SHEIN Reviews 77

I don’t even think this company need one star , utter utter trash make it so hard to return , what you see of the goods is not what you receive , I give up try to return, thank god I only spent £20 , I put them in the trash bin thought learn by mistake, that why I only spent £20 to see what the goods are like but honest to god I have never seen such badly made goods , I do not know how any one can shop on this shein site , please leave well alone do not be fooled by the picture + top model wearing them because what you see is not what you get .

Used to be good, but not anymore.
I have bought products in the past with no issues. Recently a lot of the products i have ordered have been nothing like the advertised product. When I tried to return the products that were not as described they did not offer a refund for the total amount that I paid for those items, only a fraction of what I paid.
They also took ages to refund this to me after inpost had confirmed the order had been returned to them.

I also placed another order and should have received 700 points as it was over the £30.00 threshold, I never got these and customer service were terrible as they take nearly 24 hours to reply to each message you send and just keep saying the same thing each time, talking about claiming credit and then that I didn't complete the order. I sent them photos of the order from their own app and they took the money from my card.

It never used to be like this, which is why I didn't give them only 1 star, but just be aware that Shein is not what it was as they no longer seem to care about their customers when you reach out to them to resolve issues.

Shein is cheap but the customer service is awful. Firstly when an item was missing for a piece of furniture I wanted to assemble. They wouldn’t offer to post missing item. Later the same day I tried to purchase something using my barclaycard. They wouldn’t allow it. Only allowing PayPal or online banking, asking for evidence, claiming it was a security risk. Had issues before not resolved!!! Only benefit is it’s cheap but won’t resolve any issues

I never registered to mshein.co.uk but they sending me messages almost everyday that i missed my parcel, i got deliver and so on. Then opening link they send me there is register option...scamy way to attract people to the site

I have bought from shein for years. Been a good customer and always been happy with the returns policy.
I spend alot more than I return.

However, they have changed returns policies.
They add discount vouchers to your order, but the if you return any items they don't refund you for the amount you paid for that item, so basically taking money off you.
I paid over £10 for a top they have told me I can have £3.50 back.
I ordered a handbag that smells strongly of fish, and made everything else in the package smell the same. They have said I can only have £3 back.

It never used to be like this. They need to scrap whatever weird voucher scheme they have, so people know exactly what they are paying for, and get the refunds back they are due.

So sad as I love Shein, but it's turned into a BIG SCAM

I ordered an item described as "complete bread making tool set" but only a bowl was delivered without any of the illustrated tools.
It's the first and last time I will visit the Shein site.
I'll stick to Temu in future.

Very unpredictable. You get one nice thing then 100 awful things. You can't send them back . They make it impossible for you.
Don't buy from them. If you do prepare for disappointment. Its always going to be a roller coaster ride. Usually with disappointment at the end of. It
Just bought a couple of coats to replace the other two I gave away because couldn't send them back. Its awful just awful. Its like they have made them out of linning fabric then the stuffing is falling out. Disgraceful. Hope you have a better experience.

I didn’t receive a package sent via Evri. Whilst it’s clear on the photo that it was not delivered to me. I sent the evidence to SHEIN and the emails from Evri stating that SHEIN needs to resolve the issue.SHEIN has refused to do anything about it. They ask me to go back and check my details are correct.Presently they are ignoring any correspondence from me.Having shopped with them since 2018 , they have now lost my custom and that of my entire family.Very frustrating and disappointing!

If I could give this company a zero I would. Disgusting customer service !!!! Items not received and they have now closed my case!I have now had to send another email to their legal team.. the worst customer service I’ve ever had to deal with!!! And out of pocket of nearly £80

I would give no stars. They sent me wrong item and charged me postage to return. They're mistake, not mine. At least at Temu you don't have to return and get to keep the item. Customer Service is appalling too.

The adverts are literally shoved under your nose in your face, constantly, and I mean constantly.
Most of the products sold are crap, cheap like a back of market on your phone or tablet.
I hope Shein collapses!

Made an order, paid and then was asked many times for verification. So, attached payment screenshot from Bank also many times, but continued receive verification emails and massages. Finally canceled the order, now waiting for the refund.

Absolutely nightmare experience! Order not received. Waited nearly one month, still waiting. Customer service non existant! Do not trust this retailer. Stay away. They take your money and do not send items!! Stress

I would give them zero stars if I could. I have experienced problems like others. I have returned items over £100. I have sent them proof they have been returned/ delivered. I have sent the receipt & proof of delivery. They will not refund me and ask for the weight. They give you a code for an inpost locker so there is no proof of weight. I will never order from the again. AVOID.

sent to orders of exactly the same garment only ordered 1 charged for 2. trying to return them both as they are way too big but it seems impossible.been trying for 2 days now don't know where to turn to. Customer service is non existent what do I do know?????

I ordered a 12 piece essential oils set but the package only contained six pieces. Their customer service consists of a repeated set of forms that go nowhere except back to the beginning over and over. Their prices change once you have ordered something and unlike Temu and Amazon they charge postage which makes buying from them unprofitable, especially when you risk not getting your order or the wrong order.

Will never use again. Was charged for packages that weren't delivered to the correct address. Photograph shows a locked door but Evri said they got a signature.

I order 4 items from SHEIN UK about 10 days ago.1 item didn't arrive, and one which was a Nuxe Very Rose 3 in 1 micellar water arrived empty because the bottle had completely leaked soaking everything else in the package including a jacket. The missing item arrived 5 days later. It was been impossible to contact Customer Service on any level. As this was my first SHEIN order to say I'm upset with their entire service is an understatement.

I would give zero stars if I could this company is arguing with me the delivery driver dropped my parcel on the doorstep. I have ring doorbell footage pictures all the evidence they will not refund because they are saying it was signed for how can it be signed for when the evidence clearly see he dropped it on the doorstep and it went missing purely because we live on a busy main road with no front garden or no porch and he clicked it was a safe place what a clown 🤡

I ordered two pairs of men’s jogger trousers .only one turned up .iv sent email to eBay can’t get anywhere also with customer service