Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... See more
Company replied
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Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... See more
Company replied
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... See more
Company replied
Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... See more
Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... See more
Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.
Suite 3, 40 Fullers Court, Lower Quay Street, GL1 2LW, Gloucester, United Kingdom
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Replied to 100% of negative reviews
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Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has been poor and I’ve now lost money so wouldn’t advise anyone to buy from here based on this.

Reply from LUXE TONES
Lovely necklace delivered promptly and beautifully presented. Just what I wanted and very affordable

Reply from LUXE TONES
Love the heart necklace, so pretty getting lots of nice comments. Speedy delivery and good comms.
The earings i bought were not hypoallergenic. Im unable to wear them

Reply from LUXE TONES
Easy to use website and very quick delivery service
Beautiful necklace and looks more expensive than it is. I love Luxtones and have built up quite a lot over the past couple of years. Thank you.
I’m absolutely thrilled with these heart earrings! They’re so me. Very pretty and no reactions so far so believe them to be gold plated on stainless steel. That’s important to me as I am really sensitive to nickel. Got these with a discount code and honestly for the price I don’t think they can be beaten.
Fast delivery and beautiful necklace.
Customer service excellent.

Reply from LUXE TONES
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery which was entirely the fault of Royal Mail but the customer services was excellent with a super quick and professional response from an actual human not AI bot. Couldn’t recommend this company more.

Reply from LUXE TONES
Bought the heart gemstone gold necklace last week and was so disappointed, the chain feels so light and flimsy and is a much more fake looking gold than shown in the picture. The length of the chain is really short and feels tight around my neck. For £36 I expected higher quality

Reply from LUXE TONES
It looks exactly like the photo. Good quality and I have had lots of compliments.

Reply from LUXE TONES
I ordered a pair of earrings from luxe tones then realised there was a matching necklace so ordered separately and asked if they could be sent together saving on one postage this was done swiftly. The earrings and necklace arrived but there was a slight fault on one of the earrings, I emailed and a replacement was sent straight away no quibble. I would definitely recommend luxe tones. 👏
Arrived very quickly. Delighted with my earrings. Would order again
Quick delivery and lovely earrings. Definitely would order more in the future

Reply from LUXE TONES
Love all their items, excellent quality, wrapped beautifully and the customer service is second to none! Would highly recommend
The jewellery i ordered was a little more lightweight than I had hoped but it looks beautiful and the pricing is fair. Delivery was super fast too. One of the pair of earrings I ordered was faulty and this was quickly replaced with a new pair with no quibble. Great service
Beautiful products I have bought from here many times and absolutely loved the products. I have also bought many gifts in which my friends loved!
I had a problem with delivery in which Luxe Tones resolved within 24 hours. I would 100% recommend this online shop.
I have used this Company once before, so when 10 days ago I had to succumb to a virus that's in the vicinity and I had a special gift needed, and unable to go shop I turned to them.
Within 4 days of order a really pretty necklace, arrived, securely wrapped and nicely presented, all I need to do is to put it in a pretty little gift bag. NO. It didn't cost an arm and a leg. Will definitely be using them again.
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