We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been o... See more
Company replied
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it. They’ve since put it... See more
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Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.5
Average
677 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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You overcharged me £7.90
30 June 2026
Reply from M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I asked for information and it was…
I asked for information and it was given to me without any issues
22 June 2026
Reply from M6toll
Hi Phil Thank you for your review and kind words regarding customer services. I will ensure the feedback is passed on. Should you need anything ele, do not hesitate to contact the team Kay@M6toll
I was very worried and they put my mind…
I was very worried and they put my mind at ease. The technology was easy to follow.
29 June 2026
Reply from M6toll
Hi Julian Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
disability exemption renewal
Did not realise had to make new account but was advised what to do to sort issue out and it worked! Within ten minutes of uploading document got an email confirming it was all sorted and set up. Excellent service and customer support
22 June 2026
Reply from M6toll
Hello and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Initially overcharged due to misclassification
The refund for overcharging me has (apparently) been issued, though not yet received. A total lack of genuine apology, nor any explanation, as to how the misclassification of a Peugeot e-208 as a Class 4 vehicle could have happened. As this was my only time of using the M6 Toll, the lack of care and concern doesn't fil me with any confidence that the error wouldn't reoccur - leaving me unlikely to repeat usage of the road if I will have to spend the time going through this process every time. I am only giving two stars rather than one because it was a pleasant experience to enjoy the road - and I had fully expected to do it again - but probably not now
22 June 2026
Reply from M6toll
Hi Jim Thank you for your review. I am sorry your vehicle was misclassed and you had to conatct us and please do accept my apology for the curtness of the response. I will ensure that this picked up with team. I have looked into your journey and can see that the lane software was out of synchronisation, meaning the system picked up another vehicle for your journey. This does happen and cannot always be seen when you are at the plaza. I can see that a refund has been issued. If you need anything else, please do not hesitate to reach out to the team Thanks Kay@M6toll
I had a great experience with M6toll
I had a great experience with M6toll. The service was fast, efficient, and easy to use. Their customer support team was friendly, professional, and responded quickly to my questions. Everything was handled smoothly, and the entire process was hassle-free. I highly recommend M6toll to anyone looking for a reliable and trustworthy service. Thank you for the excellent support!
29 June 2026
Reply from M6toll
Hi Maryoeni and thank you so much for your positive comments regarding your recent experience. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
You made a mistake which I queried
You made a mistake which I queried, you responded quickly and realised there had been an error. No argument, took responsibility and remedied the situation. Thank you.
29 June 2026
Reply from M6toll
Hi David and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll. I am sorry your vehicle was missclassified in the lane, and I am very pleased the team immediately fixed the issue for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
My iPad wouldn't work so texted the…
My iPad wouldn't work so texted the toll office they put address in manly and not drop down box it works great so thanks to the staff at m6 Toll pass was working next day 10/10
29 June 2026
Reply from M6toll
Hi Philip, and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Very good
Very good, customer service went the extra mile for me. Unusual in this day and age!
29 June 2026
Reply from M6toll
Hi Mark, and thank you so much for your positive comments! We really appreciate your feedback regarding the service you received from the team and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
No need to stop and easy to register
22 June 2026
Reply from M6toll
Hi Levi and thank you so much for your positive comments regarding registration. I am pleased you found it easy. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Reply from M6toll
Hi Debbie, and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Outrageous fee and you take three…
Outrageous fee and you take three different payments initially before decided which one you work out we owe…
29 June 2026
Reply from M6toll
Hi Alison. Thank you for your review. Currently our system works by pre-authorising the maximum toll fare for your vehicle when we see you at the plaza. Once you have left the road we construct your journey based on the number of zones you have travelled through and request final payment for your journey from your card issuer. The 3rd charge you see is not us taking an additioanl charge, it's how the card issuer deals with the request for thefinal payment. For some unknown reason some card issuers put an additioal pre-authoristaion onto a card when we request the final payment. We understand that this is not a great customer experience and we are working to change our process. Please do not hesitate to conatct us on 0330 660 0790 should you need anything else. Thanks Kay@M6toll
Very easy to deal with and extremely…
Very easy to deal with and extremely prompt response.
19 June 2026
Reply from M6toll
Hi Mark. Thanks for your review and your kind words. Should you require anything else, please do get in conatact with us Kay@M6toll
Higesht toll not sure why
18 June 2026
Reply from M6toll
Hi Tiku, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
The journey home along m6 toll road was…
The journey home along m6 toll road was excellent. At the exit had to pay with credit card , had to present card twice. When I got home checked my bank and there were two charges showing pending!! I queried this via email and got a prompt reply next day, explaining only one charge would be actioned, which was correct. Good service thank you.
18 June 2026
Reply from M6toll
Hi Patricia. Thanks for your review and your kind words. Should you need anything else, do not hesitate to contact customer services Kay@M6toll
I was charged 19.50 for one use in a…
I was charged 19.50 for one use in a Landrover discovery my son was charged 17.50 in a Landrover discovery towing a trailer how can this be I’ve emailed but had no response very poor customer service
26 June 2026
Reply from M6toll
Good afternoon. Thanks for your review. I can see that a response was sent on 26th June. Should you wish to discuss thisfurther, please call one of the team on 0330 660 0790 Kay@M6toll
I’ve had occasion to contact support…
I’ve had occasion to contact support service twice both times someone got back to me and were able to help do what I couldn’t on the website.
26 June 2026
Reply from M6toll
Hi Fiona. Thank you for your review and I am pleased that our team was able to help you. Please do not hesitate to contact customer services should you need anything else Kay@M6toll
Scott and Darren are roadside angels
Scott and Darren are roadside angels! Helpful, calm and went out of their way to assist us and get us back on the road safely and quickly. Thank you so much, your kind efforts are much appreciated!
27 June 2026
Unprompted review
Reply from M6toll
Hi Kristina Thank you for your review and your kind words about Scott and Darren. I will ensure that the feedback is passed to them. Should you need anything else, do not hesitate to contact us Kay@M6toll
Receipt take ages
I have been waiting for my receipt for 3 days was told 48 hours max and I need it for work to claim back
Everytime I e mail I just get fobbed off
26 June 2026
Reply from M6toll
Hi Kevin Thanks for your review. The team did respond to your email, to let you know that as Breeze customer we cnnot provide individual receipts and all your journeys will show on your statement on the 2nd of each month. If this type of account does not work for you as you need individual receipts after each journey , then you may wish to open a lite account. Please do contact customer services, if this is something you would like to do Thank Kay@M6toll
A quick and precise answer to my query.
18 June 2026
Reply from M6toll
Hi John. Thank you for your review and your kind words. Should you require anything else, do not hesitate to contact customer services Kay@M6toll
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