Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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Review summary
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I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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I’ve received very clear and prompt…
I’ve received very clear and prompt answers for all my questions regarding services. Even more: the consultant Jers instructed me very clear about each step I need to do while being in US for a year in order to keep my current Swiss Lycamobile number.
1 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jers.
Naveen
Lycamobile Team
Jem 30244 it's good service
1 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Jem. Thank you for your support.
Naveen
Lycamobile Team
Hello,
Hello,
I had a great experience with Lycamobile.
The consultant Jers was great. He answered all my questions and was very happy to assist me. He made sure that my bundles is now going to be cancelled.
1 August 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Caroline,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for taking the time to share your experience. We will ensure that your feedback reach Jers.
Naveen
Lycamobile Team
Jem 30244 25/07/2023
25 July 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Osazeme Jackson,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Jem.
Regards,
Albert
Lycamobile team
Great experience with agent 31523
Great experience with support agent 31523, he solved my issue ang gave me confirmation. Recommended!
22 July 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Simone,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for taking the time to share your experience. We will ensure that your feedback reach the agent.
Naveen
Lycamobile Team
5 stars for Jem (ID 30244)
I had a problem with a non-working SIM card, Jem helped me very quickly, great and professional customer service on his part, thank you!
12 July 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jem.
Naveen
Lycamobile Team
Excellent customer service from Jem (ID…
Excellent customer service from Jem (ID 30244).
I had problems with slow data issues and now its all resolved.
4 July 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for taking the time to share your experience. We will ensure that your feedback reach Jem.
Naveen
Lycamobile Team
Great customzr service expérience with…
Great customzr service expérience with Gers
4 July 2023
Unprompted review
Reply from Lyca Mobile CH
Hi George,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Gers.
Naveen
Lycamobile Team
Thank you Jem
I had issues with low speed data internet. Jem (ID 30244) was very helpful, clear and efficient and found a solution. Thank you!
4 July 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jem. Thank you for your support.
Naveen
Lycamobile Team
Jersven
Jersven - 30103
Really nice person! Thank you for your help! Amazing job!
29 June 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jersven. Thank you for your support.
Naveen
Lycamobile Team
Reply from Lyca Mobile CH
Hi Bogdan,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jers.
Naveen
Lycamobile Team
Thank you, Jers!
Hello,
I had a great experience with Lycamobile.
The consultant Jers was great. He answered all my questions and was very happy to assist me. He made sure that my data works before we finished our call.
So far my favorite Lyca consultant ;)
28 June 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Daria,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jers.
Naveen
Lycamobile Team
Reply from Lyca Mobile CH
Hi Ahmed,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Jem. Thank you for your support.
Naveen
Lycamobile Team
Helpful
Helpful, knows what my question was about and what to do to help me.
27 June 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Thomas,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach the agent.
Naveen
Lycamobile Team
It is very good
It was quick and easy get the details from 30103 (Jesrven)
23 June 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Niranjan,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jesrven. Thank you for your support.
Naveen
Lycamobile Team
Jers been so nice helping me to…
Jers been so nice helping me to activate my bundle
23 June 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Victor,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Jers. Thank you for your support.
Naveen
Lycamobile Team
Jem helped me solve my internet…
Jem helped me solve my internet problem, his id is 30244
20 June 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Ying,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jem.
Naveen
Lycamobile Team
Very helpful for my request
Very helpful for my request, thank you Jers!
The reason for the 4 and not 5 start is the impossible menu you have to click through before you can finally talk to a person.
19 June 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jers.
Naveen
Lycamobile Team
I had a great experience with the…lyca Mobile
I had a great experience with the lyca customer care especially Mr. Jers. He was very helpful and patient with me and solved all my problems.
19 June 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Garima,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for taking the time to share your experience. We will ensure that your feedback reach Jers.
Naveen
Lycamobile Team
Very good service with transferring my…
Very good service with transferring my old number to the new sim card. Thanks Jers for the help!
16 June 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jers.
Regards,
Albert
Lycamobile team
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