Luxury Holidays To Ltd Reviews 

129
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Many consumers highlight the exceptionally smooth booking process and praise the friendly staff who consistently go above and beyond. Travelers often mention having wonderful trips with well-organized flights, transfers, and accommodations that meet all personal requirements. Some reviewers were not happy with significant delays in receiving refunds after trips were cancelled due to conflicts. People also reported feeling frustrated by poor communication and unhelpful responses from the support team when trying to resolve problems. Others noted that promised timescales for getting money back were frequently missed, creating a stressful situation.

What people talk about most

Holidays

Customers had ambiguous experiences with holidays, as many loyal reviewers praised smooth booking processes,... See more

Staff

Consumers find staff experiences to be highly mixed, with many reviewers praising specific team members for... See more

Booking process

Clients share ambiguous opinions on booking process, with many reviewers praising the quick, smooth... See more

Service

Customers consistently note ambiguous experiences with service, as people highlight both high satisfaction... See more

Refund

Reviewers highlight ambiguous aspects of refund processes, noting that while some customers eventually... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After booking several family holidays through Nadira at Luxury Holidays we knew that we would be booking our honeymoon through her! She got us an amazing deal to Dubai for 2 weeks. The booking process... See more

Company replied

Rated 5 out of 5 stars

Easily the best price for our Maldives holiday! (Beat other companies by over £230) Spoke to a few different agents, all were very helpful and knowledgeable. Will be using again for sure

Company replied

Rated 5 out of 5 stars

I had a great experience with Luxury Holidays and had one the best holidays with my family. Everything was like clock work when I was in the Maldives, transfers, food, entertainment all great qual... See more

Company replied

Rated 5 out of 5 stars

Excellent service and was really happy with the way my booking was handled. My original holiday to Dubai was affected by the current war going on. But Sol was quick to respond and assisted me in ge... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Tour Operator
  4. Travel Aggregator

Written by the company

Luxury Holidays offers the best hand picked luxury destinations. All our experts have first hand knowledge of all the hotels we sell.


Contact info

3.5

Average

TrustScore 3.5 out of 5

129 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(129)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Luxury Holidays... Luxury Experience!

I have been booking with Luxury Holidays for over 20 years and this shows that I am extremely happy with the service and pricing that they always give. I almost always speak with Sol, who finds me the perfect locations, hotels and deals. I can safely say that we have not had any bad holidays with them. Sol is always at the other end of the phone and always happy to help. He goes over and beyond in selecting the perfect holiday for us, most recently booking the most luxurious break for my milestone birthday. It was one to remember! My wife and I have also recommended Luxury Holidays to many of our friends and family who have also taken advantage of their brilliant service and recommendations to various destinations on more than one occasion. Looking forward to booking more holidays with them!

21 July 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Great Service at a Great Price

Excellent from calling and speaking to Bobby and Pooja - no dithering and delays - quick pricing and once agreed quick to address the paperwork - this was a last minute trip and needed all in place same day. Amazing - this is another booking made this year and never let us down and provided peace of mind. Always available to chat or communicate by email/text. Holiday was superb, so glad we went to Luxury Holidays. One point of call.
Thanks, Bobby and Pooja - next trip is already on the horizon

27 August 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Very good service from Pooja

Lady called Pooja was very kind and helpful and was very hardworking and was very nice to get help from definitely recommend to get service from.

19 August 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Best holiday destination and choice of accommodation. Presidential Suite Sun Syam Olhuveli

First the planning and choice of holiday was really helped by Pooja from Value Added Travel. She was so patient with us and we genuinely couldn’t have had a more suitable resort and accommodation.
We stayed at Sun Syam Olhuveli in the Maldives and can’t recommend it highly enough. The staff were always Friendly, courteous and helpful. The company anticipated our every need, this meant it was the most stressfree holiday we ever had. I would definitely recommend all inclusive, we didn’t need to spend anything the whole holiday and used the cash we had changed for tipping staff at the end. I would recommend taking US dollars not Maldivian Ruhiya.
The marine life and wildlife is exquisite, we could see and swim with sharks, rays and beautiful fish from our room.
The activities and excursions included in our package were well organised and superb. We would go kayaking, paddle boarding most days. Our sunset cruise proved to be exciting as we saw loads of Spinner and Bottle nosed Dolphins.
I would highly recommend this resort and Value Added Travel Agency.

