Compared to other networks, it's the slowest and most unreliable, since in some places it simply doesn't work, while my friends who use other SIM cards are able to use their data, while mine doesn't w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
You network is to much slow sometime the network off automaticaly while other network sim carda are to much fast
Company replied
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
2K reviews
Asks customers to review
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Network range zero
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing network coverage issues. We understand how important it is to have a reliable connection for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Sushma Jalari,
We regret to hear that you are experiencing poor internet service. We understand how important a reliable data connection is and appreciate you sharing your feedback.
Please share your location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet is very slow speed in my area..
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing slow internet speeds in your area. We understand how important a reliable data connection is for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very bad costumer service for when you…
Very bad costumer service for when you are traveling outside of Portugal. The roaming internet didn’t work even if I had auto renewal plan of 7€ per monthly. The Chatbot is horrible. I sent email to support and they never replied. I had to buy more data plan on top of already active 50 GB plan which was not being used at all.
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We are to hear about your experience with roaming services, customer support, and data connectivity while travelling. We understand how inconvenient it can be when your roaming data does not work despite having an active plan and when you are unable to get timely assistance.
Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate your account, check the roaming service, and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Double charged, no resolution. Daily Cap.
The website said the transaction didn't work but I was double charged and haven't heard back from customer service about that. There's also a daily limit that's not really mentioned anywhere and it's really tough to use past that (and easy to hit when travelling). There's no way I could find to see my usage for the day. There were areas where service did't work. Overall it was a pretty frustrating experience.
24 July 2026
Reply from Lyca Mobile PT
Hi Dan Brener,
We regret to hear about the issues you experienced with the transaction, usage limits, and network coverage. We understand how inconvenient it can be to face unexpected charges and difficulties while using the service, especially when travelling.
Please share your Lyca Mobile number, payment details, and any relevant screenshots via our private support channel so we can investigate the concerns and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Not good service
25 July 2026
Reply from Lyca Mobile PT
Dear Nezam Uddin,
We are sorry to know that your experience with our service did not meet your expectations. We appreciate your feedback and would like the opportunity to understand your concerns better.
Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Habibur,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
customer,
We regret to hear that you are experiencing poor internet service with Lyca Mobile. We understand how important a reliable data connection is and appreciate you sharing your feedback.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The network is terrible
The network is terrible, especially for local calls. There's a lot of noise during the call itself, it's awful. The internet connection is extremely unstable and slow.
1 August 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing poor call quality, network instability, and slow internet speeds. We understand how important it is to have a reliable connection for calls and data services.
Please share your Lyca Mobile number and the location where you are facing these issues via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I charge 15€ in my wife phone and…
I charge 15€ in my wife phone and nothing yet, this was 2 days ago
1 August 2026
Reply from Lyca Mobile PT
Dear Filipe da Costa,
We regret to hear that the €15 recharge has not been credited to your wife's Lyca Mobile number even after two days. We understand how important it is to have your service available.
Please share the Lyca Mobile number and a screenshot of the payment confirmation via our private support channel so we can investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The price is good but the data is slow…
The price is good but the data is slow and doesnt work well
25 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We appreciate your positive feedback regarding our pricing. However, we regret to hear that you are experiencing slow data speeds and connectivity issues. We understand how important a reliable internet connection is for your daily needs.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
internet is not working sometimes it’s…
internet is not working sometimes it’s no signal
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you are experiencing intermittent internet service and signal issues. We understand how frustrating this can be. Please provide the Lyca Mobile number and location to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Rajib,
We're happy to hear that our service, quick response, and trustworthiness met your expectations. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My SIM hasn't had any network for three…
My SIM hasn't had any network for three days; even though I recharge it on time every month, it still doesn't work properly.
30 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that your SIM has not been connecting to the network for the past few days despite your regular recharges. We understand how important it is to have a reliable service.
Please share your Lyca Mobile number and the location where you are experiencing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing network issues. We understand the importance of having a reliable connection.
Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
I'm truly sorry to hear that you're experiencing slow internet speeds. I understand how frustrating it can be when your connection isn't performing as it should.Please share your Lyca Mobile number and the location where you are facing this issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
G-pay not work at all.
G-pay not work at all.
Revolut almost not work.
Pay with credit not work....
25 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We regret to hear that you are experiencing issues with your payment methods, including Google Pay, Revolut, and credit balance payments. We understand how inconvenient it can be when you are unable to complete a payment successfully.
Please share your Lyca Mobile number, payment details, and any error message or screenshot via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good communication and connection data
1 August 2026
Reply from Lyca Mobile PT
Hi customer,
We're so glad to hear you're pleased with our communication and connection data! Thank you for your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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