Excellent from start to finish. Great comms, prompt delivery, well packaged, and chairs appear to be well designed and of good quality, although I suppose it’s probably too early to tell, but hopeful... See more
Company replied
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Review summary
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Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more
Company replied
We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more
Company replied
Lovely and very practical dining set. Upon installation, we had 1 chair that was partly broken and some cushions with stains, but Luxus Home and Garden easily and quickly replaced them within a shor... See more
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Company details
Written by the company
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Written by the company
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Our Biggest Ever Sale!
4.6
Excellent
813 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
My teak chairs are beautiful. Solid and elegant.
The process from ordering to delivery went smoothly.
Would recommend!
16 December 2025
Reply from Luxus Home and Garden UK
Hi Carol,
Thank you for taking the time to share your feedback with us. We're thrilled to know you had a great experience and that you're happy with your purchase.
Providing excellent service and ensuring our customers are satisfied is always our top priority, so your kind words truly mean a lot to us.
If there's ever anything you need, please do not hesitate to reach out. We're always happy to help!
Kind Regards,
Luxus Customer Care Team
Unfortunately cannot recommend Australian Branch
I understand that the company is new to Australia. I cannot comment on the UK company but unfortunately cannot recommend purchasing from the Australian branch. We excitedly invested a huge amount of money in a new table & chairs in September. There was no communication at all after the order was placed. I thought we had been scammed. Finally, the order arrived in the end of October. However, it was the wrong table (square when meant to be oval) and a chair was visibly broken. Despite multiple emails, we have not received any response from the company. It has been a really dissapointing experience for such a large investment. We have already noticed the wood deteriorating and quality issues, such as large cracks forming in other chairs. We are down to only 8 chairs out of 10. We are devastated to have wasted so much money. With a lack of response from the company, we have been left with no choice than to leave negative reviews to ensure others are not duped by the glowing reviews of the UK branch (like we were).
22 October 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Tonyka,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand how frustrating this must be for you.
We’ve carefully checked our system, but we can’t find any details of your order. This leads us to believe that your feedback may have been intended for an Australian branch, which we are unable to assist with as we operate specifically within the UK and we are a separate company.
To ensure your concern is addressed as quickly as possible, we have contacted the branch on your behalf and we would recommend working with their customer service team moving forward, they will reach out to you shortly to investigate and assist you further for a resolution.
We truly value accurate feedback, as it helps our customers make an informed decision and allows us to improve where needed. We understand this review was not meant for us from the comments raised but please don’t hesitate to reach out if you need anything further.
*Update*
We were thrilled to hear from our Australia branch that your issue has been resolved and your replacement furniture has been successfully delivered. We appreciate that this review wasn't intended for us, but if you require any further assistance, please don't hesitate to reach out to your local branch in Australia. Wishing you all the best for the future!
Kind Regards
Luxus Customer Care Team
Good product, good price, mostly good service
Our teak outdoor dining set was delivered and assembled as scheduled and we're very happy with the product. The collection and disposal of our old set was less smooth. The delivery van was too full to take away our old set, so a follow-up collection was scheduled. That team took away most of the old set, but left behind a few items that had been placed separately by the original installation team. They were in clear view for the collection team, but hidden from my view inside the house and I only discovered them later in the day.
26 November 2025
Reply from Luxus Home and Garden UK
Hi Dan,
Thank you for taking the time to leave us a review. It was lovely speaking with you earlier and thank you for taking the time to discuss this further.
We understand that our dispatch partners arranged another trip to collect your furniture and we do apologise for issues caused on their behalf. We did offer if a further trip would be suitable free of charge to pick up the remaining pieces but we appreciate you did not want to proceed further with this. Our dispatch partners will be in touch to offer their apologies regarding this and we have passed on your valuable feedback internally to our team for review & our dispatch partners have reassured us steps will be taken to avoid issues such as this in the future.