25 July 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Had excellent service from Sufyaan …

Had excellent service from Sufyaan on Saturday he went above and beyond to book a hotel and transfers at last minute
I have been using this company for many years always use sufyaan as I trust and have faith in him and have always had an excellent service and he anyways looks for the best deals
they go above and beyond to fulfil your holiday needs and take all the stress out of it
5 star company ⭐️ ⭐️⭐️⭐️⭐️

3 August 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Pooja

Pooja, was a great help in organising our 2 family trips. She was extremely professional and aided our requirements, I couldn't recommend her more to other families looking to book family holidays.

5 August 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Pooja at Luxury Holidays

Pooja is an excellent agent to deal with and makes the whole process so easy. Will use again. 5 stars

2 August 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Pooja is incredible at Luxury Holidays

My initial contact with Luxury Holidays was a few years ago and there isn't another agent that I would use for my family and girls holidays! Pooja has been exceptional. Always going above and beyond trying to sort things for me when our holidays have changed last minute. Nothing is ever too much trouble and I always feel confident knowing we have the best price and everything is organised exactly how I need it to be especially having children with special needs. I will only ever use these guys!

29 July 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Great Customer Service

Fantastic prices and made me feel worry free on my holiday. From booking to checkout everything ran smoothly and always had swift response and communication with the team whenever i had a question. Would definitely use them again to book future holidays.

1 May 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

The luxury holiday in Dubai…

The luxury holiday in Dubai exceeded all expectations. The combination of opulent accommodations, extravagant dining, and unparalleled service created an unforgettable experience. Dubai's unique blend of luxury, culture, and adventure makes it a must-visit destination for any discerning traveler seeking an extraordinary escape. Thank you to Pooja for providing excellent customer service and also giving us the best holiday offer available. Much appreciated will definitely be coming back to use again.

1 April 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Thank you Aggie for booking my…

Thank you Aggie for booking my honeymoon to Maldives. Everything went smoothly, hope to speak to you soon for my next holiday.

30 March 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Excellent Customer Service

Hi Everyone, I wanted to share my booking experience with Luxury Holidays has been excellent. In particular the customer service we received from Azeem. We felt he listened to us and followed up with any queries we had. We are looking forward to our Dubai trip and all going well will be booking again with Azeem.

11 March 2024
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing holiday thank you Luxury Holidays, a special thanks to Ali whom helped from start to finish answering all our questions promptly.
Will sure to use Luxury Holidays again this year thank you so much .

31 December 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

It was a pleasure experience to booking…

It was a pleasure experience to booking a holidays for my family in Dubai looking forward to book another holidays with guys for Maldives it was a great experience.

22 December 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Brilliant Service!

I recently had the pleasure of booking a trip with Luxury Holidays via Yaseen and the experience exceeded all expectations. From the moment I inquired about their services, the team displayed unparalleled professionalism and attention to detail.

The accommodation at Raffles Dubai was nothing short of extraordinary, showcasing a commitment to providing top-tier luxury experiences.

I will definitely book again with Luxury Holidays and would recommend to anyone seeking a truly extraordinary journey.

20 December 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Thank you for arranging a trip to Dubai…

Thank you for arranging a trip to Dubai for myself and my family. It was a pleasant experience, you guys did excellent job . Looking forward to book another holidays with you guys. 👍

24 December 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Thank you for making our trip Mauritius & Dubai

Thank you for making our trip to Mauritius & Dubai flawless which was a celebration for a special milestone birthday.
From the airline meals to the transfers every thing was taken care of and reminders were sent prior to check out with confirmation for the transfers times, the hotels were well informed and had acknowledged our celebration making us feel special & spoilt, thanks Rehana for taking the time to ensure all the finer details met our expectations, look forward to booking with you again soon.

14 December 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 1 out of 5 stars

Book else where

Book else where, absolute shambles.

It was the first time I’ve used them and I wouldn’t recommend them to anyone after my horrible experience.
This is the first time I’ve given a review, but I need to let other people be aware of how they ruined my family holiday with constant fear and worry.
We booked 5 nights at the Atlantis - Dubai with Imperial Lounge access and 2 nights at the Taj Exotica with Club access for Christmas. This wasn’t a cheap holiday.

