn’t comfortable with and made me really enjoy the experience!

If your thinking about doing it go for it!
You can wear a gown into the shoot if you wish or not! You can do poses which your comfortable with and wear what you’d like to. Your ideas are welcome too, or if you like to be guided you can also do that!

Would 100 percent recommend

24 January 2024
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review Aaliya! xxxx

Rated 1 out of 5 stars

Terrible experience

Terrible experience

What you should know:

There are hidden fees - The price of the photo packages aren’t revealed until after your photoshoot, during the ‘viewing appointment’. The highest package is 10,000- yes ten thousand pounds!

You have to decide there and then at the viewing appointment which pictures to buy otherwise you’re told they will be deleted. OR you can pay around £150 for another viewing appointment.

You can’t buy digital copies and print elsewhere. The pictures are locked at 6x4 and they make you sign a waiver to say that if you try and blow them up, you understand they’ll be pixalated. Again forcing you to buy their blown up version as you can’t go elsewhere.

You don’t get sent ‘proof’ images to go away and view and decide in your own time which ones you would like to buy. You get a viewing appointment and have to buy then. It feels very pressured.

They will keep your deposit if you reschedule either your shoot or viewing appointment more than once. They add any cancellation as one occurrence and will keep adding so even if you reschedule two difference things they will still penalise you.

The staff are ok until it comes to the viewing appointment and getting your deposit back then they are quite rude.

We paid nearly £900 for our photos plus the shoot itself so the best part of £1000 altogether and they didn’t give us back our £35 deposit. As a family run business they should care about treating other families who support them better.

The pictures are nice, but honestly you could get cheaper elsewhere.

I did the newborn shoot for reference.

5 January 2024
Unprompted review
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Reply from Mackney Photography

Hi Vee, So sorry you're unhappy with your experience with us, it's never nice to know that we didn't meet your expectations or you personally feel there's hidden prices??

Before even booking in with us, we had a long chat of how it all works as well as being detailed on our website under the newborn section. There is also a section that details "additional" products available AFTER the photoshoot.

Failing that we send an email out, also detailing how it all works and with a guide to our products and prices with packages that start from £495. As the viewing appointment is a week or so after the photoshoot appointment, a date and time you give to us, this gives ample time to look through our products and prices - again - already detailed on our website. If you required a second viewing appointment, the charge is £125, as we would need to go through all the imagery for a second time - something that many of our customers are able to do at their first viewing appointment.

As with other professional studios, NOT all images are included in our photoshoot pricing, but customers can decide on what they would like AFTER the session. Being truthful, your review isn't a true rendition of what occured during your time with us, as we stimpulated before you booked in, that we take a £35 deposit to secure any appointments on the calendar, and to allow at least 72 hours minimum for any movement of appointments.

On the day of your photoshoot you arrived over an hour late for your appointment, but instead of rescheduling we had to juggle our time and the next customer in order to accomodate you,

When your husband cancelled the day before your viewing appointment, we informed him that we would not take another deposit to confirm another date on the calendar but it would not be refunded either as again, more time had now been "lost" as a family business we cannot fit another customer in.

We were never rude to you, quite the opposite and I'm sorry if you felt we were. It was from the point of being informed again as to why the £35 deposit wasn't to be refunded as to sadly leaving us a poor review. I'm not sure why you believe we would send you "proofs" as the images are there in front of you at your viewing appoitment to decide how you would like to "finsish them".

We have never advertised digital copies, quite the opposite - as a photography studio that prides ourselves on our finished products, we always discuss these with each and every customer and quite happily point customers in the right direction too.

Once you receive your beautiful portraits in their printed glory, I'm sure you'll love them and understand why we do what we do.

I look forward to seeing you again when you collect your order, Wendy xx

Rated 5 out of 5 stars

Friendly staff and beautiful photos

We took our 3 month old for a photoshoot and we absolutely loved it. All the staff were so welcoming and friendly and the shoot itself was relaxed and we had fun doing it. The photos were so beautiful, it was hard to narrow down the choices to have printed! The prints were ready in time for Christmas and were fantastic quality. Would recommend to others and hope to go back in future

12 November 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review! xxx

Rated 5 out of 5 stars

Wonderful experience on the boudoir photoshoot

I entered a competition to win a boudoir photoshoot via Facebook, not truly believing that I would be in with a chance of winning. However, I was promptly contacted to be informed that I had won the boudoir photoshoot experience, with all the details clearly layed out.
The team was in touch before the date of the photoshoot to confirm the booking, discuss advice for the day in regards to how to prepare and consider outfits.
On the day, I was nervous due to having never done anything like this before and lacking in self-confidence a bit; however, as soon as I arrived at the studios, the enviornment and team was so warm and welcoming. Simon came over to introduce himself and explain how it would work, he took the time to ask if I had any ideas about what style photos I may want and was helpful and encouraging when I stated I was unsure.
Natalie did my makeup and hair; she was friendly and chatty throughout, and again took time to ask what sort of look I wanted and also offered advice and encouragement. Natalie helped to reassure and ease any last minute jitters.
Simon was the photographer was took my shots; he guided me through poses, and really encouraged me throughout and made me feel confident so quickly. You don't have to worry if you are nervous about not knowing how to pose as he gives little tips or demonstrates if you are unsure. I found myself laughing and enjoying the process in no time at all.

