m00nshot Reviews 

141
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the wonderful products and completely seamless ordering process. People frequently praise the fantastic vintage designs and the exceptional, remarkably prompt customer support team that gladly and quickly resolves any unexpected delivery issues or order mix-ups. Some reviewers were not happy with the sizing, noting that the apparel tends to run a bit small or snug for their regular everyday casual wear. Despite this minor sizing inconvenience, consumers deeply appreciate the overall comfort, extremely soft materials, and high product quality, frequently mentioning they definitely plan to order again soon.

What people talk about most

Product

Clients share positive opinions on product quality, praising the soft, comfortable materials and nostalgic... See more

Customer service

Consumers find customer service to be positive and note that the support team is responsive, helpful, and... See more

Order

Reviewers highlight positive aspects of order, noting that both the ordering and shipping experiences are... See more

Quality

Customers report overall satisfaction and delight with the quality of the apparel. Reviewers frequently... See more

Response time

People report positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer experience/service I've had all year. Their luxury shirts run a little smaller, which i did not know until i received my order. When i explained what happened, m00nshot allowed me to k... See more

Rated 5 out of 5 stars

I received a couple shirts of the wrong size and they IMMEDIATELY fixed the problem! The solution was actually so fast and generous I bought a few more shirts! Honestly I’ll be a customer for life n... See more

Rated 5 out of 5 stars

Absolutely awesome customer service and communication! I needed some shirts in tall sizes, so I emailed their support team. Anthony got right back to me and within a day, all three of the shirts I wan... See more

Rated 5 out of 5 stars

I ordered a few vintage baseball tshirts and the designs are fantastic! In addition I contacted their customer service about changing a design and also the shirt sizes after realizing I’d ordered too... See more


Company details

  1. T-Shirt Company

Written by the company

m00nshot T-Shirts and apparel! Non heinous designs for all mankind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(141)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moonshot Does it Right

I have ordered 8 times now, so obviously I love the shirts. Good quality material and printing. I get the standard shirts and they might fit a tad small, but are fairly stretchy, so I order my normal size.

One shirt in my most recent order had a bit of a problem so I sent a message through the website. This was on a Sunday mind you. They got back to me in a matter of hours, and are sending a replacement free of charge, no return necessary. You have a permanent customer and I recommend Moonshot all the time!

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Never got them

Shirts look great online. When they didn't arrive I only had to pay shipping to get them resent. When they still didn't arrived they tried to blame porch pirates. I have a ring camera and multiple other deliveries each week - that is not what happened. I think they gave the delivery service the wrong address and won't admit it. Still don't have them and they wont respond.

27 August 2025
Unprompted review
m00nshot logo

Reply from m00nshot

We’re very sorry this customer feels frustrated. Here’s what actually happened:
The original order shows as delivered in USPS tracking, which means the postal service marked it as successfully completed. Because of that, we had no way to file a loss claim with USPS, since they confirmed delivery on their end.

Even so, we wanted to make sure our customer was taken care of. As a small business, we covered the full cost of producing a second set of shirts at no charge, and only asked the customer to pay the shipping cost. This is the fairest solution we can offer when USPS shows an order as delivered, since otherwise we would essentially be absorbing the cost of multiple orders that tracking confirms as fulfilled.

We always stand behind our products and want every customer to be happy with their purchase. If USPS marks a package delivered but a customer doesn’t receive it, we understand it can be frustrating, but unfortunately we cannot control USPS delivery scans. What we can do is go above and beyond to replace the items at our own cost, which is exactly what we did here.

Rated 5 out of 5 stars

Great customer service

Great customer service! Love the shirt quality and design. I had initially ordered the wrong size and they had the correct size shipped my way immediately after my exchange request.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Cheap

They send the most fitted shirt possible. Bella shirts are made in a female style. I know because my wife's work uses them. Then they make it your fault that they use cheap shirts and make you pay to return it. 🗑️ Company.

