MacKinnon Watches Reviews 

861
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the timepieces and the stunning, unique tartan bands that make wonderful gifts. Shoppers often mention that the team is extremely helpful, making the custom ordering process smooth and straightforward. Buyers are deeply impressed by the exquisite packaging and the beautiful attention to detail in every single order. Though some customers experienced delivery delays due to international shipping or postal service issues. A few buyers also noted that the watch bands or faces occasionally felt a bit large or required adjustments for a proper fit.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning design and high-quality craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautifully... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting surprisingly fast shipping... See more

Order

Consumers find order to be positive, highlighting how easy the website is to navigate and how simple it is to... See more

Customer service

People report positive experiences with customer service, noting that the team is super friendly, quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw McKinnon's ad on Facebook.normally a bit sceptical about FB ads.Hey ho, I'm a Paisley Buddie. So went for it. I am a small time watch collector. £4 figure to 10 bob Swatches. This watch (Maxwell... See more

Rated 5 out of 5 stars

I made a mistake when I ordered the wrong size but was absolutely no problem contacted MacKinnon Watches and they sorted it for me in jig time! The watch has arrived and to use the vernacular it's bra... See more

Rated 5 out of 5 stars

Beautiful watch delivered within their time frame. Embossed strap and back of dial are just perfect. Makes the watch s fabulous birthday gift for 90 year old Scot living in America. Absolutely reco... See more

Rated 5 out of 5 stars

Such a fabulous company with exemplary customer service. I ordered a custom tartan (Lockhart-Douglas) Apple Watch band for my wife. This tartan was not readily available but they were able to access... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Manufacturer

Written by the company

From the heart of the Highlands, we bring to you MacKinnon Watches. Our heritage and clan surname inspired the design of these watches and allows us to bring to the world a timepiece enriched in hundreds of years of Scottish history.


Contact info

4.9

Excellent

TrustScore 5 out of 5

861 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(861)

201 reviews in the last 12 months

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Rated 1 out of 5 stars

Watch strap did not meet expectations

Watch strap did not meet expectations. The strap does not project the tartan design enough. The small tartan bow that enhances the packaging box, was more distinct than the actual watch strap.

20 February 2026
MacKinnon Watches logo

Reply from MacKinnon Watches

We are sorry to hear that the strap didn’t meet your expectations. That’s certainly not the experience we want anyone to have with one of our pieces.

We have sent you an email so we can look into this with you and work towards a resolution. We appreciate you bringing this to our attention and hope we can make this right.

Rated 5 out of 5 stars

Unique watch band

Unique watch band, that seems to be of very high quality and looks fantastic.

Post office had a minor issue delivering the item and MacKinnon dealt with it right away.

9 March 2026
Unprompted review
Rated 4 out of 5 stars

Really class time piece

I love the concept and final product both. Really class time piece. The personalization is a lovely touch. It would have been nice to have more communication around production and shipping, but I understand its a very small business.

23 February 2026
Rated 5 out of 5 stars

As a proud member of the ancient Clan Mackay

As a proud member of the ancient Highland Clan Mackay, I've always cherished anything that honors our rugged Scottish roots and storied history. When I discovered MacKinnon Watches and their custom tartan options, I knew this was something special—not just a timepiece, but a true collector's item. I opted for a custom piece featuring the Mackay tartan strap, handwoven from authentic Scottish mills, paired with a sleek. From the moment it arrived, it felt like wearing a fragment of the Highlands on my wrist. The attention to detail is extraordinary: the vibrant clan colors pop without being overpowering, the engraving option let me add a personal Mackay touch, and the overall build quality screams heritage craftsmanship rather than mass production.
This isn't your everyday watch—it's genuinely one-of-a-kind. In a world of generic luxury brands, MacKinnon has created something rare and meaningful: a modern heirloom that bridges centuries of clan pride with exceptional horology. Every glance at the dial reminds me of misty glens, ancient battles, and unbreakable family ties.
If you're from a Scottish clan (especially us Mackays!), or simply appreciate unique, story-driven pieces, this is an absolute must for any collector. MacKinnon Watches aren't just selling watches—they're preserving and celebrating our heritage in the most elegant way possible. Easily the best 5 stars I've ever given. Slàinte mhath to the team—thank you for creating something truly extraordinary!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb quality and superb service…

Superb quality and superb customer service. Had a very minor problem with a necklace order and the team were immediately on it to resolve it and set up a replacement. Friendly, professional, quality, Scottish. Everything you could ask for.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great watch!

The wait was worth it! Customised for me with my choice of taran, watch face and size. Really love that it’s different and unique!!

20 February 2026
Rated 5 out of 5 stars

Amazing!

Very impressed and happy with my new watch straps! Looks even better in person, quality is top notch. Engraving option on the inside of the leather band is also a great feature. 100/10 would recommend.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 watches as gifts for my…

I ordered 3 watches as gifts for my husband and two best men. They all loved the watches and were delighted with them. The watches were very well made and came in time for our wedding. The company customer service was also very good.
I would recommend this company if you are looking for a special gift that is out of the ordinary. Many thanks to you all.

Yvonne Fitzgerald

12 February 2026
Unprompted review
Rated 5 out of 5 stars

The personal touch

I had ordered a watch for my son with lots of personalisation done to it.
As I was due to visit family near the workshop I thought it may be nice to collect the watch in person.
Annarita and April made us (my parents and I) feel extremely welcome and took the time to show us the process and answer all our questions.
The watch is exceptional and I am sure my son will love it when he receives it.
Belinda and Matt have something very special here and it is a privilege to has seen the inner works and take acustom piece home too.
Thanks guys.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully made

I ordered a band for my Apple Watch Ultra and am impressed with the workmanship! It was worth the wait to receive it. Very happy with the purchase

28 January 2026

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