Your feedback is greatly appreciated as this helps us to continually grow on our customer experience. We are absolutely delighted that your overall experience was a positive one, we hope you continue to enjoy your furniture and if there is anything further that you need from us please do not hesitate to reach out we are available by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013.
Kind Regards,
Luxus Customer Care Team
Some problems but solutions found
I ordered a Teak patio dining set as a present from Luxus Home and Garden.
The company offered a great choice. We are pleased with the quality and its looks. I think it is good value for being of solid and durable teak wood.
The ordering process was straight forward. Delivery was given as “within 2 - 3 weeks”. But in the end it took 6 weeks. This brought a lot of stress and uncertainty.
However, their customer support was excellent and every communication with them was answered almost within minutes.
I rate the customer support with 5 stars.
When the furniture was finally delivered there was a small chip off the table. Disappointing. But Luxus Home and Garden offered replacement or a reduction in price. So a solution was immediately offered.
21 November 2025
Reply from Luxus Home and Garden UK
Hi Jutta,
Thank you for taking the time to leave us a review, it’s great to hear from you.
We want to offer our apologies, we understand there were some unforeseen delays to your order and your patience was greatly appreciated during this time when we were in communication with you.
It is fantastic to hear that overall your experience with us was a positive one, we will certainly pass on your kind comments to the team and we hope you enjoy your new furniture! We are delighted that your issue was resolved.
We wish you all the best and thank you once again from all us here at Luxus Home and Garden.
Kind Regards
Luxus Customer Care Team
Stylish furniture
Great product we are really pleased with it , also it was so well packed .
12 November 2025
Reply from Luxus Home and Garden UK
Hi Timothy,
Thank you for taking the time to leave us a review.
It’s fantastic to hear that you are pleased with your experience and time with us.
We are always around if you need anything else, we hope you enjoy your new purchase!
Kind Regards
Luxus Customer Care Team
Excellent company and beautiful table
Luxus wasn't a brand I was aware of but the Oval dining table was the exact size and shape we needed and is solid wood and good value. Communication and delivery was great and we love the table - I think it looks more expensive than it was. All in all, I'd certainly recommend Luxus and will use again.
12 November 2025
Reply from Luxus Home and Garden UK
Hi Thomas,
Thank you for your kind review, it is greatly appreciated and it is lovely to hear from you.
We are delighted to hear that your overall experience was a pleasant one and we are always here in the future if you need anything else.
Please enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Beautiful furniture
Beautiful furniture, good communication with the seller. I highly recommend .
Thank you
11 November 2025
Reply from Luxus Home and Garden UK
Hi Anna,
Thank you for your lovely review.
We are happy to hear that the communication and the quality of the furniture was to your satisfaction, we love to hear comments such as these.
We wish you all the best and please enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Ordered a dining room set
Ordered a dining room set, came a week after ordering service great. The furniture is exactly like the photo & excellent wood. So happy with the furniture, table & chairs look amazing & the chairs are really comfy. Very happy with my purchase.
11 November 2025
Reply from Luxus Home and Garden UK
Hi Fran,
Thank you for your kind words and for your review, this will be shared with the team and we are delighted to hear you are happy with your furniture!
Quality and comfort is extremely important to us and it is fantastic to hear you are pleased with this.
If you need anything else at all you know where we are!
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Lorna,
Thank you for your review, we are happy to hear of your experience.
We will pass on your kind comments to our team and we hope you enjoy your new purchase!
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Mrs Davey,
Thank you for your review, your time is greatly appreciated and it’s lovely to hear from you.
We will pass along your kind comments to our delivery crew and we are delighted to hear you are pleased with your new sideboard.
We hope you have a lovely weekend ahead!
Kind Regards
Luxus Customer Care Team
Great company and great product
Great company and great product. Communication was excellent and very happy with our new purchase.
17 September 2025
Reply from Luxus Home and Garden UK
Hi JR,
Thank you for your review and for your kind words, it is appreciated.