20 August 2025
Unprompted review
m00nshot logo

Reply from m00nshot

Bella Canvas literally makes the best quality shirts on the planet and the overwhelming majority of customers love them. As we mentioned to you, we would have gladly sent you replacements in a larger size or even in a different heavyweight style instead. We have reported you to the Better Customer Bureau and revoked your pilot's license.

Rated 5 out of 5 stars

Fantastic company

I’ve ordered from these folks a few times. The tees are very good quality and the themes are always a lot of fun to shop. Twice now, I had to ask for something after I already put in my order. They got back to me quickly and found a way on both occasions to get me what I wanted! Above and beyond. I will do all my fun teeshirt shopping with Moonshot!

4 August 2025
Unprompted review
m00nshot logo

Reply from m00nshot

You rock. Thanks for the kind words Renee. 😎

Rated 5 out of 5 stars

Directa your feetsa to Moonshot T-shirtsa

I loved the selection of ideas. Many of the takes on classic movies and TV are great. I also love the vintage baseball prints. I had ordered 4 shirts and unfortunately did not double check my work before submitting. I accidentally ordered my Daddy Greene's Pizza shirt as a S. I wrote a quick email to customer service explaining my screw up and asking what my options were for exchange. Anthony hooked me up and offered me a replacement for shipping cost only. Hooked me as a customer for life.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Stellar customer service.

The shirts were fine, but the customer service was literally amazing. They aren't kidding when they say they want you to like the product. I'd buy from them again in a heartbeat.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

I initially ordered a shirt that did not fit for the Fourth of July. I needed to make a return and get a new shirt quickly before the holiday and their team went above and beyond to correct the size issue and get me a shirt in time. They were also very responsive With every email. Would order from them again.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

responsive / generous

responsive / generous: I bought my normal size (large) which ended up being a bit snug; contacted mOOnshot, providing my order / sku #'s, asking about exchange options (to XL); was immediately offered free XL replacement with me only having to pay $6 shipping (and me keeping original shirt!)

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Skipper's 3 hour boat tours

I purchased the 'Skipper's 3 hour tours' (Gilligan's Island), black sweatshirt, and love it! Great printing, and very comfortable!
Paul

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Xmas shirt, done right

Recently purchased a holiday Xmas shirt from m00nshot website. Interface was easy and checkout was quick. Fast delivery and responsive customer support. Will buy again !!!

4 December 2024
Unprompted review
Rated 1 out of 5 stars

These people are bad news!

These people are bad news!

I received a gift of T-Shirts with fun minor league team names. Unfortunately, the sizing is wildly inaccurate for the US market. I received my normal size of medium, but the shirts are more like extra small/small.

I contacted the company to ask if they would do an exchange, as this was the second time I have received a gift of shirts, and the last ones I couldn't enjoy and gave away.

They responded after a few days with a question. I then answered the question and that led to absolute silence on the company's part. I have emailed them 4 times now asking if they will help me, and there is ZERO response.

It is the worst type of treatment. As if I don't even exist as a customer.

My recommendation is to find you fun t-shirts elsewhere, because if you have any problem with your order, you'll likely be stuck with it.

Addendum: Shortly after writing this review, the company responded to my original issues, and solved my problem. I don’t know if the timing was coincidental to my review. I’m grateful for their efforts, but their customer service was severely lacking.

23 September 2024
Unprompted review
m00nshot logo

Reply from m00nshot

To make a long story short. This guy's "hotmail" kept putting our messages in his spam folder. That is very annoying for anyone and we can understand the frustration of seeming like we weren't responding. In the end, not a single customer has ever been "stuck with it" ever. We make it right 146,000% of the time. By my math at least, and i'm absolutely terrible at math (thank god for calculators). If anyone is weary of us and landed here on TrustPilot, please go to our website and read our reviews at the bottom of the main page on www.m00nshot.com. TrustPilot tends to bring out the worst in people for whatever reason.

