Luxans 

I ordered water proof boots from luxans when the boots arrived the size was about 3 sizes to small,I contacted Luxans by email to exchange the boots for a larger size they responded wanting photos to prove that the boots hadn’t been used (worn) still in plastic and were in new condition and the 30day return window was still open which was fine then nothing. After about a week of silence I sent a email to find out what was going on only to be told that the 30 day window for exchange had closed!!. I will never deal with this company again.

They are not worth 1 star. They claim to be based in Melbourne, When in actual fact they are an overseas company. So if you have an issue and want to return the item, it cost more than the item is worth. I bought a light that doesn't comply with Australian Standards so couldn't have it installed. Lost my money as even PayPal allow this. This Practice doesn't fall under their Buyers Protection Guide Lines. So don't buy anything from this company

Dont buy anything from this site. This site is a complete fraud and dishonest business, showing something and send something completely different, poor quality and no way of returning their junk.

I am disgusted with the way this company Luxans.com disguise themselves as a Melbourne company but they are just a Chinese company treating customers like dirt. Advertising easy returns etc but after contacting them SEVERAL times they offer a 25% refund or you can send them back to china at your cost. I will never deal with this company again

I order some waterproof boots When they did arrive they where too small.i then asked for a refund and too return them .Firstly they denied they had arrived them I sent them a picture of the boots the boots at our place
They then said they would send a refund after proof of arrival and more pictures.Since then nothing DONOT DEAL WITH THESE PEOPLE .

I ordered a jacket for a whopping $85 and waited 10 days to receive Temu slop that could have costed me a nickel. They don’t have a review page on the website and have been caught commenting positive reviews on other sites. I highly recommend you never order from this website.

Please be careful buying from LUXANS the sizes they advertise are not correct and they don’t answer your emails straight away and they asked me to take photos of the suit I bought to show it had no tags on it and that it hadn’t been worn,which I did and then asked several times for a return address for me to send it back for 2 larger sizes and never sent one I kept asking them why won’t they answer my emails or send an address So the 2 latest emails I got from them was to tell me the 30 days are up for an exchange and said sorry they can’t help me with an address or an exchange They fooled around long enough for the one lapse And the medium size I got ,the trousers has a 24” waist and the jacket might fit a 10 year old As far as I’m concerned I will never recommend them to anyone And I will not buy online ever again

Shipping delays lack of communication and inferior expensive product that doesn't work properly

I ordered usb heated gloves from Luxans. 12 days later I was delivered plain gloves with no heating elements or usb connection cable. The site is a scam. They claim to have a physical presence in Melbourne Australia but this is a lie. When I contacted them to advise that I had not received the item I ordered I received a prompt response requesting photos but have since realised that this was just an AI generated message designed to obfuscate the rip off - a delay tactic. The gloves they did ship were of poor quality and bore little resemblance to the photos on their website. Despite follow up emails on my part they have failed to reply.In some ways, although annoying, I was lucky I only lost $60 to these scammers. Don't be sucked in like I was.

100% FRAUD. I did eventually receive my order of shoes. They were a random size of such inferior quality as to be unusable. They in no way matched the description. There is zero chance of exchange or refund as customer service is just bots

This business is dreadful. Quality and sizing of items is awful. Delivery and response is automated.
I have emailed 3 times with photos of items to return as requested, but never any reply. DO NOT BUY FROM THEM

If I could do half a star I would... I bought an 8TB SSD Drive for $105 delivered. The drive did get delivered but it's absolute rubbish. Will not stay connected for more than a minute or so then 'ejects' itself. I have NO confidence in it at all. I've sent multiple emails, and get nothing back... Ghosted. DO NOT BUY FROM THEM!!!

Luxans sold me what was described as a "luxury glamorous" jacket.
When it arrived it was of extreme low quality and didn't fit me.
I requested a refund but they are ignoring my emails.
These are horrible people.
They are selling items under false pretences.
Do not deal with LUXANS under any circumstances.
The decent reviews are all fake, I can tell by the wording.

SCAM WEBSITE I ordered a lamp from this site. Said it was delivered but never received it. Contact number is fictitious and they don’t reply to emails. Lodged a dispute with my credit card company.
Avoid

This company will not reply to my emails nor have the shipped my product which I got completely scammed on. Do not buy from them!

0 customer service. Can not contact these people & they don't respond to emails. Never again.
EDIT: in regards to your response, too late. It's sad that anyone has to leave you a review to be able to get your attention. Imagine if you responded ro emails as fast as reviews.

The velvet bath mat was softer than I expected when I first stepped out of the shower on it. The only issue is it moves around a bit on the tiles, which can be annoying. I’ve shifted it a couple of times, hoping to find the right spot. It’s not a bad buy, but I wouldn’t say it’s been a game changer either.

I would mark a zero if this sight had but put one star for this company is a scam advertising false merchandise. I ordered the old skool vans from Luxan shoes since July 2025 paid $47.88 and never received my order or any update information. I Sent numerous messages and never received any response from their support team. Beware and Do Not Order from this website its false they took money from me! I even reported to Federal Trade Commission which further investigation is going. I also reported to Shopify which Luxan was on they only responded that it’s reported to their company.

Like many others, I have purchased the Luxans Cloak Hoodie expecting the weighted, fluffy, "luxury" item advertised on their website accompanied by a premium price. What I received was a thin, cheap-feeling garment with none of the promised features.

Their website and "return policies" try to dictate that items must be returned unused and at the customer’s expense. *Do not fall for this.* Under the UK Consumer Rights Act 2015, statutory rights cannot be overridden by a store’s internal policies. If a product is misrepresented, you are legally entitled to a full refund and the seller *must* cover reasonable return costs.

I strongly urge anyone who has been misled or received a misrepresented product from Luxans to contact Consumer Advice for guidance and to enforce your legal rights. Do not let their return policy intimidate you, as it has no legal standing against your statutory rights.

Buyer beware!

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With all due respect to the reply, that's a lie.

Multiple reviews here report the exact same issue as me. If you do not intent to misrepresent your product, you would have amended the website to correctly translate to the product you actually sell vs what is described and shown. I expect a full refund and return free of charge as per my statutory rights guaranteed by the UK Government. Otherwise a chargeback will be initiated with my bank and correct agencies notified of this problem.

Update: I have discovered that the original item is actually called the Eden Hoodie from Freethesheep.com. Luxans have blatantly stolen the images (with models) and cropped out the Eden logo tag/ used images where the Eden logo is not visible, selling a cheap knock-off instead. This will be reported to the appropriate organisations that will pass it on to Trading Standards.

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I have now reported the company as a scam to Consumer Advice and filed a chargeback with my bank. I advise everyone to do the same and NOT agree to the lowball offer.

This velvet bath mat looks nice and feels soft under bare feet, but I can’t say it wowed me. It doesn’t stay put as well as I hoped on my bathroom tiles. I still use it, but if I’m being honest, it hasn’t been the upgrade I was expecting.