Goldcar Rental Reviews 

When I booked the car, it was advertised as "Mitsubishi ASX or similar". On picking it up, it is a "Sangyong" - a cheap chinese make with horrible ergonomics.
They also try to upsell me to a 'more comfortable' car (a Kia, which I'm not sure is that much better than a Sangyong) and get slightly annoyed when I don't want to pay extra for insurance (despite proving that I'd already paid for excess insurance through rentalcover.com). They also take a 4-figure deposit hold on my credit card and claim the insurance is only "third party" to try to scare me into buying their extra insurance, which I'm sure is a lie.

I looked after the car perfectly, but a few days after returning it I get an email claiming there is damage to the right mirror housing. Goldcar are trying to fleece me of 40 euros for that with an admin fee of 50 euros - total of 90 euros.

Basically a protection racket - avoid

This was a terrible experience including:
- a waiting system to pick up our pre-booked car that meant people picked a ticket up at the desk and were called in an order according to a mystery fast track system. We were bypassed several times
- an extortionate add on insurance charge at the desk
- when we got a puncture after 10 days, instead of being able to get it fixed at locally they insisted on a pickup truck taking me and the car all the way back to Malaga airport to swap the car - a trip of 1.5 hours each way
- at the airport I was given no choice of car but was given a diesel replacement
- when I got home I saw an unexpected £75 on my credit card from Goldcar. I called customer services to query this and was not treated with understanding, I was told to email them. This I did and I received a reply stating: "for the diesel car we have charged 35€, plus 5,25€ of Office Premium and 50€ of the missing fuel of the first vehicle".
They also said in their email: "Remember that for picking up a diesel vehicle, there is a surcharge for this type of fuel, as it is offset by the additional benefits such as lower fuel consumption, lower price of diesel and usually with a more powerful engine." This is quite astonishing and I am getting nowhere at getting a refund for this diesel car that I did not want.
I suggest to anyone reading this review to steer well clear of this dreadful company!

My Flightnetwork voucher for Goldcar, Airport Las Palmas states that the tank may be partially full upon collection. In my case, there was fuel for 290 km. This was noted but later ignored. When I returned the car I had filled up to 490 km. Despite this, I have been charged 18 euros for fuel and 50 euros in penalty for not having filled up, a total of 68 euros, which could have been saved if there had been an agreement between Goldcar and Flightnetwork.
It is thought-provoking that Goldcar does not fill up before delivery to customers, but later charges a fee for filling up and even penalty charges.

Rented a car with Goldcar . Arrived on the airport from Malaga they told us that the booking was cancelelled because they did not had the car anymore ( fiat 500 cabrio) , but when i was aski,ng for the same car , it was possible , only 4 times more expensive than when i booked it . They are thieves , never rent with them !!

I wish I had read all the reviews first before I rented a car from gold car , we rented ours from the airport in murcia and wish we had not , the first car they gave us wasn’t a suv the one we had ordered , but we went along with it and then we got a puncture , so we called the breakdown people out who made us go to a place were we could get the puncture repaired that was over half hour away and then when we got to the garage they told us that they won’t be replacing the tyre and left us stranded in the middle of nowhere we’re , then we got a taxi from the garage to the airport costing £20 euros and we just got there in time on a New Year’s Eve to get another car and then we were charged £280 euros for the tyre repair and the recovery, before they would give us another car but we then had to drive all the way back to were we were staying in San Pedro and put the petrol in ourselves,
The whole experience from these people and the car hire company is a disgrace and I hope one day they go out of business so they don’t inconvenience any other people

Two months ago, I returned my rental car to Goldcar and was supposed to get my €1200 deposit refunded within the agreed timeframe stated in the contract. While my earlier emails were answered, my last two emails have been completely ignored.

I have sent a total of 10 emails and called them 5 times. Every time I call, I’m told the issue has been “escalated,” but nothing happens. They keep giving me excuses, push me off the phone, and promise follow-ups that never come.

Goldcar says one thing but does the opposite. Even with clear contracts and terms, they are unreliable and make you wonder if you’ll ever see your money again. At this point, I’m considering legal action just to get back what’s mine.

I strongly recommend avoiding Goldcar. Don’t make the same mistake—choose a trustworthy agency that actually delivers on its promises. This company is an absolute disaster to deal with!

Took £50 off me for full tank fee even though I filled tank fully before returning
Don't use!

