LuxeDecor Reviews 2,658

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting that items are even better in person than depicted online. Many people highlight the exceptional customer service, mentioning helpful and knowledgeable staff who provide thorough answers and a positive attitude. The website is also appreciated for being easy to navigate and offering a great selection. However, some customers experienced issues with their orders, including items not being available after purchase or unexpected delays. A few people also reported problems with discount codes not applying as advertised, leading to frustration.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality and beautiful design... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for ov... See more

Rated 5 out of 5 stars

Help with finalizing orders, if the order quote didn't come from the person handling the order, any salesperson was happy to help finalize the purchase. Questions are answered honestly and thoroughl... See more

Rated 5 out of 5 stars

Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item. Edited to add:I received the vase sooner then expected and it is even... See more

Rated 5 out of 5 stars

Spent two days surfing the internet. Persistence paid off finding LuxeDecor. Kudos for your webmaster. Site great! Easy to navigate. Response to online chat sealed the deal.


Company details

  1. Furniture Store

Information provided by various external sources

Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!


Contact info

  • North Michigan Avenue 980, 60611, Chicago, United States

  • luxedecor.com

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good experience/ Beautiful vase

Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item.
Edited to add:I received the vase sooner then expected and it is even more beautiful in person. I amso happy with my purchase!

24 April 2026
Rated 5 out of 5 stars

Remarkable Customer Service

Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for over 30 minutes helping until I had everything I needed. What a professional and on a Friday afternoon too! Thank you so much, can't wait to get it home. :)

24 April 2026
Unprompted review
Rated 5 out of 5 stars

A catalog that actually has a point of view — rare and refreshing

Ten days ago I fell down what I can only describe as a very elegant rabbit hole. I'd been hunting for pieces to pull together a study redesign — nothing dramatic, just a room that needed its bones acknowledged — and ended up on LuxeDecor almost by accident, referred by a friend who has genuinely impeccable taste. What struck me almost immediately wasn't any single item but the coherence of the whole thing. You know how most furniture and decor sites feel like they just ingested a warehouse and called it a shop? This felt edited. Intentional. Like someone with an actual aesthetic sensibility sat down and made decisions.

I spent probably two hours just browsing, which I never do. I kept noticing how the catalog grouped things — not by room, not by price, but almost by mood or material family. You'd find a linen-forward cluster, then something more lacquered and structured nearby, and the transitions made sense. It suggested relationships between objects rather than just listing them. That's a curatorial instinct that's genuinely hard to find at this scale.

The browsing experience itself was clean without being cold. Images were shot with real attention to how light interacts with surfaces — you could actually read texture, which matters enormously when you're trying to judge whether something belongs in a warm-toned room or a cooler one. I did wish the filtering was a touch more granular on material specifics, but honestly that's minor.

I haven't even gotten to my actual order yet — still in transit — but the confirmation process was smooth, communication was prompt, and the whole experience so far has felt like dealing with people who care how it all lands. That's not nothing.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

The Eira completely transformed our TV room corner

Our den felt dark and a bit sad — we needed something in that empty corner. Three weeks with the Eira floor lamp and honestly the room feels like a different space. Warm, cozy arc of light over the couch. The wood and metal combo looks genuinely beautiful in person.

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Guest room glow-up with the Cade

Put the Cade floor lamp in our guest bedroom and it's been great for the space. Slim profile doesn't eat up floor space, which matters when the kids inevitably turn it into a play area. Cord could be longer though - had to get creative with placement. But the light output is solid and it looks way more expensive than $365.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Accent table in my bathroom and I'm obsessed

Okay so I bought this accent table like two weeks ago and it fits perfectly next to my soaking tub. Looks way more expensive than what I paid, very happy with LuxeDecor on this one. Shipping was fast too, no complaints at all! ❤️

2 April 2026
Unprompted review

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