April 26. Tried to upload images of a bag for quote/sale. Failed, emailed to let know of fault, no reply. DM no reply. Aug 26. Spotted a bag Im very intetested in. No reply on "chat to an expert"... See more
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Great product, excellent prices. quick delivery no hassle as DHL gives you choices of how you want your package received definitely makes so much difference especially like me as I work Mon/fri mornin... See more
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Fantastic place to shop pre loved handbags,I would not hesitate to shop here again Lucy and Elli were fantastic sorting a small issue nothing major,always got back to me and were both very pleasant.Th... See more
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What a fabulous service! Met Jordan who already had a stunning display of goods to show me after the smallest of wish lists! Without saying a word he was able to sell two bags to me as the quality... See more
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Company details
Written by the company
Buy & Sell Pre-Loved Luxury Goods
Contact info
Liverpool, United Kingdom
- luxecollectivefashion@gmail.com
- luxecollectivefashion.com
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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###BEWARE###
###BEWARE###
Terrible customer service - I have sold a number of items through this company before and not had an issue. Unfortunately on this occasion that is far from the case. I recently advertised a bag and before it sold I went into my online account and amended my bank details as I had switched banks . Unbeknown to me and without my authority lux collective decided to send my payment to a PayPal account linked through my email address. They did this without checking with me first and even though they have sent all previous payments to my bank without issue. They now claim that I added PayPal instructions to May account which I definitely would never have done as to my knowledge I did not have a PayPal account. I now have no access to the money as the PayPal account is a dormant account which has not been used in over 15 years and I am unable to provide the details they require to validate the account. Lux collective has basically said sorry the payment has left there is nothing we can do although PayPal have told me that Lux collective could apply to reverse the payment . Lux collective are refusing to help and accept the mistake they have made . Instead I am getting generic or unhelpful emails more concerned with apportioning blame on me ! I have now been arguing for three days with them to get the £390 which is only a quarter of what they sold my bag for as they have kept the rest in commissions!
I never requested any payments be sent to a PayPal account as I wasn’t even aware I had one . The PayPal account linked to my email is a dormant account which has not been used in over 15 years . I did not and would not under any circumstances have requested you to send the funds to an account I have no access to you have done this in error and instead of admitting the mistake and trying to rectify it you are happy for me to have lost my money which I am not prepared to do . It is now my intention to instigate court proceedings
STOP writing ‘we are here to help ‘ when you have no contact number and don’t reply to emails .. it’s all just fake !!
22 April 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi there,
Thank you for your feedback.
We're genuinely sorry that you're unhappy with your recent experience, especially after having sold several items with us in the past.
However, we would like to clarify a few important details regarding your case. Our system only processes payments using the payout information saved and confirmed by the account holder.
In this instance, PayPal was manually added to your account prior to the sale, and the payment was issued accordingly.
We have also confirmed with PayPal that the account receiving the funds is active. As they’ve advised, you can contact them directly to regain access and retrieve your payment.
We understand that this may be inconvenient, but unfortunately, once a payment is successfully issued to a verified method you’ve added, we are unable to reverse it on your behalf.
We’ve aimed to assist you clearly and consistently via email, and we’re sorry if our responses haven’t met your expectations.
While we understand your frustration, we are confident that the steps taken on our end followed your account settings at the time of sale.
Should you need further clarification or assistance in the future, we remain here to help.
Many Thanks
Shelley
There are others that now do it better
I've sold a few items via this company and purchased several items. Unfortunately since their appearance on Dragons Den their customer loyalty and service has disappeared. I don't appreciate being asked not to purchase anything else for 60 days because I returned something that was not as described.
1 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Amanda
Thank you for taking the time to share your experience.
We truly value all of our customers—both buyers and sellers—and we're sorry to hear that you’ve felt let down recently.
We always aim to maintain high standards of service, regardless of how our company grows, and it’s disappointing to hear that we didn’t meet your expectations. Regarding the 60-day purchasing restriction, we understand how frustrating that must feel.
This policy is in place to help us investigate patterns of returns and to ensure the integrity of listings on our platform, but we appreciate that every situation is unique.
Thank you again for your feedback—it helps us improve.
Many Thanks
Shelley
Poor comms and a long time to sell
Whilst the item was sold it took 13 months. I contacted the company on a few occasions and didn’t receive a reply. Eventually, I contacted them via social media to ask for an update. I was asked if I wanted the price to be lowered and I agreed. It wasn’t lowered and so I contacted them again to request this. I used their dashboard in the seller’s section to request a return several months ago though this wasn’t responded to. I’m happy the item has been sold and the payment was made in a timely manner.
16 April 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Drew,
Thank you for taking the time to leave your feedback.
We're glad to hear that your item has now been sold and that the payment reached you promptly—that's always our goal!
That said, we’re genuinely sorry for the delays and lack of communication you experienced throughout the process. It's clear we didn’t meet the level of service you rightly expected, and we understand how frustrating it must have been to wait so long for a resolution, especially after reaching out multiple times.
