Luxe Watches Reviews 777

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, knowledge, and professionalism. Many people appreciate the quick response times and the overall quality of the products, often noting that items arrive exactly as described or even better. The buying and servicing experiences are frequently described as smooth, easy, and stress-free. However, some customers reported issues with communication, mentioning that they had to chase the company for updates or that calls were not returned as promised. A few people also had concerns regarding the accuracy of product descriptions or the condition of items upon receipt. Additionally, some reviewers experienced significant difficulties with consignment sales and related communication.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick and efficient service,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals like Charlie and Oliver for... See more

Product

Users describe positive interactions with the product. Many customers praise the quality of the watches,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the excellent condition of the watches,... See more

Based on these reviews

Rated 5 out of 5 stars

Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to c... See more

Rated 5 out of 5 stars

I had previously had my watch serviced just over a year ago with this company I recently contacted Luxe Watches as my Rolex was no longer keeping time or date. Oliver arranged for postage and an as... See more

Rated 5 out of 5 stars

Arif was a pleasure to do business with. I turned up on the off chance and saw a couple of watches I liked and he had no problem with helping me decide and allowing me to try them on with no p... See more

Rated 5 out of 5 stars

Absolutely fantastic communication They really stepped up the game to get me what I wanted at the price I wanted to pay Items arrived the following day double boxed and packed well with tracking th... See more

Rated 5 out of 5 stars

We had some issues at the beginning of the purchase negotiations with my wife's Daytona, however both Jason and Charlie went up and beyond to ensure these were quickly forgotten and gave us a great de... See more

Rated 5 out of 5 stars

Had a new battery fitted. It was very professional from sending a prepaid special delivery envelope and the way to pack the watch until it came back (well packed again). They were easy to contact as... See more

Rated 5 out of 5 stars

Great buying experience and exceptional service offered by Luxe Watches. Previously used Luxe Watches to service my watch (they did a great job done) and now had the pleasure of purchasing a watch fro... See more

Rated 5 out of 5 stars

Amazing service with friendly, honest, and incredibly helpful staff. Charlie went above and beyond helping me choose my first watch and made the whole experience genuinely enjoyable. He was extremely... See more

Rated 5 out of 5 stars

I visited Luxe Watches recently with my friend to collect his new watch. We were both very impressed. Charlie was excellent from start to finish - knowledgable, friendly and genuinely focused on helpi... See more

Rated 5 out of 5 stars

Oliver is very helpful and quick to respond to any queries. He promptly provided a written valuation of my watch which was need for my insurers, and this was accepted by them without any problems.

Rated 5 out of 5 stars

Wouldn’t hesitate to recommend Luxe Watches… All the staff are helpful, knowledgeable and professional. Arif, Charlie and Oliver always keep you updated on any progress and quickly respond to any... See more

Rated 5 out of 5 stars

Went to collect my refurbished 2018 Yachtmaster and whilst there mu husbands watch was a bit loose, so Oliver removed a link there and then. The Yachtmaster came out like brand new - Excellent Service... See more

Rated 5 out of 5 stars

Buying a watch from these guys was an easy decision. I bought a watch in March 25’ and then again in Nov 25’. Attention to detail was always there and their process is super professional. Charlie and... See more

Rated 5 out of 5 stars

Well what can I say. Luxe watches have provided myself and my fiancée with a beautiful James Cameron deep blue Sea-Dweller. From start to finish a stress free purchase and an excellent watch just... See more

Rated 5 out of 5 stars

Amazing service and reliability from Oliver and the wider team. Would recommend for valuations or if you are looking to source a specific watch. They know their stuff. Thank you!

Rated 5 out of 5 stars

Staff were very helpful and happy to answer questions and to send photos of the watch I wanted to purchase. The item was received promptly and was exactly as described. I would definitely recommen... See more

Rated 5 out of 5 stars

I have been going to Luxe for over a year now and always get 10/10 service. They are always able to source my requests with a very quick turnaround. Charlie is always very helpful and his knowledge of... See more

Rated 5 out of 5 stars

Luxe watches have been thoroughly professional with restoring my watch. The whole process has run like a Swiss watch and in particular Oliver has been very easy to work alongside.