We received all the headed paper work from Luxury Holidays with the correct information regarding the number of nights in each hotel and the dates, well don’t take this as done.
To our horror at check-in at the Atlantis, they informed us our travel agent had ONLY BOOKED 2 NIGHTS!
You can imagine our shock.
The next morning after a bad nights sleep thinking about this issue. I emailed them and tried to call the UK office, but they didn’t answer or call me back from the UK.
They did email me back saying someone will contact me.
I did receive a WhatsApp message saying
“Good afternoon Mr Dixon how are you?”
I thought it was a junk message, as they didn’t introduce themselves and how do you think I was doing when I needed to check out tomorrow morning after two nights when I’d paid for five.
A person based in the UAE, I think, did call me in the afternoon saying he’d sorted the missing days with the hotel reservation, but it takes time to come through to reception. He said he’d contact me later when he’d have confirmation the check-in desk would have it. This is a lie, don’t fall for it like I did.
I decided to wait until after tea to check the booking had been changed to five nights, and it hadn’t. It was 8 pm now and my wife and two children needed to check out the next morning. At this point I couldn’t hide it from my children. I went to see the guest services at the Imperial Lounge who called their reservation team. I was informed that they did call the Atlantis reservations and tried to use a discount voucher for our next three nights which hadn’t been approved and would be reviewed tomorrow, the day the hotel are asking us to leave. Another night of worry and no sleep!
This was meant to be a relaxing and special Christmas holiday!
The next morning, the hotel finally confirmed our booking had been changed.

When we did leave our 2 nights + 3 nights (as the Atlantis Hotel see it), I thought I’d better check our air port taxi transfer time from the Taj hotel. The response was 11:30 on the 27th Dec, but our last day was the 28th according to the paper work, and as our original booking.
We had a letter posted to our room later that day with the 27th date, along with our flight number and flight time.
Just when you thought it couldn’t get any worse…
I have the WhatsApp messages and transfer letters saved.
Luxury Holidays haven’t been in touch to apologise, they are quick in the sales and payment process, but can’t competently book a 7 night holiday.

Please use another agent, it’s not worth the little extra you might save in money, as it will cost you much more emotionally.

21 December 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Mr. Dixon,

We appreciate your review and regret that your holiday experience didn't meet your expectations. There was an internal mistake between the hotel and the local ground handlers, which we promptly resolved upon being made aware. Although your email reached us outside office hours at 5 am, we took immediate action with our suppliers once our offices opened. Please also note the out-of-office and emergency numbers provided on your hotel voucher for swift resolutions of any such issues.

We acknowledge the issues during check-in. Your room was correctly booked for 5 nights as confirmed, but an administrative error on the hotels end led to the discrepancy, which we were alerted to through your email. Typically, such matters are resolved directly between the hotel and guests, hence why we wouldn't contact clients once the issue is resolved.

Both the local ground handlers and the hotel have accepted responsibility for the miscommunication regarding room nights and have sincerely apologized. The error with the return transfer was also solely their fault, as the confirmation correctly specified the pickup on the 28th. The matter about the voucher remains within the hotel's domain and was not communicated to us.

We apologize for the inconveniences during your holiday, and assure you this doesn't reflect our usual service standards. As a goodwill gesture, we'd like to offer you a 10% discount on your next booking with us, along with complimentary transfers. Feel free to contact your travel consultant for further details.

Thank you once again for your review, and we eagerly anticipate your future bookings with us.

Kind regards,
Luxury Holidays Customer Services

Rated 5 out of 5 stars

Brilliant Customer Service!

We had an amazing holiday thanks to Luxury Holidays. They took care of every little detail to make our life easier. Every query we had before the trip was immediately answered. Even the guides at the airport were totally unexpected but very welcome! And all this at very reasonable prices.

30 June 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Book with confidence.

V.A.T. Luxury Holidays.
Never fail to deliver. Excellent service start to finish. Professional service and knowledge throughout. Our travel advisor (Azzem) goes the extra mile and beyond to cater for ones needs. He's one of the best we've ever had. Nothing is too much trouble. Extremely dedicated to his job and his clients.
We have used this company several times and without a doubt not the last. Highly recommend 110%...
Administration made simple reading. Everything covered. If any problems, resolved immediately. No fuss.
Looking forward to booking our next vacation with the team at V.A.T Luxury Holidays.
Thank you Azzem for arranging such a wonderful trip for us. 10/10 as always.

10 May 2023
Unprompted review
Luxury Holidays To Ltd logo

Reply from Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

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