Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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The Experience was the Best.
The Agent ID number 30103 Jersven helped me to solve my Problem. He handled the Situation in the Right way. Appreciate his Help.
25 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Steve,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Regards,
Albert
Lycamobile team
Jersven (30103) is very good
Jersven (30103) is very good, providing very clear and quick instructions.
24 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Linda,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Jersven.
Regards,
Albert
Lycamobile team
Jersven was Helpful with cancelling bundles
Helpful with cancelling bundles
22 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Tim,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jersven. Thank you for your support.
Regards,
Albert
Lycamobile team
Very helpful
Yassin was extremely helpful, and efficient, I was very grateful that he was able to sort the issues with my sim card, especially after trying the online help chat service which was not very useful.
16 November 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Gretchen,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reaches our executive.
Naveen
Lycamobile Team
30103 Jersven is so great
30103 Jersven is so great, thanks for his help!
16 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our executive Jersven. Thank you for your support.
Naveen
Lycamobile Team
Jersven, with ID number 30103
The attention I received from Jersven, with ID number 30103 was very helpful, after more than 10 days with no progress in my case he offered me a solution.
13 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Naveen
Lycamobile Team
I had a problem with the internet…
I had a problem with the internet bundle and called customer service.
The service was done extremely well by Iskandar. He was very fast, helpful and at the end the problem was fixed.
11 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Ana Mari,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Iskandar.
Regards,
Albert
Lycamobile team
The customer care person was very…
The customer care person was very helpful
10 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Manu Bhai,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
My experience with the service was…
My experience with the service was great. I got fast service from Jersven (30103) and all my needs were met.
8 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Seline,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jersven.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile CH
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile CH
Dear Nohra,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Regards,
Albert
Lycamobile team
Great customer service!! Spoke with Yassin 31572
Spoke with Yassin 41572, great customer service!!
1 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Mike,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Yassin.
Regards,
Albert
Lycamobile team
Excellent customer service by Iskinder ID 31567
Just got off the phone with Iskinder, ID 31567. I needed help with a bundle that would work in the USA because I am travelling there on business on Saturday Nov 4th 2023. He was extremely patient, professional and helpful. He explained how to top up to get the Hello World Bundle for 39chf and be able to use my Lyca Sim card during my two week stay in Texas. Very thankful to talk to him!
1 November 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Adriana Blanc,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Iskinder.
Regards,
Albert
Lycamobile team
Product not working and no customer service...
I bought a Lycamobile sim card for my holiday in Switzerland. Knowing that I would travel to Italy, I purchased a package that included roaming.
Once I arrived in Italy the roaming stopped working after only a few hours. I could not call customer service (the call actually disconnected) and sent them several emails to which I eventually received a reply that 'they had some technical issues' and would be addressed as soon as possible. Roaming never worked for me. I then requested a refund for the week lost (and to give the company the opportunity to redeem itself)and after several more emails and 'an investigation', the request was denied. Customer service is atrocious and I would not purchase another product from this company.
1 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Regina,
We're sorry to hear that you didn't have the experience we expected. Our customers typically receive exceptional customer support and we are sorry that you feel this was not the case for you.
We understand that you could not use the service on roaming. We will investigate the issue and get back to you. For further assistance, please respond to trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Jersven was very helpful
27 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Jersven. Thank you for your support.
Naveen
Lycamobile Team
He was professional and knowledgeable…
He was professional and knowledgeable for my request
30103 - Jersven
27 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jersven. Thank you for your support.
Naveen
Lycamobile Team
Great help from Jervsen ID 30103
I had two little questions and Jervsen (ID 30103) was soooo helpful, thank you so much again ! As a first experience in lyca, is starting good!
Byeeee
26 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jervsen. Thank you for your support.
Naveen
Lycamobile Team
Well this review is not for lycamobile…
Well this review is not for lycamobile but for a special customer care executive who works sonhard to get a good image of the brand all together. I dropped more than 15 emails but no one replied satisfactorily to my concerns but when I called lycamobile customer care there was one individual in block sim department (I forgot his name) who helped me and a lot. Kudos to him in making lyca brand trust worthy.
25 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on our Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach our executive.
Naveen
Lycamobile Team
This is the worst customer service I’ve…
This is the worst customer service I’ve ever seen. If you need them for anything, you’re in trouble. I have been trying to contact them for the past 11 days. They are not reachable by phone, they do not answer emails and their online chatbox does not work. When it does (which is rare), all they say is “I’m sorry” and they pretend they are solving your problem to get rid of you, but they don’t solve anything. My phone was stolen, so all I need is to transfer my number to a new SIM card. I have been calling them for 11 days in a row and still they have not done it. The assistants are extremely rude. I don’t know what to do anymore. Whatever “nice” reply they give here won’t mean anything because they do not do what they say. It is so frustrating.
UPDATE: After 13 days calling Lycamobile non-stop, my old number has finally been transferred.
10 October 2023
Reply from Lyca Mobile CH
Dear Customer,
We deeply apologize for the inconvenience you've faced, and we truly understand your frustration. I want to assure you that your concerns are taken seriously, and we're committed to resolving them as quickly as possible.
I'm sorry to hear about your phone being stolen, and we understand the urgency of transferring your number to a new SIM card. I acknowledge that our current response time has not met your expectations, and for that, I sincerely apologize.
To expedite the process and ensure that your issue is resolved promptly, please provide us with your Lycamobile number and email address.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter.
Naveen
Lycamobile Team
I have call lycamobile for SIM Swap
Worst network provider i have ever encountered. They took 22 days to swap my existing number to another sim card. My primary number was with lyca and it was switched off for around month. They don’t deserve to be in this business
9 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Ajay Singh,
Thank you so much for your feedback and for taking the time to post this review. Regarding the call waiting time we take on board your valuable feedback as it's our customers who allow us to constantly improve our service. We are glad that you appreciated the service provided. Your feedback will reach John, along with our appreciation.
Regards,
Albert
Lycamobile team
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