+ It's cheap + Fast setup - Data speed on network isn't that great compared to my other operator. I frequently have to swap to other SIM when browsing is slow = Customer service is friendly but c... See more
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Review summary
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Compared to other networks, it's the slowest and most unreliable, since in some places it simply doesn't work, while my friends who use other SIM cards are able to use their data, while mine doesn't w... See more
Company replied
I live in luz burgao I use lyca from very beginning in Portugal like 4 years ago, I used the boss plan for a long time for internet but somehow now I cannot get anymore, I went to the lyca app it's co... See more
Company replied
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
2K reviews
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Reply from Lyca Mobile PT
Dear customer,
We regret to hear that you are experiencing ongoing internet connection issues. We understand how important a stable and reliable data service is for your daily activities.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing slow internet speeds. We understand how important a reliable data connection is for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
All good 👍 😀😃😄😃
27 July 2026
Reply from Lyca Mobile PT
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
bad network ever in.portugal
27 July 2026
Reply from Lyca Mobile PT
Hi Helal uddin,
We are sorry to hear that you are experiencing poor network service in Portugal. We understand how important a reliable connection is for calls and data usage. Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Beyzanur Semiz,
We regret to hear about your experience with slow connectivity and difficulty checking your remaining data balance. We understand how important it is to have a reliable connection and easy access to your account information.
Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca network is very poor and…
Lyca network is very poor and downloading system very poor .
27 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing poor network performance and slow download speeds. We understand how important a reliable connection is for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
They said 12 month monthly package for…
They said 12 month monthly package for 50 GB 5.60 € but they cut 7.00 €! Absolutely FROUDE FROUDE!! and very much slow service app!
3 August 2026
Reply from Lyca Mobile PT
Customer Customer,
We are sorry to hear about your concerns regarding the plan charge and app performance. We understand your concern about being charged differently from the advertised price and the inconvenience caused by slow service.
Please share your Lyca Mobile number and payment details via our private support channel so we can review the charges and investigate this matter further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
your internet does not work anywhere…
your internet does not work anywhere its so slow and bad even if im under the full sky the connection is bad and everything takes forever to load
2 August 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing poor internet performance and slow loading speeds. We understand how important a reliable and stable data connection is for your daily activities.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It taking very much time to help of…
It taking very much time to help of serve a person
2 August 2026
Reply from Lyca Mobile PT
Customer Customer,
We regret to hear about your experience with our customer service. We understand the importance of receiving timely assistance and appreciate you sharing your feedback.
Please share your Lyca Mobile number and details of your concern via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Jatinder Singh,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Fahad,
We regret to hear that you are experiencing slow internet speeds. We understand how important a reliable data connection is for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi customer,
We're so happy to hear you had such a positive experience with us. We truly appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It's 5g but work like 2g very…
It's 5g but work like 2g very disappointed. Don't buy it ... Also Connecting lost maximum time within hours
23 July 2026
Reply from Lyca Mobile PT
Dear Shumon,
We are sorry to hear that you are experiencing poor network performance and frequent connection drops. We understand how important a stable and reliable connection is for your daily activities.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Rouba Khai Edine,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Network range zero
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing network coverage issues. We understand how important it is to have a reliable connection for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Sushma Jalari,
We regret to hear that you are experiencing poor internet service. We understand how important a reliable data connection is and appreciate you sharing your feedback.
Please share your location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet is very slow speed in my area..
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing slow internet speeds in your area. We understand how important a reliable data connection is for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very bad costumer service for when you…
Very bad costumer service for when you are traveling outside of Portugal. The roaming internet didn’t work even if I had auto renewal plan of 7€ per monthly. The Chatbot is horrible. I sent email to support and they never replied. I had to buy more data plan on top of already active 50 GB plan which was not being used at all.
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We are to hear about your experience with roaming services, customer support, and data connectivity while travelling. We understand how inconvenient it can be when your roaming data does not work despite having an active plan and when you are unable to get timely assistance.
Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate your account, check the roaming service, and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Double charged, no resolution. Daily Cap.
The website said the transaction didn't work but I was double charged and haven't heard back from customer service about that. There's also a daily limit that's not really mentioned anywhere and it's really tough to use past that (and easy to hit when travelling). There's no way I could find to see my usage for the day. There were areas where service did't work. Overall it was a pretty frustrating experience.
24 July 2026
Reply from Lyca Mobile PT
Hi Dan Brener,
We regret to hear about the issues you experienced with the transaction, usage limits, and network coverage. We understand how inconvenient it can be to face unexpected charges and difficulties while using the service, especially when travelling.
Please share your Lyca Mobile number, payment details, and any relevant screenshots via our private support channel so we can investigate the concerns and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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