Rated 5 out of 5 stars

I had my Rolex valued for insurance purposes by Luxe Watches and I am very impressed with how quickly I received my valuation and how comprehensive it was. Given the above, I will be making furthe... See more

Rated 5 out of 5 stars

Charlie and Arif were great from start to finish and provided all of the information that I asked for to make the process seamless. The watch arrived discretely and promptly, Would highly recommend

Rated 1 out of 5 stars

I would avoid this firm at all costs. I’ve dealt with Luxe Watches both as a buyer and on consignment, and unfortunately my experience has been extremely disappointing. I expected a professiona... See more

Rated 1 out of 5 stars

Anotyer review seems as they like to get taken down!! I do not advise this company. Rude !! I went in buying a watch for 23k I was told in store the watch was immaculate condition and when I ret... See more

Rated 1 out of 5 stars

Avoid They never call back when they say they will. Very unprofessional having to chase them. Plenty other dealers out there.

Rated 5 out of 5 stars

Recently brought a watch from these guys and they were great from initial contact to handover. I was recommended by a friend to get in touch with Charlie as he would be able to source a watch i... See more

Rated 5 out of 5 stars

Rang Charlie on Tuesday enquiring about a two tone sky dweller (that wasn’t on the website) and I had one on my wrist by Friday morning. Great service and easy to deal with, 100% will be using again i... See more

Rated 5 out of 5 stars

I dealt with Oliver he was super efficient with no complaints at all. They serviced my AP and it was returned in a speedy fashion. i am also going to be looking for a Patek after Christmas so maybe... See more

Rated 5 out of 5 stars

Extremely please with the way Oliver dealt with my enquiry. He provided me with a detailed valuation in as little a day. I will definitely recommend their services to family and friends.

Rated 5 out of 5 stars

Fast online watch valuation from Oliver - less than 48 hours from form submission to receiving valuation for insurance purposes. Easy to request - many thanks!

Rated 5 out of 5 stars

Luxe watches were fantastic to deal with I would say they’re the best Watch company I’ve dealt with will be definitely back in the future for another timepiece

Rated 5 out of 5 stars

I bought a sea dweller off Charlie and received amazing service. The watch was exactly as described and I will be definitely be returning for more business in the future !

Rated 5 out of 5 stars

Charlie gave great service and helped me finalise a watch and in the end even found me a better one than I originally seen online. Would highly recommend

Rated 5 out of 5 stars

Just bought a Patek from Arif at Luxe watches. The quality and service was nothing short of 5 star. There was no hard sell at any point. All of the information I needed was at hand and it was provide... See more

Rated 5 out of 5 stars

I had an excellent experience purchasing a Submariner from Charlie. From start to finish, he was incredibly helpful, professional, and knowledgeable. He answered all my questions with confidence and m... See more

Rated 5 out of 5 stars

I found Luxe Watches online for a Rolex watch valuation. Oliver dealt with my query and provided the valuation certificate promptly and efficiently.

Rated 5 out of 5 stars

Top guys looked after me quickly and promptly after watch had some water ingress on holiday. They quickly solved it and got it in for a service with prompt turnover - got a nice polish to Highly r... See more

Rated 5 out of 5 stars

Charlie stayed well beyond the 6 pm closing time in order to facilitate the watch purchase. He couldn't be more patient and helpful.

Rated 5 out of 5 stars

Charlie was recomended to me and was very friendly and professional from start to finish. The team were knowledgeable, helpful and a pleasure to deal with. Everything was very straightforward. A genui... See more

Rated 5 out of 5 stars

I noticed a small typo on the watch valuation that Oliver sent to me. This was resolved very quickly with excellent communication throughout. Would recommend this service.

Rated 5 out of 5 stars

Charlie was personable and engaging it’s not just about selling. Knowledgeable about all watches and will be visiting again.

Rated 5 out of 5 stars

Impeccable service from Charlie and Arif in particular! Down to earth and easy to talk to making dealing with luxe watches a joy.