Discover Cars and Goldcar are the worst thieves I've ever met in my life! For 5 litres of petrol missing from the tank, they took €85 from me! I've never had that kind of problem with any car hire company in the world! Absolutely avoid them. They'll always find a reason to take your money!

we were overcharged.

told we would be refunded but this never happened.
have given up trying.
please avoid.

Rented a car via Goldcar. The car was a little old and with many scratches- but worts was the batteri. Resulted I. Problems starting g the car. We called Goldcar customer service and the called for a road assistance. The guy measured the battery, gave electricity and told us to drive 35 km for replacement of the battery at Bosch. When arriving at Bosch, they could not help us! Luckily we did not swift of the engi engine- and drove back again while trying g to contact Goldcar so-called customer service. Talked with several different departments - ending up with “we cannot help you” try to call Goldcar. Seems customer service printed t Goldcars rental paper is a sub company not ble to take any desissions. Hereafter sevell calls to Milan airport - they suggested another rod assistance to come. Tried to explain we have rented a car and need a car. Just to pick up the car do not som e my problem. I am a customer! So far no road ssistance have called. No car to use for my meeting tomorrow and no help from Goldcar. Thank you for NOT trying to help!

DO NOT USE GOLDCAR FARO OR ANYWHERE. Terrible company. Total scammers and you need to take detailed photos of every part of the car. There were so many scratches on it and they claimed there was one on a small part of the wing mirror. They charged €195 and we had to pay as couldn’t produce a photo of that part of the wing mirror. It was clearly an old scratch. Do not use this company under any circumstances.

Booked through booking.com. Booking for 3pm, I was there at 1pm. Booking could not be modified on booking.com. I had to wait until 3 to get served, because I booked through third party. Had I booked through them directly they would have assisted they said. I then waited 2 hr to draw a ticket to wait another hour and a half to get served. I paid my booking but at the counter I was asked to pay an additional twice the amount of which I will get a pittance back, called deposit, to me that is theft. While in the queue I was forewarned by other upset customers. Never never again.

NEVER, NEVER use this company to hire a car!!! We hired the car at Bilbao airport, one and half hours from where we were staying, it broke down twice, the first time we were unable to get first gear, it took 3 hours for the breakdown recovery to arrive! The second time was on the motorway where the gearbox on the vehicle had completely failed and the car just stopped, we had to call emergency services to get us to a safe place and then the car hire company to pick us up. We waited two hours for the taxi to arrive and take us back to Bilbao, one and half hours away to pick up another vehicle, there was no sorry for your inconvenience, just a nonchalant shrug of the shoulders and if to say, things happen! Two days of our 7 day holiday were ruined and to say the least it was very stressful, especially as we don’t speak Spanish or French! Had we not taken fully comprehensive insurance out when we arrived at the car hire office (extra on top of paying in full from the UK before we arrived) plus tourist tax for driving in France) we would have been stranded on a dangerous motorway! We have hired cars all over Europe whilst on holiday for many years and have never had any problems at all. I hope this review helps when you are considering hiring a car in Europe.

Quick service friendly staff
Christian at Palma airport always looks after us impeccably 5 stars!

NEVER use this company! They are completely fraudulent.
I pre-paid for a rental via Expedia. When I showed up to take my car, with my valid Canadian drivers license, the woman at the counter refused to accept it as I only had two weeks left until it was expired (my rental was only for a few days).
She said it wasn’t long enough. They refused to give me a refund and scammed me completely. Expedia should also be held accountable for working with fraudulent companies.

Scammers! Cheaters, and never again. Booked a car through a broker for 21 euros a day which they didn't accept and I had to pay another 50 euros a day to be able to have the car.. all the people at the counter were experiencing the same scam... Cheap scammer company and I talk to a lawyer and actually they can't do much either

SCAMMERS!!!!!!! Do not book with them, everything will be fine until you return the car and they will charge a bunch of random costs and fees associated to wear and tear!!

I would recommend you avoid this car rental company. we rented the from the airpot in Catania. After driving for a day or so it was aparent there was a problem wit a tyre. We discovered two of the tyres were unfit for driving ( the garage we took the car to to have it checked out were amazed they had rented it out in this condition as the insides were shredded and said we must not continue driving as we were lucky we had not had a blow out. ). we paid for two new tyres after speaking to gold car but now they refuse to refund us the money.

