Amazing customer service and van is always in perfect condition and has full tank. So I don’t have to rush into first petrol station. You can return vehicle even when they are not in and opening hours... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ladies on contact made the whole process of booking very easy, polite, amicable, flexible and well informed and well priced. We have used Maben Vehicle Hire numerous times, every time excelle... See more
Company replied
I booked for a Saturday morning and hired from the Bristol, Avonmouth branch. The service was fantastic, the vehicle clean and a pleasure to drive. I did much research before booking and believe I fou... See more
Company replied
Friendly, helpful staff and really nice, clean vans. Renting was easy, great service overall — used many times previously and will definitely use again.
Company replied
Company details
Written by the company
Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.
Contact info
Pont-y-Felin Road, NP40DQ, Pontypool, United Kingdom
- 01495 757553
- info@maben.co.uk
- maben.co.uk
4.9
Excellent
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Van Hire
Happy about the size of the van and space needed for luggages.
Issues encountered:
Delivery guy should show few details on how to operate the system on the van or just asked if customer need assistance, the lock nut remover for the wheels should be shown were located, breakdown details, make sure that AD blue is full or adequate ( I had to refill after a couple of miles), insurance details should be discussed and contact info.Key should show information like van registration number ,type of fuel and contact number for breakdown. Signing on a portable device which really put you on a position that you are not sure what your are signing or it could change, they can just copy and paste your signature (I prefer paper agreement) for example the mileage that was shown on the agreement was not the same when they deliver the van ( so better take a photo straight away when you receive the Van or you will be charged 4 pence a mile). There's more room for improvement of service.
As I'm a regular guy that hires vehicle so I knew few things about hiring vehicle.( Customer point of view)
A blank form with the information needed in case of vehicle accident/incident.
Always smile with you customer.
Collection time should be communicated.
Good points:
-Vehicle was clean, so please maintain this.
-booking a vehicle was ok.
- uniform was worn with logo of your company when delivering and collecting vehicle and ID present when asked
-A picture of the vehicle when delivered and collected.
-delivery and collection service available.
-Deposit was immediately returned.
-Compare to Enterprise car rental, A bit better service.
Will I hire a van again? Yes I will give them a chance to rectify issues and to see if there was an improvement of the service. Then a word of recommendation will be applied.
4 July 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Ben,
Thank you very much for your review. We have taken on board your excellent feedback and have done the following to improve our services :
- We have now implemented a structure whereby our staff demonstrate all parts of the van to the customer so that it can be operated to its full potential.
- We have had breakdown leaflets printed to hand to every customer should they need assistance.
-We have updated our website terms and conditions which are now sent to every customer via email and are explained when customers pick up vehicles i.e. fuel terms and conditions plus mileage.
- We have asked our team to check the ad blue in the vehicles more often to avoid customers having to fill them up themselves.
- We have ordered new uniforms for staff members so that our logo is clear and customers know who we are.
- We have now implemented a system whereby we ask the customers if they would like the rental agreement printed so that they don't feel under pressure to just sign during the checkout. It's important to us that the customer knows what they are signing and why.
- Take pictures of the vehicle at time of arrival so that mileage stamps are the same
We'd like to take this time to thank you for your feedback as it has helped us to improve our service and to see the customers journey from their perspective. We'd also like to thank you for the good points you raised against the company and for your original booking. We hope to see you soon so that we can show you the changes we have made. Once again, thank you for your review.
Excellent reliable friendly service
Excellent friendly service delivered and collected car to my house at competitive price . Would highly recommend this company will definitely use again if I need to hire a car.
1 July 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Robert, we were more than happy to deliver to your address, we are happy to hear you will be returning to us in future.
Nearly new WAW hire for weekend …
Nearly new WAW with a very professional and smooth handover .
1 July 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Tony, glad to hear you enjoyed our vehicle!
Amazing company
I have been hiring Vehicles from Maben for years. The customer service is excellent. I wouldn’t go anywhere else.
1 July 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Jeremy thank you so much for being a long term customer, we are grateful for your service.
