MacKeeper Reviews 2,300

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and deep knowledge of the product, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach, often available 24/7. The service itself is described as efficient and easy to use, with consumers noting the quick response times and smooth user experience. However, some customers also noted issues with aggressive upselling for premium services during technical support interactions. A few other people also felt that the product generates too many distracting pop-up notifications. Additionally, some reviewers were not happy with the billing and account management processes, finding them to be areas needing improvement.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and knowledge.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness, patience,... See more

Service

Customers had positive experiences with service. Many reviewers expressed satisfaction with the professional... See more

User experience

People report positive experiences with user experience. Many customers appreciate the ease of use, with some... See more

Product

Customers consistently note positive experiences with the product. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more

Company replied

Rated 5 out of 5 stars

I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person clear... See more

Company replied

Rated 5 out of 5 stars

On April 30, 2025, the agile team of MacKeeper provided me with spontane and very efficient help by reinstalling my MacKeeper Program and its licence. Previously my PC had closed down and all programs... See more

Company replied

Rated 5 out of 5 stars

I am old, I Havel travelled globally as a senior level. I have seen stuff: but I have never before come across a service that is as incredibly in excellent in every thing it does. I don't want to give... See more

Company replied


Company details

  1. Software Company
  2. Computer Security Service

Written by the company

We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding support from Basil at…

Outstanding support from Basil at MacKeeper. Was plagued by persistant notification that I could not get rid of. Basil remotely cleared it out in a jiffy - thanks, great job.

24 November 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello Steve! Thank you for choosing us and staying with us! We do our best for our customers. Vivienne

Rated 3 out of 5 stars

You said I had to activate your service…

You said I had to activate your service but when I hit your symbol nothing happened and when I called for help no answer or help was available

24 November 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello John! We sincerely apologize for the inconvenience you've experienced.
Could you please share your email address or reference number so we can investigate the issue and resolve it for you as quickly as possible? Vivienne

Rated 5 out of 5 stars

I just got MacKeeper yesterday and…

I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person cleared up my confusion simply and clearly. (When the blue "Clean Memory" button appears, the scan has been completed, if I understood correctly.)

Thank you!

18 November 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Saralee! What a rewarding review to read! We are genuinely pleased that your experience was excellent. Thank you for sharing your confidence in our service! Noelle

Rated 5 out of 5 stars

First Class Service…

I have been in touch twice today for some help and each time the service has been first class. Thankyou Mackeeper.

Gordon.

17 November 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello, Gordon! It makes our whole team happy to know that your recent support interactions were excellent every single time. Thanks for letting us know, and feel free to reach us again! Noelle

Rated 5 out of 5 stars

Rapid service

I kept receiving emails to remind me of fee payment. The agent sorted it in less than a minute.

9 November 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello Rachel! Thank you for your feedback! If you ever need assistance again, don’t hesitate to reach out — we’re always here to help! Vivienne

Rated 1 out of 5 stars

Mackeeper DOES NOT PREVENT DATA LEAKS

Mackeeper DOES NOT PREVENT DATA LEAKS, only reports them. It does not have the capacity for prevention or protection of your passwords or information.

5 November 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello, Cheryl. I am sorry to hear that MacKeeper did not meet your expectations. I'd like to highlight that the ID Theft Guard feature is designed to keep your personal information safe and notify you of data leaks that have already happened, so you can prevent them in the future.
Also, we have 24/7 customer support to help you with any app-related questions. Please provide your order ID or the email address used for the purchase in response to the Trustpilot request so we can help you set up the app to get the most out of it. Noelle

Rated 5 out of 5 stars

Excellent

the technician was very patient with me. I was about to end the session but she just carried on and we solved the problem.

