Excellent, it is very nice and presentable I like it.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Plenty of emails sent asking for a…
Plenty of emails sent asking for a refund as the item was faulty. Lovely piece of jewellery but the back has worn off in a very short time of wearing, less than 8 weeks. Bought it in April for a birthday present July just gone. I do have photo proof but zero communication.
16 April 2026
Reply from Luxsy Jewels
Hey Tracey,
We’re really sorry to hear about your experience.
Unfortunately, we haven’t been able to locate your order or any previous emails. Could you please resend your email with your order details so we can look into this for you and get it sorted?
Thank you for bringing this to our attention. We look forward to hearing from you.
Reply from Luxsy Jewels
Thank you so much for your lovely review! 😊 We’re delighted to hear that you found the products nice and presentable. We really appreciate your kind words.
Reply from Luxsy Jewels
Hey, you ordered a custom product which takes about 4 weeks to produce. We are within the timeframe and you should receive it soon :)
Thanks
Lovely piece of jewlery
25 September 2026
No customer service or support despite repeated emails
I placed an order for two bracelets on 29 August 2026. The stated maximum delivery time was 9 working days, and as I needed the items for an event on 12 September, I emailed Luxsy on 5 September to ask for an update. I received no reply.
I emailed again on 10 September, explaining that I needed the items by 12 September and that, without an update, I would need to make alternative arrangements.
Evri subsequently notified me on 16 September that the parcel had been delivered, but I could not find it. The delivery photograph showed it had apparently been left outside my front door. I contacted Luxsy on 17 September to report that I had not received the parcel and asked them to investigate. No response.
I followed up again on 24 September, pointing out that a week had passed with no response. I still have not received any reply.
So far, I have contacted Luxsy and received no response whatsoever.
I understand that Evri is responsible for the delivery, but once I reported that the parcel had not been received, I expected Luxsy to investigate and provide some assistance. Instead, I have been completely ignored.
Very disappointing customer service. The issue is not simply the missing parcel, it is the complete lack of communication and failure to deal with a customer’s concern.
28 September 2026
Unprompted review
Paid for next day delievery
Paid for next day delievery, I’ve emailed them twice no one is replying it’s not arrived it’s been 2 weeks.
2 September 2026
Unprompted review
Extremely disengenious and poor…
Extremely disengenious and poor experience. Cherrie, whoever you are. Take a hard look at yourself and hang your head shane. Was advised by this lady my order would be replaced as previois one either hasnt been sent our , or has got lost in the post. Requested tracking info , nothing. Promised a replacement, still nothing
Fed lies by this lqdy called. Can't call this compqny as no number given. A gift i have bought for someone special has been ruined and this company arw only interestes in taking your money. If i coud rate -1 it would be a pleasure
28 August 2026
Unprompted review
The wait was worth it
I finally got my order i think the only order that takes a while to get is the moissinite tenese bracelet becos of the demand so wen u buying it give urself some 2 weeks ,but other than that its an absolute beauty and I had it wrapped as a gift too
21 August 2026
Reply from Luxsy Jewels
Hey Eunice, you ordered a Moissanite made to order product which takes about 7-12 days to complete. This is mentioned when placing the order and via email upon placing the order. We are within the timeframe so far in getting your item to you.
Great bracelet@ a great price.
Great bracelet@ a great price.
A birthday present for my wife-so successful she wants another!
Thank you! Stuart
9 August 2026
Your customer service is terrible
Your customer service is terrible! No communication and no idea where my order is or what is being done!Said fast delivery
4 August 2026
Reply from Luxsy Jewels
Your review doesn't accurately reflect what has happened. Your order was placed only yesterday and was shipped today. As your order is being sent from the UK to the USA, we first had to complete the necessary export and customs paperwork before it could be dispatched.
We have not received any emails or messages from you regarding your order, so we weren't given the opportunity to answer any questions or address any concerns before this review was posted.
We strive to provide excellent customer service and always encourage customers to contact us if they need an update. We hope you'll reconsider your review now that your order has been dispatched.
Big scammer!
Big scammer. Payment taken, no product received, no refund given. Clear scam. Aweful site. Stay away from this website.
13 June 2026
Unprompted review
Reply from Luxsy Jewels
Hello Mark,
We categorically reject your claims. We have conducted a thorough search of our records and cannot find any order, enquiry, email, or other correspondence matching the details provided in this review.
Accusing a legitimate business of being "scammers" without any supporting evidence is a serious allegation and is both false and damaging.
This review is false. Based on the information available to us, this is not a genuine customer review and instead appears to be an attempt to damage our business's reputation.
Paid for next day delivery but the…
Paid for next day delivery but the product never arrived. Avoid this scammer and save your money.
28 June 2026
Unprompted review
Reply from Luxsy Jewels
This review is false. We have thoroughly searched our records and have no record of your name, details, or any correspondence with you. Based on the information available to us, this is not a genuine customer review and instead appears to be an attempt to damage our business's reputation.
Very bad experience!
Very bad experience. Haven't received the product at all. I lost money. Stay away from this company.
7 July 2026
Unprompted review
Reply from Luxsy Jewels
This review is false. We have thoroughly searched our records and have no record of your name, details, or any correspondence with you. Based on the information available to us, this does not appear to be a genuine customer review and instead appears to be an attempt to damage our business's reputation. If you are a genuine customer, please provide your order number so we can investigate your concerns.
Delivery time
Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless
7 July 2026
Reply from Luxsy Jewels
Hey Joe, your shipping fee was refunded immediately. We do advertise custom cufflinks can take between 2-4 weeks to produce. Sorry for any inconvenience.
Great service
Great service, they answered any questions I had and I bought some lovely products.
14 July 2026
Unprompted review
Delivery still not come now birthday has passed by
waiting 14 days for a order, still not come after paying for next day delivery, also emailed then got a reply back saying it will be here in between 7-10 days still no delivery, i’ve emailed again to see what’s happening now no reply.
13 July 2026
Unprompted review
Reply from Luxsy Jewels
Hey Lewis, I’m sorry about this experience. However we did upgrade your order to a Moissanite ring at no extra cost. This saved you £30. You was happy about this. There has been a slight delay but your item will be with you in the coming days as it’s out for delivery. I’m sure you will love the ring.
Don’t bother ordering
No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
28 June 2026
There has been no contact from this…
There has been no contact from this company, I have requested a refund and not heard anything. This needs fixing.
The product is not up to standard.
They have been in touch since but only after leaving this review.
After this the customer service has been a lot better. Still an issue that needs fixing.
24 June 2026
Reply from Luxsy Jewels
Hey Jessica,
Sorry to see you leave us a 1-star review. We have been in communication via email and do feel 1-star is harsh. However we take your feedback on board and will do better.
Thanks.
Did not receive tracking number and…
Did not receive tracking number and when I emailed I got no response.
24 June 2026
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