I used lyca mobile very good net work such a good experience
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Good lyca sim
Company replied
Lycamobile has the best data or voice plans. Your airtimedoes not expire like some providers do. No validity period. Use your airtime until you finish it. I recommend Lycalmobile to everyone.
Company replied
There’s no need to keep asking people for their email address - what does that have to do with anything when I’m recharging my phone? It’s so monotonous.
Company replied
Company details
Written by the company
Lycamobile oferuje darmową kartę SIM Prepaid na tanie międzynarodowe i krajowe rozmowy oraz pakiety internetowe. Zamów online kartę SIM z usługą przedpłaconą lub doładowanie już dziś!
Contact info
Poland
- lycamobile.pl
3.3
Average
526 reviews
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Purchased sim card in Poland to use it…
Purchased sim card in Poland to use it while on holiday. When I returned to UK sim card did not work.I contacted customer services and I was given some help that work only for a day.Because I could not use it while I was not in Poland my sim card was deactivated. I contacted customer services at least 10 times and no response. It is now nearly a year since I contacted them and it looks like they will just keep my money and I can throw the sim card in the bin.I requested refund or a transfer to my UK sim card but no response. I had no choice but to warn other customers to avoid this network.
After my review on Trustpilot Lycamobile contacted me requesting some info so they can help.I provided all necessary info and as before no reply, silence.
16 July 2025
Unprompted review
Reply from Lyca Mobile PL
Hi Anastasia,
We’re sorry to hear about your experience and understand your frustration regarding the SIM deactivation and lack of response.
We would like to review your case and assist you with your refund or transfer request.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Misleading information and unusable…
Misleading information and unusable…
Misleading information and unusable service.
I was told number porting would take 2–3 days, so I bought a package. The number was ported within a few hours and the package became useless. Money lost.
International calls do not work, IVR systems do not recognize keypad input, and I cannot even reach Lycamobile’s own customer service hotline. The same calls work perfectly on a T-Mobile SIM.
Unreliable service and a complete waste of time. I do not recommend Lycamobile.
5 February 2026
Unprompted review
Reply from Lyca Mobile PL
Hi Juliusz,
We’re sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We take concerns regarding porting, billing, and call connectivity seriously and would like to investigate this matter further. As this is a public platform, we’re unable to review account-specific details here.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Not recommended
I am paying for services that are either not delivered at all or not delivered in full.
In the first case, I topped up my account with 10 EUR, but the credit was never added to my account.
In the second case, I bought a SIM card and topped up the account, but despite correct phone settings, I was unable to receive incoming calls. Technical support failed to resolve the issue.
Additionally, in a third case, money was deducted without my authorization, beyond what I agreed to at the time of purchase.
Based on these experiences, I can confidently describe my overall experience with LycaMobile as a scam.
21 January 2026
Unprompted review
Reply from Lyca Mobile PL
Hi Miłosz,
We are really sorry to hear about your experience. We completely understand how inconvenience this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
I recently had a worst experience with…
I recently had a worst experience with the lyca customer care in Poland. I am asking for a simple issue I am not receiving OTP from Profee . I got reply that it's a premium service that they don't provide. Even OTP from banks also they don't provide it seems. Both the representative were in rush and hard tone to respond . Seriously didn't this after using lyca for more than 8 years in Poland.
11 March 2025
Unprompted review
Reply from Lyca Mobile PL
Dear Shiva,
We're sorry to hear about your recent experience with our support. We strive to provide the best service and would like to investigate this issue further. We've sent you an email. Please reply with your details so we can look into it and work toward a resolution. For any further assistance, feel free to contact us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PL
Hi Rajinder,
We apologize for the inconvenience caused. We have refreshed your network profile—please restart your device and check if the issue persists.
If you continue to experience network problems, kindly provide us with the relevant details via our private channel at trustpilotreview@lycamobile.com, and we will assist you further.
Regards,
Lycamobile Operations
Sim doesn´t work, still taking money from card 2 months later
So I purchased a Lyca mobile sim in Poland to use in Ukraine. I bought lots of credit via card that supposedly worked in Ukraine (2 different types of roaming data as it was not obvious what the difference was) so that I would have enough to use on the bus to Kyiv and find an Uber or Bolt, and make it to my airbnb. When I arrived in Ukraine, it didn´t work. I told this to Lyca mobile and they just keep asking for my name, sim card number, phone number, recent calls, when I last bought credit, how I pay for credit over and over again, and now are asking for my PUK code. I have no idea as the sim card never worked, and I don't keep pieces of plastic lying around. They keep taking payments every month from my card and I have not even used their service. I can't use their app as my Google account is English, not Polish. And there is nothing I can do to stop them it seems, other than cancel my card or close my bank account.