We are delighted to hear that the service and communication were to your satisfaction, we love to hear experiences such as these.
If you need anything else please don’t hesitate to ask and we hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Easy to order they kept in touch…
Easy to order they kept in touch through the delivery process and the 2 fellas that delivered were fast and polite 👍🏻
16 September 2025
Reply from Luxus Home and Garden UK
Hi Mike,
Thank you for your kind comments, it’s great to hear from you.
We will be sure to pass on your words to our team and we are delighted to hear your experience was satisfactory!
Kind Regards
Luxus Customer Care Team
Gorgeous garden dining set
Lovely and very practical dining set.
Upon installation, we had 1 chair that was partly broken and some cushions with stains, but Luxus Home and Garden easily and quickly replaced them within a short time.
Meanwhile, we have treated the teak dining set with the accompanying teak sealer (at extra cost), and it looks amazing.
9 September 2025
Reply from Luxus Home and Garden UK
Hi Eroma,
Thank you for your kind words and for taking the time to leave us a review.
We are delighted to hear that your query was resolved with us and we appreciate your understanding during this time. It is fantastic to hear that you are happy with your furniture.
If you need anything else we are always here to help.
We hope you enjoy your new dining set!
Kind Regards
Luxus Customer Care Team
Beautiful product
Quality products and a quick and efficient delivery, can’t wait for my next get together
20 August 2025
Reply from Luxus Home and Garden UK
Hi Joanna,
We appreciate you taking the time to leave us a review, your time is appreciated and we love to hear feedback such as this.
If you need anything else in the future you know where we are and we also look forward to seeing you again soon!
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Michael,
Thanks for leaving us a review!
We are delighted to hear you are pleased with the quality and service that you have received. Your comments will be passed along to the team and if you need anything else in the future please don’t hesitate to ask.
Kind Regards
Luxus Customer Care Team
Great furniture for a good price and…
Great furniture for a good price and customer service was brilliant.
8 September 2025
Reply from Luxus Home and Garden UK
Hi Glen,
We appreciate you taking the time to leave us a review, your kind comments are extremely valuable to us.
Your experience will be passed on to the team and we hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Great experience with Luxus
Very good experience with Luxus. Prompt delivery and an issue with one of the chairs and a seat cover chewed up by the robot lawnmower, were resolved very quickly. Couldn’t fault the customer experience and the table looks great. Happy to recommend.
5 September 2025
Reply from Luxus Home and Garden UK
Hi Harry,
It’s great to hear from you, thank you for taking the time to leave us a review!
We couldn’t be happier that your experience and the service provided was to your satisfaction, we love to hear comments such as these.
Our team will be made aware of your feedback which is extremely valuable to us.
We hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Excellent company communication about…
Excellent company communication about information re products.
Service feels personalised.
Furniture is lovely and of great quality.
29 August 2025
Reply from Luxus Home and Garden UK
Hi Geraldine,
Thank you for your kind review, it’s lovely to hear from you.
We are delighted to hear of your overall experience with us and customer satisfaction is very important to us, we will be sure to pass along your fantastic comments to our team.
We hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Really fast delivery and easy to…
Really fast delivery and easy to arrange, beautiful furniture thank you
27 August 2025
Reply from Luxus Home and Garden UK
Hi Nicola,
Thank you for your lovely review, we are delighted to hear about your experience.
We hope you continue to enjoy your new furniture! If you need anything else you know where we are.
Kind Regards
Luxus Customer Care Team
Love my new Garden Furniture from…
Love my new Garden Furniture from Luxus. Beautifully finished, delivered very quickly. Quite heavy and robust [which I love], built to last. Looks great in our newly landscaped garden. Thank you.
16 September 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Lisa,
Thank you for your wonderful review and we’re delighted to hear that you love your new furniture!
We will be sure to pass on your comments to the team and don’t forget we are always here if you need anything further.
Kind Regards
Luxus Customer Care Team
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