Your comments regarding the price adjustment and unanswered return request have been noted, and we’ll be reviewing these internally to ensure improvements are made to both our responsiveness and seller dashboard functionality.
We’re grateful you stuck with us and appreciate your patience. If there’s anything further we can assist with or if you'd like to discuss your experience in more detail, please don’t hesitate to get in touch directly.
Many Thanks
Shelley
Louis Vuitton Bag
Lovely item just as described nicely packaged and super fast delivery- will definitely shop again!
30 March 2025
Reply from Luxe Collective Fashion
Hi Laura,
Thank you so much for taking the time to leave us this wonderful feedback!
Our team is absolutely overjoyed to hear that you've had such a positive experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Best Wishes
Shelley
Great product….
31 March 2025
Reply from Luxe Collective Fashion
Thank you for this kind review!
We're so happy to hear that you loved your items and have had a positive experience shopping with us!
Best Wishes
Shelley
Absolutely love it
The staff members tried to help in every step from answering my queries through email spontaneously to purchasing the bag successfully. No doubt for the quality of the product as it is like mentioned on the website. I will purchase it again for sure!!
11 April 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi there!
Thank you so much for this kind feedback!
We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved on this occasion!
We hope that you love your item and look forward to helping you again in the future!
Best Wishes
Shelley
Great service from Luxe Collective Fashion
First time using this company to sell a designer handbag and this was a 10 out of 10 experience. The process was so easy, everything was exactly as they said it would be, and they kept me informed every step of the way. Have just received the payment into my bank account. Thank you so much!
10 April 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Sophie,
Thank you so much for taking the time to leave us this wonderful feedback!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Best Wishes
Shelley
I've experienced the seller side
I've experienced the seller side of Luxe, and it's been extremely efficient. It's everything you'd want from a company handling luxury products — professional, seamless, and hassle-free
4 April 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Shamus,
Thank you so much for this lovely feedback!
Our team strives to make the selling process as quick and easy as possible, so we're thrilled to hear that you've had such a positive experience!
Thank you so much for choosing to sell to us, and we can't wait for you to continue your selling journey with us!
Best Wishes
Shelley
I have used this company for years to…
I have used this company for years to buy and sell and have always been extremely happy. There was an issue with my payment due to giving the wrong bank details to them. Their customer service team were prompt and very apologetic even though it was my fault. The issue was resolved promptly. Highly recommended.
3 April 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Stephanie,
Thank you so much for this wonderful feedback!
It makes us so happy to hear that we've always provided you with a smooth and hassle-free experience as both a buyer and seller.
Your continuous support means so much to us and we look forward to you shopping with us again in the future!
Best Wishes
Shelley
Reply from Luxe Collective Fashion
Hi Tinu,
Thank you for this kind feedback!
We're so happy to hear that you loved your items and have had a positive experience shopping with us!
Best Wishes
Shelley
Reply from Luxe Collective Fashion
Hi Carrie,
Thank you so much for taking the time to leave us this wonderful feedback!
Our team is absolutely overjoyed to hear that you've had such a positive first-time experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Best Wishes
Shelley
So happy with my purchase
So happy with my purchase. Quick and Easy! Would definitely buy from Luxe collective again
31 March 2025
Reply from Luxe Collective Fashion
Hi Amy!
Thank you so much for taking the time to leave us this feedback!
We're so happy to hear that you've had such a positive experience shopping with us.
We hope you love your new items and look forward to your future purchases!
Best wishes
Shelley
Reply from Luxe Collective Fashion
Hi there!
Thank you so much for leaving us this feedback!
We're so happy to hear that you have had a positive experience shopping with us!
Best Wishes
Shelley
absolutely avoid
absolutely avoid, I tried to sell a bag worth 350 used once and they offered me 50 . scammers
1 April 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Julia, thank you so much for taking the time leave us this feedback.
We're so sorry to hear that on this occasion, your experience using our sell to us services did not meet your expectations.
We’re so sorry for any disappointment caused by the offer you have received from our team.
Unfortunately, all offers made by our buying team are final and not subject to change. These offers are based on a range of different factors, including:
Popularity
Brand
Style
Colour
Size
Condition
In addition to this, all offers provide by our team are based on thorough market research, in which we conduct continuous evaluations of other resellers to ensure we are in line with the market. Offers are also subject to the item being in line with the current market trends.
Despite this, we really do appreciate your feedback and please be assured that we will pass this onto our buying team to consider moving forward.
Again, we truly are so sorry for any inconvenience that this has caused you, but we hope that this explanation provides more clarity on our current processes.
Thank you so much for your understanding during this time and if you have any further queries, then please don’t hesitate to contact our team directly. We’re always here to assist you in any way we can.