The viewing experience was lovely. I thought I would find it strange seeing myself on a big screen, and was ready to hate all the photos as I normally do. However the teams experience and passion for their work is visible in the photos. The confidence they installed in me during the experience was also evident and the photos were truly stunning. As part of the competition, I would receive a signed desk frame with an image of my choice, however I also purchased additional pieces due to loving the photos. I am so excited for when I receive these.

I would absolutely recommended Mackney Photographs. Although I personally did the boudoir shoot, their studio (and website/social media) displays images from a variety of their experiences, including family portraits, which I will highly consider for myself in the future.

Thank you to the whole team for a wonderful experience and helping to feel confident in myself again.

Edit: I have now picked up my order. At the time of purchase they advise a 10 week wait, however mine was ready to collect more promptly than this which was great. On collection I was able to view everything in the order and make sure everything was correct etc. The images are perfect and the quality looks wonderful. Thank you to the whole team. If you have the opportunity to do a photoshoot with Mackney Photography, I would truly recommend them.

20 December 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for taking the time to leave such a wonderful review Cora!! It's so very much appreciated when customers like yourself love the portraits we carefully create! We look forward to welcoming you back for future photoshoots, lots of love from us all, xxx

Rated 5 out of 5 stars

Loved it

I had a great time at my boudoir photo shoot. Felt so relaxed and couldn't stop smiling. Thanks Simon, I love the photos

29 November 2023
Unprompted review
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Reply from Mackney Photography

Thankyou lovely, xx

Rated 5 out of 5 stars

A perfect experience from start to…

A perfect experience from start to finish. The photographer listened clearly to what we wanted and the baby photoshoot we will be an experience we will treasure. The viewing of the photos again was a lovely special experience. Thank you

3 December 2023
Unprompted review
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Reply from Mackney Photography

Thankyou for your review!!! xxx

Rated 5 out of 5 stars

They were amazing and the kids loved…

They were amazing and the kids loved the super hero shoot. It is really magical seeing the smiles on the kids when they shined in their super hero shoot. Thanks for a wonderful experience and lovely memories you captured for us, these will be cherished for life. Thanks Hema Nanuwa

27 October 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much! So glad the kids loved their session, xxx

Rated 4 out of 5 stars

La femme

This will make you feel like the most gorgeous person in the world. I am in awe of how wonderful the photos came out . If you are questioning whether to do a boudoir shoot, DO IT. Thankyou xx

27 October 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review! xx

Rated 5 out of 5 stars

The team at Mackney made the experience…

The team at Mackney made the experience so calm and fun! they were so patient and attentive with my little one and we got some beautiful photos even if she did cry for most of it! Would 100% recommend

19 October 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much, bless you!! Love from us all, xxx

Rated 5 out of 5 stars

It’s was so relaxed from start to finish

It’s was so relaxed from start to finish. They allowed us time to settle our baby when he was a little grumpy, allowing us to get the best time out of shoot and lovely photos! The viewing appointment afterwards was lovely, a cosy little cinema room and beautiful music with a super fast turn around too, really great!

7 November 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review, xxx

Rated 5 out of 5 stars

Great experience

We were in contact with Mackney to complete an order from a former photo studio. All communications were prompt and helpful. We received our images very quickly on digital file and have since made some beautiful gifts with them. Thank you.

2 November 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review, so glad we could help! xx

Rated 5 out of 5 stars

Very professional staff

Very professional staff. Absolutely fantastic with our baby and brilliant quality photos

17 November 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review! xxx

Rated 5 out of 5 stars

Everyone is so welcoming and nothing is…

Everyone is so welcoming and nothing is too much trouble. The Photographer was all round amazing, helping you to feel comfortable to achieve the look you want with your photos. Stunning building. All round great experience with no pushiness to purchase.

1 December 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your amazing review :) xxx

Rated 5 out of 5 stars

Amazing

The staff we were very welcoming and made the shoot so easy. My little girl loved it and did nothing but smile. Was offered tea,coffee. Made to feel at home. Nothing was rushed.

23 November 2023
Unprompted review
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Reply from Mackney Photography

Thankyou so much for your lovely review, xxxx

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