It is essentially a beta product sold to the public, but without being informed that it is. The hardware and software need considerably more research and development before this will be a quality prod... See more
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It took some time to get help. Probably because of the success of the product. The help I received afterwards was clear and helpfull and solved my update problem. I received several reasons why ot... See more
My Lymow experience has been very good. My lawn has never looked better. Support has addressed each question and concern.
A little slow (5 days including a weekend) in replying but very friendly and helpful when we finally made contact.
3.2
Average
123 reviews
Asks customers to review
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Replied to 9% of negative reviews
Typically replies within 1 month
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Exactly the same experience as Kevin
Exactly the same experience as Kevin. Zero communication, non delivery, obfuscation after selling as "in stock in UK, delivery within 3 business days"
Fortunately I paid by paypal so hope I will eventually be refunded.
Finally Lymow responded referencing difficulties in shipping to Northern Ireland. The fact that I live in Dorset confirms my belief that they are hopeless. Avoid.
6 January 2026
Unprompted review
Reply from Lymow
Hi, thank you for taking the time to share this, and we’re sorry for the delay and frustration this has caused.
We understand your disappointment, especially given the delivery expectation shown at the time of purchase. Although the units were stocked in the UK, orders going to Northern Ireland may still involve additional customs clearance requirements before delivery can move forward. In these cases, the carrier may need the recipient to provide documents such as TSS registration details and an XI EORI number in order to complete customs clearance. If those documents are not available, the shipment may be delayed in the customs process and cannot continue to delivery.
These are part of the current clearance requirements for shipments to Northern Ireland. At the same time, we recognize that this should have been communicated more clearly in advance, especially where the standard UK delivery timeline may not apply in the same way. If you would prefer to cancel your order, we respect that decision and will continue to assist with the refund process. Thank you again for your feedback. We take comments like yours seriously and will continue working to improve both our delivery process and customer support experience.
This is not a review of the mower which…customer service terribl
This is not a review of the mower which I believe is a great bit of kit
But the company and their attitude to customer service
I ordered this mower from there website paid for it read the shipping guarantee 1-3 days delivery the order dispatched 14 January
Get a email stating delivery exception this product is being shipped from within the UK to northern ireland still in the UK please contact delivery partners
BJS home delivery who say waiting to sub contract to deliver
After numerous emails to lymow who hide behind a computer with no phone number to contact
I reached the end of my patience and gave them an ultimatum either deliver this on a specified date or refund me
Bearing in mind this mower costs nearly £2000
They said we would be happy to refund you but as it has been shipped I would be deducted a percentage
Now this is how a fly by night company works am refusing this as they have not been able to fulfill their end of the agreement
Would recommend steer clear of this rip off company
13 January 2026
Unprompted review
Reply from Lymow
Hi Kevin, thank you for taking the time to share this. We’re very sorry for the delay and for the frustration this has caused. We take customer experience seriously, and we understand how upsetting it is when an order does not arrive as expected, especially for an order of this value.
Since Northern Ireland remains part of the EU Single Market, shipments from Great Britain are treated as imports for declaration purposes. To comply with the relevant requirements, our carrier (BJS) needed additional information, including TSS registration and an XI EORI number, before the shipment could continue. Without this, the order was delayed in the customs process. We recognize that our experience in handling this process was not sufficient, and that we should have communicated these requirements more clearly in advance. We will continue improving this process and the overall service experience, including collecting the necessary information earlier and aligning delivery expectations more clearly on our website.
We also understand your disappointment with the communication experience, and we’re sorry that we did not provide the level of service you expected. While we do not currently offer phone support, our Live Chat is available 24/7 on our website for real-time assistance.
Thank you again for your feedback. We take comments like yours seriously and will continue working to improve both our delivery process and customer support experience.
very good company
6 December 2025
Unprompted review
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