+ It's cheap + Fast setup - Data speed on network isn't that great compared to my other operator. I frequently have to swap to other SIM when browsing is slow = Customer service is friendly but c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Compared to other networks, it's the slowest and most unreliable, since in some places it simply doesn't work, while my friends who use other SIM cards are able to use their data, while mine doesn't w... See more
Company replied
I live in luz burgao I use lyca from very beginning in Portugal like 4 years ago, I used the boss plan for a long time for internet but somehow now I cannot get anymore, I went to the lyca app it's co... See more
Company replied
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sometimes connections are slow and it…
Sometimes connections are slow and it takes long time to open browsers I hope it will fixed soon thank you
22 July 2026
Reply from Lyca Mobile PT
Hi Bhimraj lama,
We appreciate you sharing your experience with us. We understand your frustration with slow connections and browser loading times. We are actively working to improve our service and hope to resolve these issues soon.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow internet speeds.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The internet is extremelly slow and…
The internet is extremelly slow and today I just renew my plan but I just received messages that my plan is going to expire soon and I need to put more money. Also when we recharge they automatically add our card to recurring payment not giving the option to choose that or not. If you want to cancell you need to stay hours in custumer service and send several e-mails. Not a good service and I don't recommend.
30 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We understand your concerns regarding the slow internet speed, plan renewal notifications, and the recurring payment settings. We apologize for the inconvenience caused.
We would like to review your account and understand what happened with your plan renewal and payment settings. Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We understand your concern regarding unexpected charges and the loss of money this month. We apologize for any inconvenience caused.
Please share your Lyca Mobile number and details of the charges via our private support channel so we can review your account and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Prince,
We're so glad you had a good experience and are certified! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca very good platform but sometimes…
Lyca very good platform but sometimes faces lot of internet problem so almost better rather than
23 July 2026
Reply from Lyca Mobile PT
Hi customer,
We're happy to hear you find our platform very good! We understand your concerns about occasional internet issues and are actively working to improve our service reliability. Thank you for your valuable feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Need more speed
29 July 2026
Reply from Lyca Mobile PT
Dear Pushpa,
We’re sorry to hear that you are experiencing slow data speeds and that our service has not met your expectations.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Good service Luca But network is not…
Good service Luca But network is not good many places
29 July 2026
Reply from Lyca Mobile PT
Hi Mohammad Ubayed Islam,
We are happy to hear you received good service. We are also looking into improving network coverage in various areas.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Worst auto renewal.they try to steal…
Worst auto renewal.they try to steal money and by active 2 pakage same time
29 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your concerns regarding autorenewal and multiple active packages.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the package activation and renewal details and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Not only this but from past experience…
Not only this but from past experience till now I give you not even 1star I give only half star
29 July 2026
Reply from Lyca Mobile PT
Dear Krishna,
We’re sorry to hear that your experience with our service has not met your expectations.
Thank you for sharing your feedback and providing the relevant details. We have noted your concerns, and our team is currently investigating this on priority to review your experience and work towards resolving the issues as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Network issues
The network does not work well in some places and does not work at all and other thing is almost everything is good.
29 July 2026
Reply from Lyca Mobile PT
Hi Suresh gurung,
We appreciate your feedback and are concerned about the network issues you've experienced. We are actively working to improve coverage in all areas.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I have had issues with last 2 contacts…
I have had issues with last 2 contacts with Lyca help. Resulting in my phone number which is connected to tax, doctor, AIMA etc being disconnected because your advisor did not understand me correctly.
I had to buy a new plan with new number and reinstate my old number onto that plan resulting in a day without phone or Internet access and an additional cost which I had not been made aware of. Not happy.
29 July 2026
Reply from Lyca Mobile PT
Dear Anne,
We’re sorry to hear about the difficulties you experienced with your number, support interaction, and the inconvenience caused.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
To much slow
29 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Gursewak Singh,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Farooq Azam,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
No good network 🛜
22 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing issues with the network quality.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow internet speeds.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Gokarna,
We’re sorry to hear that you are experiencing issues with your data network.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very bad service and doesn’t sher…
Very bad service and doesn’t sher hotspot I need to colos Lyca internet
22 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing issues with the service and hotspot functionality.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Really bad network for internet…
Really bad network for internet connection 📶 I can’t watch any think in live. Like football match any streaming. And also not good for calls mostly I call with internet. Like WhatsApp
28 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing poor internet connectivity and difficulties with streaming and online calls.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.