I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more
Company replied
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We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.
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3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
Replied to 100% of negative reviews
Typically replies within 24 hours
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The personnel have always responded clearly a with valuable help. Thank you very much

Reply from MacKeeper
Outstanding support from Basil at MacKeeper. Was plagued by persistant notification that I could not get rid of. Basil remotely cleared it out in a jiffy - thanks, great job.

Reply from MacKeeper
You said I had to activate your service but when I hit your symbol nothing happened and when I called for help no answer or help was available

Reply from MacKeeper
I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person cleared up my confusion simply and clearly. (When the blue "Clean Memory" button appears, the scan has been completed, if I understood correctly.)
Thank you!

Reply from MacKeeper
I have been in touch twice today for some help and each time the service has been first class. Thankyou Mackeeper.
Gordon.

Reply from MacKeeper
I kept receiving emails to remind me of fee payment. The agent sorted it in less than a minute.

Reply from MacKeeper
Mackeeper DOES NOT PREVENT DATA LEAKS, only reports them. It does not have the capacity for prevention or protection of your passwords or information.

Reply from MacKeeper
the technician was very patient with me. I was about to end the session but she just carried on and we solved the problem.

Reply from MacKeeper
this service is consistently responsive and professional - always resolve the issue

Reply from MacKeeper
You're on your computer late at night, struggling to get things working right. I used chat for assistance, and I connected quickly! An expert was called up and handled my issues with activating my account. The service was great and the Mackeeper program works well!

Reply from MacKeeper
Although I'm slow and definitely not computer-savvy, I eventually got all the help I needed -with lots of friendly patience.

Reply from MacKeeper
Good and clear customer service explanation of how to fix problem

Reply from MacKeeper
Resolved my issues in a matter of 10 minutes. Very thorough. MacKeeper is staffed with the best technicians I have ever dealt with. Techs know everything there is to know about Apple products and third party peripherals. MacKeeper techs, you all totally rock!

Reply from MacKeeper
The consultants promptly responded to my query

Reply from MacKeeper
I have used MacKeeper for several years and have always had an excellent experience. The technicians are extremely helpful, professional and very knowledgeable. If I have a question, concerns or need assistance, I have always been able to depend on Mackeeper's technicians to assist my needs. Thanks Mackeeper for your service.

Reply from MacKeeper
As a computer science professor who has been playing with these beasts since 1972, it's very refreshing to work with a company that cares about its customers and allows us to interact with actual humans instead of bots.
I recommend MacKeeper to all my students wise enough to have a Mac instead of a WinDOZE box....(No, I am not biased)!
Anyway, these folks are the best, and I have been a subscriber for years...my current license expires in 2029...so yea, I trust these people.

Reply from MacKeeper
Tech support provided step-by-step instructions to assist me with a google mail issue. Fast, specific, and simple fix. 5 Star level assistance!

Reply from MacKeeper
I asked for technical support when licensing and setting up MacKeeper. The support people were very knowledgeable and helped tremendously. I use MacKeeper every day and it works awesome. I am happy to be a MacKeeper customer. Thank you.

Reply from MacKeeper
This time the service was great! Got what I needed within a couple minutes. :)
The previous time they took me into the hard sales pitch and I left without anything resolved. So I suggest you avoid going down the Sales rabbit-hole.

Reply from MacKeeper
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