29 January 2025
Unprompted review
Reply from Lyca Mobile PL
Hi Anthony,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. After checking your order details, we can confirm that your refund is currently being processed. Regarding your issue with using the service in roaming, we would like to assist you in resolving this. Please confirm if you'd like us to proceed with troubleshooting and support.
Feel free to reach out to us at trustpilotreview@lycamobile.com with any additional details, and we’ll work with you to find a solution.
Regards,
Lycamobile Operations
Great service
Konrad was very patient and polite. He knew the steps required to help me solve my problem. It was a wonderful experience... Unlike most other customer service chats.
11 December 2024
Unprompted review
Reply from Lyca Mobile PL
Dear Tina,
We're so glad to hear you had a positive experience with Konrad. It's wonderful to know he was able to help you resolve your issue. We strive to provide excellent customer service, and we're happy to hear that Konrad exemplified that commitment.
Regards,
Lycamobile operations
Terrible Customer Service Despite 8…
Terrible Customer Service Despite 8 Years of Loyalty
I’ve been a loyal Lyca Mobile customer for the last 8 years, but my recent experience with their customer service was shocking. I called for help registering my eSIM because every store I went to couldn’t complete the process. When I finally reached a customer service agent, he was completely unhelpful. I even mentioned my long-standing loyalty to the company, hoping for a little extra support, but he just rushed me off the phone.
I asked him to speak with the store staff to guide them through the registration, but he refused, saying he couldn’t wait and had to end the call. His unwillingness to help was clear, and I was left with no solution despite nearly a decade with Lyca Mobile. This was by far the worst service experience I’ve had, and it makes me seriously reconsider staying with them. Terribly disappointing.
8 November 2024
Unprompted review
Reply from Lyca Mobile PL
Hi Ria,
We’re truly sorry to hear about your recent experience and especially regret that this happened after your many years with us. Your loyalty is incredibly important, and we want to ensure you receive the dedicated support you deserve. I apologize that the assistance you requested wasn’t provided and for any frustration this has caused.
To address the e-SIM registration issue, please share your Lycamobile number and an alternate contact email with us at trustpilotreview@lycamobile.com, and we’ll connect you with a team member who can guide you through this process.
Regards,
Lycamobile Operations
THE WORST NETWORK IN THE WORLD
I advise you to avoid this network WITH A WIDE ARCH 4 YEARS OF NO COVERAGE, CONNECTION LOSING A TRAGEDY!! THIEVES I CHARGED THE PHONE BUT I HAD NO FUNDS IN THE ACCOUNT AND NEVER RECEIVED A REFUND I DO NOT RECOMMEND!!
9 October 2023
Unprompted review
Reply from Lyca Mobile PL
Hi Anastazia,
I’m truly sorry to hear about your experience with our service. Your feedback is important, and I want to address your concerns directly.
I understand that you've faced ongoing coverage issues and have not received a refund for the funds that were charged to your account. This is not the experience we aim to provide, and I apologize for the frustration this has caused you.
To help us resolve this matter, could you please provide the following details:
1. Your phone number associated with the account
2. The date of the charge you are referring to
3. Any transaction reference numbers, if available
Once I have this information, I will escalate your case to ensure it is resolved as quickly as possible. We appreciate your patience and understanding as we work to make this right.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
Very bad network in my area.
Very bad network in my area. Fabryczna 21 55-220
12 August 2024
Unprompted review
Reply from Lyca Mobile PL
Hi Mahesh,
I'm sorry to hear that you're experiencing network issues in your area. We understand how important reliable service is, and we'd like to help resolve this for you.
Could you please provide us with more details, such as the specific issues you're facing (e.g., call drops, slow internet, etc.) and any other relevant information? This will help us investigate the problem more effectively and work on a solution to improve your experience.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Data do not work
I have available 27GB of 30Gb data but my internet is not working. I contact the customer service but the number is not working too. I chatted with the live agent and they sent me the same question and message for 30 minutes. It is a joke company!!!!!!