4 November 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Therese! Thank you for the nice feedback! We are thrilled to hear our technician's dedication ensured you achieved a successful resolution. We appreciate your support! Noelle

Rated 1 out of 5 stars

RUN...RUN..AND RUN

28 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello Hugo! We’re really sorry to hear you feel this way. Please share the details of your situation with us, and we’ll do our best to make things right. Thank you for your feedback — we’re here to help. Vivienne

Rated 5 out of 5 stars

this service is consistently responsive…

this service is consistently responsive and professional - always resolve the issue

16 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello Ram! Million thanks for being with us! We are proud to hear that. We highly appreciate your choice . Vivienne

Rated 5 out of 5 stars

Help at the right time!

You're on your computer late at night, struggling to get things working right. I used chat for assistance, and I connected quickly! An expert was called up and handled my issues with activating my account. The service was great and the Mackeeper program works well!

26 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi Domenic! Thank you so much for the feedback! We truly appreciate your trust! Vivienne

Rated 5 out of 5 stars

Wonderful Experience

Although I'm slow and definitely not computer-savvy, I eventually got all the help I needed -with lots of friendly patience.

23 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello Daniel! Thanks a lot for your feedback! We're grateful for your continued support and are here to help in any way we can. Vivienne

Rated 5 out of 5 stars

Good and clear customer service…

Good and clear customer service explanation of how to fix problem

21 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi Linda! Thank you for the perfect feedback! We are so pleased our team provided a swift and helpful solution. Noelle

Rated 5 out of 5 stars

Resolved my issues in a matter of 10 minutes!

Resolved my issues in a matter of 10 minutes. Very thorough. MacKeeper is staffed with the best technicians I have ever dealt with. Techs know everything there is to know about Apple products and third party peripherals. MacKeeper techs, you all totally rock!

18 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Mark! Thank you for the fantastic rating! We are thrilled to hear that our team's expertise and speed exceeded your expectations. We’ll definitely share your high praise with our technicians! Noelle

Rated 5 out of 5 stars

I have used MacKeeper for several years…

I have used MacKeeper for several years and have always had an excellent experience. The technicians are extremely helpful, professional and very knowledgeable. If I have a question, concerns or need assistance, I have always been able to depend on Mackeeper's technicians to assist my needs. Thanks Mackeeper for your service.

7 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Barbara! Thank you for your continued trust and kind words! We're grateful for your support and truly appreciate you taking the time to share your experience. We look forward to supporting you in the future! Noelle

Rated 5 out of 5 stars

Unbeatable Service!

As a computer science professor who has been playing with these beasts since 1972, it's very refreshing to work with a company that cares about its customers and allows us to interact with actual humans instead of bots.
I recommend MacKeeper to all my students wise enough to have a Mac instead of a WinDOZE box....(No, I am not biased)!
Anyway, these folks are the best, and I have been a subscriber for years...my current license expires in 2029...so yea, I trust these people.

4 October 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello Tim! Wow, thank you for the amazing feedback! We’re honored to have your trust and support for so many years. Vivienne

Rated 5 out of 5 stars

Tech support provided step-by-step…

Tech support provided step-by-step instructions to assist me with a google mail issue. Fast, specific, and simple fix. 5 Star level assistance!

30 September 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello Joe! Million thanks for being with us! We highly appreciate your choice. Vivienne

Rated 5 out of 5 stars

Awesome Technical Support 5 Stars

I asked for technical support when licensing and setting up MacKeeper. The support people were very knowledgeable and helped tremendously. I use MacKeeper every day and it works awesome. I am happy to be a MacKeeper customer. Thank you.

17 May 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello James! Wow! Thanks for a great review! I'm happy to hear you found MacKeeper useful. Feel free to contact us anytime! Vivienne

Rated 4 out of 5 stars

This time the service was great!

This time the service was great! Got what I needed within a couple minutes. :)

The previous time they took me into the hard sales pitch and I left without anything resolved. So I suggest you avoid going down the Sales rabbit-hole.

27 September 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi. Good to know your requests were resolved promptly. As to the past experience, we are sorry to hear that. Could you please share your order ID or the email address so we can investigate the situation? Catherine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look