What a fantastic company
What a fantastic company, will be highly recommending .. really friendly staff and very helpful, massive thank you to you all will be a returning customer in the future..
24 June 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Bobby, thank you so much for your review, we are pleased to read you will be a returning customer.
Excellent service excellent staff and…
Excellent service excellent staff and excellent prices i would highly recommend
18 May 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Claire, thank you so much for your review. We appreciate your feedback.
Excellent service
Excellent service , couldn't fault anything, very kind staff , great value for money , would and do highly recommend 15/10 ....
11 April 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Denis, thank you for your review. We hope to hear from you soon.
Great
Great. Clean,reliable & competitive prices. Would recommend Excellent service and very nice vehicle to drive
29 March 2022
Unprompted review
Reply from Maben Vehicle Hire
Thank you for your review, it was a pleasure to assist.
Excellent service
Excellent service, vehicle was easy to collect and return and deposit was back in my account within a couple of days - highly recommend them.
25 March 2022
Unprompted review
Reply from Maben Vehicle Hire
Thank you for your review, we are very grateful for your feedback. Thank you for using us, we hope to see you in the near future.
Great company.
Great. Clean,reliable & competitive prices. Would recommend.
23 March 2022
Unprompted review
Reply from Maben Vehicle Hire
thank you so much for your review.
Excellent customer service from Alex
Excellent customer service from Alex. went above and beyond to help with a van hire. Even upgraded my hire with no extra charge and also delivered and collected vehicle.
23 March 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi David, thank you for your review. We are glad Alex could help you in any way possible - we hope to hear from you soon.
Easy to book
Easy to book, friendly staff. Vehicle was just what we needed. Thank you.
23 March 2022
Unprompted review
Reply from Maben Vehicle Hire
hello, thank you for your review - it was a pleasure.
Great Hire Company
Easy to book and very quick and professional service. Great vehicle and the whole process went smoothly. Very happy to recommend MABEN.
11 March 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Stephen, thank you so much for your feedback, its very much appreciated. We hope to hear from you soon.
Great people
11 March 2022
Unprompted review
Reply from Maben Vehicle Hire
Thank you! Great customers as well! :)
Great company to hire from
Great company to hire from, able to accommodate our company needs when we were struggling to get a luton rental. Also staff are amazing, really helpful and even offer you a cold drink apon arrival. Alex has been really helpful throughout the whole time we have had the rental. Highly recommended
11 March 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Singh, thank you so much for your review it is highly appreciated. We look forward to hearing from you in the near future.
Very friendly and helpful staff
Very friendly and helpful staff. Easy and quick process for vehicle hire.
8 March 2022
Unprompted review
Reply from Maben Vehicle Hire
Thank you so much for your review. We really appreciate it.
Excellent service when we arrived to…
Excellent service when we arrived to pick up the hire van. Very polite. Offered us both a drink. The van was very clean and very reliable.
25 February 2022
Unprompted review
Reply from Maben Vehicle Hire
Thank you so much for the review. :)
Another great experience with Maben
Another great experience with Maben. Extremely family friendly with professional staff who will most definitely go the extra mile for their customers. It’s fantastic to see the company expanding, they really do set the bench mark for the vehicle hire. Will be back soon.
19 February 2022
Unprompted review
Very well impressed I couldn’t ask for…
Very well impressed I couldn’t ask for better clean and tidy vans and very understanding staff that go that extra mile as we came across a problem yesterday as one of the moving chain took more time than required which meant I didn’t get the van back in time and returned it back first thing next day at no extra cost thank you maben van hire we will recommend you and a big extra thank you to young lady on reception this morning sat the 19 of feb 22 at 745 am
19 February 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Kyle, thank you very much for your 5 star review. We are very happy to help and we are glad you were able to complete your move effortlessly. Thank you for your compliments on the reception staff. Always happy to help.
Fantastic service from Maben from start…
Fantastic service from Maben from start to finish.Will definitely be using again.
Lovely efficient staff and great car.
16 February 2022
Unprompted review
Reply from Maben Vehicle Hire
Hi Phil, thank you so much for your review, very happy to help. :)
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