Rated 5 out of 5 stars

Great Quality, Great Service!…

I recently ordered a Vintage Baseball Teams T-Shirt. It was on the pricey side for me, but similar to what one would spend on a concert tee shirt.
The material is of an amazing quality.
The size I ordered didn’t quite fit right. I was sent a new shirt at no cost; outstanding customer service! Would recommend!

17 January 2024
Unprompted review
m00nshot logo

Reply from m00nshot

Thank you, Justin! We appreciate you. :)

Rated 1 out of 5 stars

The quality of the tee shirt I ordered…

The quality of the tee shirt I ordered was garbage for the price. The shirts do rub on the small side. I love the logo of the old baseball team. It was a gift for my adult son but because of the inferior quality - and I ordered the “upgraded” material - I cannot give it to him with a good feeling.

1 January 2024
Unprompted review
m00nshot logo

Reply from m00nshot

Cathy, very bummed to see this review :( I am sorry if you didn't like the shirt, but to call it garbage quality is just not true. We use Bella Canvas brand, which is considered one of the best blanks you can print on. For anyone reading this, please know that aside from the limited number reviews here on trustpilot, you can go directly to our website at m00nshot.com and read over10,000 positive reviews. We use one of the best quality blanks you you can get (made of the softest most refined cotton on the planet). If we actually did sell garbage, we would not still be around (but we have been since 2016). Most times, when someone like Cathy here doesn't like her order, the issue ends up being more about style than quality. Some customers prefer the old school boxy thick t-shirts that just aren't that popular anymore or only come in inferior quality cotton. Our shirts are more of a modern/athletic fit but constructed of the best/softest ring-spun & combed cotton, width side seams, etc. Cathy, I hope your son still likes his shirt and you can always reach out to us directly if he doesn't. Thanks for giving us a shot.

Rated 4 out of 5 stars

Nice designs. Use this email for returns.

We ordered three shirts and loved the unique designs. However, one shirt was too small and we wanted to exchange it for a larger size. Their website does indicate that the shirts run small--our bad. So we were willing to pay for shipping. We found that the only way to contact them was through their website and four queries went unanswered. We seem to be stuck with the shirt now.
Update: m00nshot kindly replied to this review. I was then able to reach them through "store at m00nshot.com" email and they sent me a new shirt of the correct size.

26 November 2023
Unprompted review
m00nshot logo

Reply from m00nshot

Hi Matt, Hmm. I do not see any messages from you that have come through our support portal! You're definitely not stuck with anything. Can you try emailing us directly and not through the website? Let's see if that helps. The email is store@m00nshot.com. Hope to hear from you soon :)

Rated 4 out of 5 stars

Great quality shirts and design

Great quality shirts and design, and awesome customer service (fast, and very happy with the outcome). My only issue is I didn't love the men's fit as it was different from other standard men's cuts in a way that didn't flatter me...but I'm female (I generally prefer the men's cut to the women's). For men, it's perfect. And there was zero hassle in returning it, so it's all a win.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Unique stuff, great service

It's so hard to find unique items in today's big box world, so when I found Moonshot, I was beyond giddy. The 80's shirts, in particular, are my favorite. So much so, that my Lane Myer shirt was starting to wear (no fault of the shirt.. I have small children who tug and pull), and I needed another. When I bought the 2nd one, it was much larger than the original. I'm not sure why. And when I went to exchange for a smaller size, they just said to keep the old one and they'd send a new size. Woot! So now I'll use the other for my sister's gift. Great service all around. Thanks, ya'll!

13 September 2023
Unprompted review
Rated 5 out of 5 stars

m00nshot = Highly Recommended!

The quality and variety of shirts is great! Customer service was very responsive and helpful when I accidentally ordered the wrong shirt size recently. I highly recommend m00nshot!!

13 September 2023
Unprompted review

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