Never ordering from this company again. Took 2 weeks for my oder to arrive when I was promised a sooner date to arrive. Poor customer service. Didn't get my tracking order days after i tried asking... See more
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Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quic... See more
Company replied
Very prompt shipment and seller reached out to ensure that I was informed as to when the shipment would go out. Product is genuine and sealed. Overall very good experience. I will definitely check wit... See more
Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire... See more
Company replied
4.4
Excellent
60 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 24 hours
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Never ordering from this company again
Never ordering from this company again. Took 2 weeks for my oder to arrive when I was promised a sooner date to arrive. Poor customer service. Didn't get my tracking order days after i tried asking someone for assistance on my order. I was given faster shipping but it took longer. Never again!!!! Also no one answers the phone. Terrible. PLEASE order from another store. Dont spend your money here.
11 May 2026
The experience with the company was…
The experience with the company was outstanding from ordering to shipping products are authentic and I have so verified. Thank you LUX.
8 May 2026
The perfume came opened box and was…
The perfume came opened box and was used.I already sent 3 times request for returning but still no response.I’m so disappointed.Never by again
5 May 2026
Great seller
Great seller, Item was original new in box.
Fast delivery
Would buy from Lux Perfume again
24 April 2026
Very prompt shipment and seller reached…
Very prompt shipment and seller reached out to ensure that I was informed as to when the shipment would go out. Product is genuine and sealed. Overall very good experience. I will definitely check with them next time I buy a fragrance.
30 April 2026
Unprompted review
Delivery was quick!
23 April 2026
Unprompted review
Excellent service
Excellent service. I order online quite a bit and Lux was on it with the shipping. Price is on point too!
8 April 2026
Great customer service who actually…
Great customer service who actually responds to your concerns and solves them!
27 March 2026
Brendan is an amazing!
Brendan is an amazing rep and helped us the whole process! We are very happy!
16 March 2026
Super fast shipping
Super fast shipping! With great customer service and authentic perfumes
12 March 2026
The best customer service!
So impressed with the communication here. They were very understanding of my concerns regarding the scent and worked with me to find a resolution right away. Very professional and polite throughout the whole process. Highly recommend!
19 March 2026
Unprompted review
Cologne men's the seeing of the different items .most of all the ease security of ordering was great
The ease in ordering my product. And the pricing of my order was great
3 February 2026
Just as described
30 January 2026
Came fast and in great condition
26 January 2026
Unprompted review
Fantastic service
My order was processed and shipped speedily and the perfume was authentic and made a fantastic gift.!.
8 January 2026
Unprompted review
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