Many thanks - Elli
Used Luxe on three occasions now…
Used Luxe on three occasions now excellent service easy process to follow payment prompt thank you
18 December 2024
Unprompted review
Do NOT sell through this company
It doesn’t surprise me that Luxe Collective are struggling.
I wanted to sell my trainers to this company rather than going through other luxury consignment sites, as I heard they had been through a lot in the last year. I had a lot of respect for the owner being so honest about what he’d been going through, and I always like to support local businesses in Liverpool where I can.
Upon submitting the trainers for review on the website, I was offered a much lower price than they’re worth (even second hand), but as I never wear them, and I wanted to help their business, I just accepted the price and sent them off.
After they arrived at their warehouse, I received an email saying my item has been ‘rejected’, and they sent a photograph of the insole for justification. The damage they were referring to had already been photographed when I submitted the item, and they still accepted and offered to take the trainers, so I’m very confused as to why they’ve since been rejected.
Also, for the insultingly low price they offered me, I would say that a slightly damaged insole (which can be replaced very easily) is hardly a reason to completely reject an item. It seems that their business model doesn’t allow for any negotiation either, otherwise they could have just docked a bit more of the price off if they thought it was necessary.
I’ve worked in luxury retail in the past and have experience in reviewing second hand goods, so as a customer I would never purposely lie about the condition of something I wanted to sell.
If you’re planning on selling with this company, unless the item is new with tags or completely unworn, you’re going to be given an insultingly low price or run the risk of having your item rejected completely.
I’ve seen other people say that since their Dragon’s Den pitch, Luxe Collective have taken a turn for the worse, and I’d be inclined to agree with that. Option for paypal or bank transfer payment only also comes across as a concern.
I’ll be selling through Vestiare Collective going forward and will be telling others to do the same.
24 March 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Elle, thank you so much for taking the time leave us this feedback.
We're so sorry to hear that on this occasion, your experience using our sell to us services did not meet your expectations.
Additionally, we're so sorry to hear that, on this occasion, this led to your submission being rejected by our team.
Unfortunately, all offers made by our buying team are final and not subject to change. These offers are based on a range of different factors, including:
Popularity, Brand, Style, Colour, Size and Condition
In addition to this, all offers provide by our team are based on thorough market research, in which we conduct continuous evaluations of other resellers to ensure we are in line with the market. Offers are also subject to the item being in line with the current market trends.
However, if you have any concerns regarding the decision made by our team in regards to the rejection of your item, then we would of course be more than happy to review this matter in further detail for you.
Please feel free to contact our customer care team directly at customercare@luxecollectivefashion.com, providing your item’s Case ID and the email address associated with your seller account.
Our dedicated team will then be sure to assist you further with any queries concerns you may have and if you have been wrongfully charged for this return then we would be more than happy to reimburse you for this.
Again, we truly are so sorry for any inconvenience that this has caused you, but we hope that this explanation provides more clarity on our current processes.
Thank you so much for your understanding during this time and if you have any further queries, then please don’t hesitate to contact our team directly using the email address above. We’re always here to assist you in any way we can.
Many thanks - Elli
Amazing customer service and paid…
Amazing customer service and paid promptly will definitely sell with you again
19 March 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Sam,
Thank you so much for this lovely feedback!
Our team strives to make the selling process as quick and easy as possible, so we're thrilled to hear that you've had such a positive experience.
Thank you so much for choosing to sell to us, and we can't wait for you to continue your selling journey with us!
Many Thanks - Elli
Recently sent a bag to Luxe Collective…
Recently sent a bag to Luxe Collective after being unsure and then reading the reviews on here. All dealt with in a timely manner and Elli on the customer services team was really helpful when i had questions and very quick in response, my items is now listed and fingers crossed for a quick easy sale!
18 March 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Stacey,
Thank you so much for this lovely feedback!
Our team strives to make the selling process as quick and easy as possible, so we're thrilled to hear that you've had such a positive experience and that Elli was really helpful!
Thank you so much for choosing to sell to us, and we can't wait for you to continue your selling journey with us!
Many Thanks - Shelley
Excellent service
Excellent service . Jordan was lovely . Very helpful and knowledgable
14 March 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Jayne,
Thank you so much for your wonderful feedback!
We're so happy to hear that you have received exceptional service from Jordan and hope that you have loved shopping with us! We are also so happy to hear that you love your items!
Many thanks - Elli
Fabulous service and goods
What a fabulous service! Met Jordan who already had a stunning display of goods to show me after the smallest of wish lists!
Without saying a word he was able to sell two bags to me as the quality and standard of them sold themselves.
Jordan’s knowledge was impeccable as was the showroom.
An experience will definitely be repeating.
10 March 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Ginny,
Thank you so much for your wonderful feedback!
We're so happy to hear that you have received exceptional service from Jordan and hope that you have loved shopping with us! We are also so happy to hear that you love your items!
We cannot wait to welcome you back to our showroom.
Many Thanks
Shelley
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