Rated 5 out of 5 stars

Excellent company with great communications keeping in touch every step of the way. Oliver was a great help. Would not hesitate using this company again. Highly recommended.

Rated 5 out of 5 stars

Excellent service overall. Arif was very good from start to finish, highly recommend their services. See you soon

Rated 5 out of 5 stars

Quick and efficient service. Always on hand to provide updates and answer any questions along the way. Reasonably priced.

Rated 5 out of 5 stars

Excellent company would definitely recommend to anyone who’s looking to purchase a watch. Charlie was a great help and I will definitely be back again.

Rated 5 out of 5 stars

Very responsive team and great part exchange. Responsive team and been very helpful with valuations etc on watches I bought from them

Rated 5 out of 5 stars

I would like to thank Charlie for the smooth transaction and helping me with every step of the purchase including delivery. Very satisfied customer. Definitely recommend and definitely will buy again... See more

Rated 5 out of 5 stars

Super Great Experience, Got a watch valuation for my insurance was super simple process and all approved. Thanks to the team

Rated 5 out of 5 stars

Had an outstanding experience getting my watch appraised for insurance purposes. The process was incredibly straightforward and my request was approved with ease. Kudos to the team!

Rated 5 out of 5 stars

This is second time I had to buy watch from them and received the same exceptional service from each and everyone of them . Thank you so much Arif , Charlie and Luxe team. Happy to come again !

Rated 5 out of 5 stars

Thank you so much for valuing my watch so quickly and for providing a certificate! Would recommend


Company details

  1. Watch Store
  2. Boutique
  3. e-Commerce Service
  4. Jeweler
  5. Jewelry Appraiser
  6. Watch Repair Service

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best service ever!!

The best service ever!!! Thank you Charlie can’t wait to come back again. Wouldn’t shop anywhere else now ❤️❤️❤️❤️

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Superbly professional firm

I had an appointment with Luxe Watches @ 26/03/26, to try on a Rolex Deepsea Challenge, where it was my pleasure to be hosted by Charlie.

We exchanged pleasant chat, and talked all things Rolex, as I already have a couple of their superb pieces of engineering.

Charlie is an experienced watch industry guy, and I couldn’t have asked for better.

Although my journey to see and try on the DC ultimately didn’t result in a purchase, that was purely for personal reasons.

This was a very valuable meeting, and I was impressed with the whole Luxe operation, showroom, and the sparkle of their public face.

It all has left an indelible impression, and this will result in my now fully having them in mind for future purchases.

Thanks, Charlie.

Malcolm.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Watch adjustment

Ollie served me, he was really professional and spoke to me about what he was going to do giving me confidence my watch was in good hands

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I visited Luxe Watches recently with my friend to collect his new watch. We were both very impressed. Charlie was excellent from start to finish - knowledgable, friendly and genuinely focused on helping rather than pushing a sale. Highly recommend both the store and Charlie if you are looking for great service and expertise.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service, recommend

Purchased two watches from these guys, great help on the initial sale, very knowledgable and sourced exactly what I was looking for. After sales just as great. Provided valuations for insurance purposes, very promptly too. Highly recommend

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid
They never call back when they say they will. Very unprofessional having to chase them. Plenty other dealers out there.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Recomended to me and no problem passing forward !

Charlie was recomended to me and was very friendly and professional from start to finish. The team were knowledgeable, helpful and a pleasure to deal with. Everything was very straightforward. A genuinely positive experience — highly recommended.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service & reliability

Amazing service and reliability from Oliver and the wider team. Would recommend for valuations or if you are looking to source a specific watch. They know their stuff. Thank you!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Had an outstanding experience getting…

Had an outstanding experience getting my watch appraised for insurance purposes. The process was incredibly straightforward and my request was approved with ease. Kudos to the team!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service with friendly, honest, and incredibly helpful staff. Charlie went above and beyond helping me choose my first watch and made the whole experience genuinely enjoyable. He was extremely knowledgeable and answered all my questions

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Oliver is very helpful and quick to…

Oliver is very helpful and quick to respond to any queries. He promptly provided a written valuation of my watch which was need for my insurers, and this was accepted by them without any problems.

5 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look