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MAC Cosmetics Reviews 28

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TrustScore 2.5 out of 5

2.5

Cosmetics Store
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Company details

  1. Cosmetics Store
  2. Beauty Product Supplier

Information provided by various external sources

Free shipping and returns on all orders. Offering more than 100 shades of professional quality makeup must-haves for All Ages, All Races, All Sexes.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Placed an order on Black Friday

Placed an order on Black Friday. The parcel was delivered according to the UPS tracking information, but I didn't receive anything. Customer service was unreachable through WhatsApp, email, or Facebook Messenger. Managed to talk to a customer support employee on the phone, she promised to start an investigation, keep me posted through email, and refund me in case the package is lost. A week has passed, and I haven't heard back from MAC.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I’ve tried to contact them multiple times via WhatsApp, but I never get a response. On Tuesday, I called them about a mascara I received in an opened package that appears to be used. They told me they would send me an email so I could reply with photos, and they would refund my money. However, when I replied to the email, I received an automatic response saying that the email address was invalid, and I couldn’t send messages there. I waited a few days to see if I’d get my money back, but nothing happened. Since then, I’ve tried calling three more times, but the call automatically disconnects after someone starts speaking in another language. I’ve also tried contacting them via WhatsApp again, but still no response. Extremely disappointed with their service.

22 November 2024
Unprompted review
Rated 2 out of 5 stars

Poor CS support

Placed an order on Black Friday. The parcel was delivered according to the UPS tracking information but I didn't receive anything. Customer service was unreachable through WhatsApp, email or Facebook Messager. Managed to talk to a customer support employee on the phone, she promised to start an investigation, keep me posted through email, and refund me in case the package is lost. A week has passed and I haven't heard back from MAC.

10 December 2021
Unprompted review
Rated 1 out of 5 stars

I ordered 94 euros worth of products & never got them

I ordered 94 euros worth of products off the official MAC website 8 days ago. The money was cashed in from my bank account immediately
However:
- I never got a confirmation
- I never got the products
- Customer Service telephone number is out of service
- Five days after emailing Customer Service, I still have had no reply - or even a confirmation that the email was received.

For a company this big, this is shocking. Appalling customer service!

19 June 2019
Unprompted review
Show reviews in all languages. (28 reviews)

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