I am disappointed with the customer service.
DO NOT RECOMMEND!!!!!!!!!!!
1 March 2024
Unprompted review
Reply from Lyca Mobile PL
Hi Catherine,
We sincerely apologize for the inconvenience you've experienced with our services. We understand how frustrating it can be when you encounter issues with your data connection, especially when you have sufficient data remaining.
We are currently investigating the issue you've raised with our technical team to determine the cause of the problem and resolve it as quickly as possible. We understand the importance of reliable internet access and are committed to ensuring that you receive the service you deserve.
To better assist, kindly provide us with your Lycamobile number and email address via our private channel at trustpilotreview@lycamobile.com. We value your feedback and appreciate your patience and understanding as we work to rectify these issues.
Naveen
Lycamobile Team
Missing and hidden terms for expiration of plans
When you purchase a lycamobile prepaid plan, e.g. "to-all-xs", then on the corresponding web page there is no description of what happens if you don't renew the plan in time, that is clearly visible outright.
This most important information appeared to be hidden behind a spoiler "Terms and Conditions - National plans " in the bottom of the page, and currently it doesn't even mention mobile data. It only mentions phone calls: "Customers must keep the required balance to activate the bundle. Any calls after the bundle allowance, will be charged on the Standard rate."
So the bundle has de-activated unexpectedly, and the following top-ups sufficient to last for more than a month have been burnt in a few days by insane price for a MB of mobile data.
I must note that with some other mobile providers you can purchase a plan, and it doesn't de-activate just because you haven't paid on time.
The plan stays with you for a long time, and every top-up contributes to this plan.
So this whole experience appears to be highly unfair towards clients, and I don't even think it's legal, because Terms and Conditions do not mention mobile internet directly, except for roaming, which was not the case for me.
Update: the reply from LycaMobile has sent me to the same site that I've been quoting, without even referring to specific text. Thank you very much.
Well, I still don't see the exact information I've mentioned was missing.
I still don't think that hiding important information behind spoilers is a fair practice.
And for me it hasn't been obvious that the bundle gets disabled if you haven't paid on time, especially since I'd got used to better practice before.
10 February 2024
Unprompted review
Reply from Lyca Mobile PL
Dear Dmitry,
Thank you for sharing your experience with us, and I apologize for the inconvenience caused. Regarding the bundle details, we would like to inform you that the bundle details are available. Please visit the website: https://www.lycamobile.pl/pl/pakiet/to-all-xl/
For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
I am 100% satisfied with LYCA Mobile's…
I am 100% satisfied with LYCA Mobile's customer care services. Ms. Regina helped me transfer my old number to the new one.
She's a polite and nice lady. She did a great job of clearly outlining all the steps.
Thank you.
24 August 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Akanksha,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Regina. You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Reply from Lyca Mobile PL
Dear Shibu,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Sunitha. You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Helped to set up a new sim card
Helped to set up a new sim card, was patient , explained a lot, helped to log in to lycamobile website, then set up mobile internet. Support name Anish(3206)
31 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Aloyzas,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Anish. You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Very good 🙂and nice price for pockets
23 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Customer,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to concern agent.
Kind regards,
Bhuvana
Lycamobile team
Anish(3206) knows what exactly the…
Anish(3206) knows what exactly the problem is and instruction are given accordingly to solve the issue. It was great to have timely response
12 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Sreenu,
Thank you for your appreciation for our agent and we will keep our service up as always to ensure constant delivery to you by the lycamobile customer service representative and we will convey your kind words to Anish.
Kind regards,
Bhuvana
Lycamobile team
Very good help with my problem ,sim…
Very good help with my problem ,sim damage ,but issue sortet
7 July 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Rafal,
Thank you for your appreciation for our agent and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
My lyca number was not working from…
My lyca number was not working from about last 4 to 5 months, then I chated with the customer care his name vinodhini and he helped me to get my old number back thanks a lot for such a good service..
29 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Anwar,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to Vignesh.
Kind regards,
Bhuvana
Lyamobile team
Very good service and assistance
22 June 2022
Unprompted review
Reply from Lyca Mobile PL
Dear Harikrishnan,
We're delighted to hear that you had an amazing experience at Lycamobile. Our agents on the ground deserve all the credit and we'll pass your message to them.
Regards,
Albert
Lycamobile team
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