Olympe Casino Reviews 

69
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fabulous fragrance, excellent customer service. Fiona answered my queries and concerns very efficiently. The diffuser and glass candle containers look classy. I bought these as a gift and cant wai... See more

Rated 5 out of 5 stars

FINALLY, a lavender candle that actually fills the room with its beautiful scent when burned! Candles can be a little hit & miss; they may smell amazing at first, but once lit, you sometimes don’t sm... See more

Rated 5 out of 5 stars

It's all about the little things and how glamorous is a monthly candle subscription!? I love them; the website is ridiculously easy to use and I get a childish excitement at picking out the next 'flav... See more

Rated 5 out of 5 stars

Smells insane! I have Shanghai Blossom snd it’s the perfect fusion of floral meets fruity, with a slight musky undernote. Looks so chic in my home and fits perfectly with my decor. Super impres... See more

Company details

Written by the company

Olympe Casino est une plateforme de casino en ligne destinée aux joueurs en France qui recherchent une expérience moderne, simple et divertissante. Le site propose une sélection variée de jeux de casino, notamment des machines à sous en ligne, des jeux de table, la roulette, le blackjack, ainsi que des jeux de casino live avec croupiers en direct. Grâce à une interface claire, une navigation fluide et un accès mobile pratique, Olympe Casino permet aux utilisateurs de profiter facilement de leurs jeux préférés depuis ordinateur, tablette ou smartphone. La plateforme met l’accent sur les bonus casino, les promotions régulières, les méthodes de paiement pratiques et une expérience de jeu agréable pour les joueurs francophones. Pour ceux qui recherchent un casino en ligne France, des machines à sous, du live casino, des bonus casino et des jeux populaires comme la roulette ou le blackjack, Olympe Casino offre une solution claire, moderne et facile à utiliser.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(69)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Level Customer Service

I’m a recent subscriber and the customer service has been brilliant.
My second candle got damaged by Royal Mail in transit and they got it sorted for me so quickly.

The candles also look and smell very high quality.

18 April 2021
Unprompted review
Olympe Casino logo

Reply from Olympe Casino

Hi Fraser, that is so kind of you to say. Thank you so much we really do appreciate it.

Rated 5 out of 5 stars

I love the smells

I love the smells - I get a different candle each month and so far they have all been beautiful
The packaging is gorgeous too
LOVE

4 March 2021
Olympe Casino logo

Reply from Olympe Casino

Hi Karyn, thank you so much for your lovely feedback! I know you are coming up to your sixth month with us. Being our very first customer as a celebration your next candle will be on us! We hope you continue to enjoy them and they bring you as much happiness as they do us!

Rated 5 out of 5 stars

Luxe candle

Lovely fragrance buns well

8 February 2021
Olympe Casino logo

Reply from Olympe Casino

We are so happy you enjoyed your candle. Thank you for your feedback.

Rated 5 out of 5 stars

Amazing!

The candles are honestly amazing quality and smell sooooo good. The packaging is just so Aesthetically pleasing and looks so good. The subscription option is also such a good idea, a new candle every month!

5 February 2021
Unprompted review
Olympe Casino logo

Reply from Olympe Casino

Thank you so much for your feedback Kelly. We really appreciate it.

Rated 5 out of 5 stars

Chelsea

Great service and even better candle. In a semi openplan house the scent filled the downstairs. Certainly beyond my expectations. Thanks!

2 February 2021
Unprompted review
Olympe Casino logo

Reply from Olympe Casino

So pleased to hear this Chelsea, we are delighted to exceed your expectations. Thank you very much for the feedback.

Rated 5 out of 5 stars

Amazing amazing amazing

I came across this lovely company. And the customer service is brilliant, very responsive. Now for the candles..... Things of beauty, the look , the smell and the longevity just amaze me. I now look forward to working. My routine is light a candle in the background and get on with work. The fragrance is relaxing and it the work space smells lovely. The subscription is good value. Luv it.

26 January 2021
Unprompted review
Olympe Casino logo

Reply from Olympe Casino

Thank you so much for your lovely feedback. We are so happy that you love our candles and the service.

Rated 1 out of 5 stars

Submitted complaint

Submitted complaint. No response. Zero customer service.

22 January 2021
Olympe Casino logo

Reply from Olympe Casino


Hi Dominic

I hope yourself and family are well in these difficult times.

We are terribly sorry to hear you have not had a response. We do aim to reply to all communications but it would appear that your email has been missed which we are very sorry for.

In response to your email, our Luxx subscription is completely flexible and allows you to choose a different fragrance each month which is detailed in the welcome email you receive after signing up. The reason behind you receiving the same fragrance on your second month is due to it not being changed on your account.

Head to ‘manage subscription’ after logging in, here you can change your fragrance.

I hope this helps you and again I am very sorry that we missed your email.

If you need any further assistance don’t hesitate to contact me at lauren@luxxcandles.com

Thank you.
Lauren

Rated 1 out of 5 stars

I placed an order for a subscription…It was my bank that paid my refund NOT Luxxcandles

I placed an order for a subscription one day and my money was excepted and next day my order was cancelled by their fraud team and money refunded, I waited 10 days for the refund to show in my bank with no success and when contacted was told the refund had been activated at their end and to contact my bank,well I have and my money is now refunded to my MasterCard and they are being contacted by the bank.

16 January 2021
Olympe Casino logo

Reply from Olympe Casino

Hi June

Thank you for your feedback.

After looking at your account I can see your first order was cancelled by yourself and the second placed a day after was then suspected as fraud. I am very pleased that the team advised you to contact your bank and that this has been resolved for you.

Thank you.

Rated 1 out of 5 stars

It was my bank that got me the refund NOT Luxxcandles

I placed an order for a subscription one day and my money was excepted and next day my order was cancelled by their fraud team and money refunded, I waited 10 days for the refund to show in my bank with no success and when contacted was told the refund had been activated at their end and to contact my bank,well I have and my money is now refunded to my MasterCard and they are being contacted by the bank.

16 January 2021
Olympe Casino logo

Reply from Olympe Casino

Hi Antoine

Thank you for your feedback.

After looking at your account I can see your first order was cancelled by yourself and the second placed a day after was then suspected as fraud. I am very pleased that the team advised you to contact your bank and that this has been resolved for you.

Thank you.

Rated 5 out of 5 stars

I was a new customer and recieved my…

I was a new customer and recieved my first order which had a faulty wick. The company identified there was a fault in production with the batch and are notified me to say I'd be receiving a new one.

Really impressed how proactive they are, to ensure Hugh quality of the product and customer service.

11 January 2021
Olympe Casino logo

Reply from Olympe Casino

Thank you very much Hywel. Your feedback is really appreciate.

Rated 2 out of 5 stars

Underwhelming

I was extremely excited to receive my candle however it was completely underwhelming. It is barely aromatic and hardly any of the wax melted on the first burn ( I should add that I let it burn for just under 4 hours which is the max duration recommended and I know how to properly use and maintain a candle). I am somewhat candle obsessed so was really excited to find that candle subscriptions existed however, in my opinion, investing in these candles just isn’t worth the money. I’m hoping I just had a bad batch because I really dislike bashing small businesses! Hopefully they can improve in the future.

11 January 2021
Rated 5 out of 5 stars

Great Overall Experience

Candles smell amazing, and the staff were so helpful when deciding which candle to get for my partner, and I got a great choice. The Bergamot and Grapefruit candle smelt amazing and burned for days, well worth the money. Would recommend.

15 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look