Please please please DO NOT hire a car from Gold Car!!! If you’ve already booked a car hire from Gold Car, DO NOT pay any extra at the counter when you collect it - the staff here are involved in scamming tourists. Please read this review and learn from my mistake:

I pre-booked and pre-paid for a car rental and insurance from Gold Car Mallorca for 13 Sept 2024 to 19 Sept 2024. I booked and paid for this via Ryan Air when I bought the flights.

Upon arrival at the Gold Car desk in Mallorca, I presented the printed paperwork and were told that we hadn’t paid for the car rental yet and needed to pay it there.

1. Upon arrival at the Gold Car desk in Mallorca, I presented the printed paperwork.
2. Lisset (the woman serving us - a scammer) asked for a credit card for the deposit, passport, and drivers licence. All of which were handed over.
3. She input the details on the computer and found my booking. She then asked me to sign for the car on a digital screen. There was no contract presented and no verbal explanation of a contract being signed for.
4. Once I signed my name on the screen, she then proceeded to tell me I had an additional €385 to pay. I questioned what this was as I thought I’d already paid for the car with Ryan Air (I couldn’t remember as it was booked so long ago). She told me it was €135 for the fuel deposit (to be refunded once the car was returned) and €236 for the car rental and tax. She explained all of this writing numbers down on a piece of paper (still no contract was presented or explained at this point). She said the amount we paid to Ryan Air was simply a broker fee and had not been received by Gold Car, she said the system was telling her we hadn’t paid and that we had to pay this or we couldn’t rent the car.
5. I proceeded to pay for what we thought were the car rental fee, taxes and the fuel deposit. As we were not going to be given the car until these had been paid.
6. It was at this point paperwork was handed over. The signature I’d given initially was superimposed onto this contract document despite the fact that I had never seen this document. The woman told me to take this document to the car collection and sent me on my way.
7. After walking away I checked my Ryan Air booking and found that I had in fact definitely already paid for the car rental in full. With this information I returned to the front desk to question the money I had just paid again, as I had now paid for the car rental twice. Lisset immediately got aggressive, loud and defensive, saying everything paid to Ryanair wasn’t to Gold Car and that I hadn’t paid anything for the car rental previously, saying all we’d paid to Ryanair was a broker fee to reserve the car and that I should complain to Ryanair if there’s a problem.

It wasn’t until we got home from the holiday and started writing to Ryan Air to get our money back, that we google translated the ‘signed’ paperwork. It showed that we were paying €0 for the car rental, indicating this was already paid for. The actual payments were €149.82 for ‘Super Relax Insurance’, €23.14 for ‘Mega Relax Cover’ and €22.48 ‘Premium Official Office Tax’ (nothing premium about this office might I add - it’s a desk at the airport, from which they’re scamming people).

Lisset completely falsified the story that Gold Car hadn’t received payment for the car rental which is clearly untrue. Lisset illegally mis-sold me insurance, stating that the payment was for the car hire. It seems those at the desk receive commission on insurance sales and are scamming customers to get this by any means necessary.

Luckily Ryan Air were brilliant and helped us get the full amount refunded. Gold Car have been awful and haven’t replied to a single email because they know what their staff are doing (FRAUD) and they’re happy for it to continue as they make so much money from insurance extras.

A word of warning: THE GOLD CAR STAFF MEMBER WAS CALLED EITHER LISSET OR JISSET, IF SHE’S SERVING YOU - ASK TO BE SERVED BY SOMEONE ELSE AND DO NOT PAY THEM A PENNY.

TERRIBLE CUSTOMER EXPERIENCE
Car booked and fully paid for 2 weeks - The air company had to delay the flight until tomorrow because of strikes, so we asked to pick up the car 24h later, without any other change, not even asking any refund for the lost day.

After numerous calls, chats, e-mails with the French & spanish customer services & local branch, all they do is giving standard answers mentioning the contract terms.

Even though at a certain point they write that they are willing to make an exception, they confirm a new date,… the same day! And when we point out that they made a mistake, they start again to answer with the same nonsense standard answers and send back to the local branch, which doesn’t care more and transfers to a line that hangs up…

No flexibility, no solution, the only way not to get stuck at the airport tomorrow was to rent another car somewhere else, thus pay 2 rentals! UNBELIEVABLE!!!