Lux Case Reviews 

2,280
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

good shopping experience, got my stuff quickly and the products are as advertized ill be shopping with them from now on

Rated 5 out of 5 stars

Superhurtig ekspedition og en skarp pris. Købte i går et cover til min IPhone, og vildt imponeret over leveringstid, lå i postkassen imorges se net via DAO, fantastisk, kæmperos.

Company replied

Rated 5 out of 5 stars

THANK YOU LUX CASES VERY POSITIVE EXPERIENCE Delivery took little bit longer but got my order.We exchanged few emails about where my order is after few weeks they apologised they said they dont hav... See more

Rated 1 out of 5 stars

Ordered two new bands for my Fitbit and got a strong allergic reaction after only five minutes of wear (this has never happened before with previous smart watch bands). "Unfortunately" lux case does... See more

Company replied

Company details

  1. Cell Phone Accessory Store

About Lux Case

Written by the company

Velkommen til Lux-Case!

Lux-case Kontakt os Mobilcovers og etuier Urremme Tilbehør til tablets Laptop tilbehør Om os

 Lux-Case - Tilbehør til telefoner, smartwatches, tablets og meget mere

Hos Lux-Case tilbyder vi et bredt udvalg af tilbehør til de fleste enheder. Det omfatter covers, etuier og skærmbeskyttelse til mobiltelefoner og tablets, armbånd til smartwatches, opladere og meget, meget mere. Vores udvalg af stilfulde produkter af høj kvalitet er designet til at hjælpe vores kunder med at beskytte deres enheder mod skader og slitage samt tilpasse dem bedre til deres personlige stil. 

Ud over et bredt udvalg af mobiltilbehør tilbyder vi alle vores kunder 

  • Hurtig levering på alle ordrer ⚡

  • Lave priser 💰

  • 30 dages fortrydelsesret 🗓️

  • Høflig og pålidelig kundeservice 📞

Lux-Case.dk

Written by the company

Gratis frakt
Ved order over 199kr

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,280)

611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Flimsy

Avoid the ring stands for the back of your phone. Mine gave out after 2 weeks.
The adhesive works fine, I’ll give them that. But not a reliable product at all.

8 October 2024
Unprompted review
Lux Case logo

Reply from Lux Case

Hello,

Thank you for your review.

I'm very sorry to hear that - that is not the impression I've gotten of these products. I wonder if it could be that you've been unlucky, and received something defective?

I strongly suggest that you contact us on support@lux-case.com, so that we can help you with this!

I wish you a nice day!

Rated 5 out of 5 stars

Great choices

Good selection of products 😊
and well displayed for the online customer.
Maybe just a little more, themes decor, would be great. Like films, books, etc.

14 October 2024
Rated 5 out of 5 stars

🚨🚨Stay away from them 🚨🚨

I ordered a case from this website. Worst thing I have done. Got an email a half hour after ordering to say it was sent. Ordered it on the 23 of Sept gave them all the 9 days to deliver and nothing. No tracking. Stay well away from this company clearly they are a scam like most that you see at the top of you Google search. Here now with no phone case and my money gone and so many other going by the reviews. They will now respond to this with an email stating they are sorry and it must be lost in transit while they walk away with my money. Shameful. Not once have they offered to help me in anyway and accused me of getting my own address wrong. Will not refund and it's been 2 weeks. Also the have the return address in Ireland to make it look like they are an Irish company. Don't waste your money

4 October 2024
Unprompted review
Rated 2 out of 5 stars

Garmin Tactix 7 case

Ordered Garmin Tactix 7 AMOLED Flexible Bumper Case Protective Watch Cover Frame with Dial Plate - Black Doesn’t fit securely enough and I found myself having to keep putting it back on because it kept slipping off until I lost it a couple months after I bought it although relatively cheap probably don’t waste your money

16 September 2024
Unprompted review
Lux Case logo

Reply from Lux Case

Hello James,

Thank you for your feedback.

I'm very sorry to hear that. I can't say what has happened, if it's simply bad quality or if you've received something defective, but this is not the experience we wish you to have!

Please reach out to us on support@lux-case.com, and we will of course help you with this!

I wish you a nice day!

Rated 1 out of 5 stars

I got the wrong item because is not…

I got the wrong item because is not mentioned on their website.
I tried to return it, their way but it is more expensive than the product.
The customer service never replied.
Order number: 11000037172
What a pity
**And after my review, they contact me with the only goal to convince me that the product is right one; instead of helping me return it and be refunded. They are desperate to sell probably but this is not the right way to treat your customers if you want to keep them.

4 September 2024
Unprompted review
Lux Case logo

Reply from Lux Case

Hello Michail,

Thank you for your review.

I'm very sorry to hear that - I see that a customer representative have reached out to you, even if a bit delayed! We're very sorry to hear about your experience and we will try to find you a good solution!

I wish you a nice day!

Rated 1 out of 5 stars

Product Lost In Transit - After Month Wait

Ordered around 5th July . Didn't arrive after a few weeks. Contacted them and they said they would open an investigation and response within max 48 hours. A week later I had to contact them again for them to say it was lost in transit and they don't have any more in stock, issuing me a refund. Meanwhile an entire month passed with 0 protection for my watch (I ordered screen protector).

AVOID!!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Seems like a scam

I ordered and paid for some phone covers. Lux-case took the money and claimed the goods had been sent. Goods never arrived, I complained, Lux-case apologized and initiated a refund, claiming "out of stock" (without any specification, even though I ordered three different items). However, the exact same goods (by SKU number) are still being advertised on the site.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

What a lack of service

I bought a radio and power bank but it didn’t arrive. The package is missing and I is left alone with my frustration. I complained to the support but got no help other than they will look into my case and return to me within 48 hours. 48 HOURS??! What the hell? I need it now why do they need 48 hours to investigate the case? They could do it in a minute if they wanted to. What a lack of service. I’m sad because I need my order now I needed it days ago. My order number is 6000233841

8 July 2024
Unprompted review
Rated 1 out of 5 stars

Plastic instead of "real leather"

Most, if not all, of us think that real leather comes from an animal, plastics from manipulated oil. Luxcase sells real leather that comes right out of a chemical factory. It's like Swarovski selling there crystals as real diamonds. There are all kind of qualifications and names for these kind of greedy guys.Buy a plastic phone cover for half the price somewhere else, stay away from luxcase and there fake "real leather"

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Over 14 days after order placed for a…

Over 14 days after order placed for a simple phone case, no response to delivery status.
Several emails back and forth with "question" such as is this the correct delivery address suddenly.
3 weeks passed and asked them to refund, they confirmed a refund within 5 days, but considering the bad service lets see.
If I could give a 0 stars for waste of time I would!

10 June 2024
Unprompted review
Lux Case logo

Reply from Lux Case

Hej Julia,

Trist at høre.

Vi bad dig komme tilbage, men det gjorde du ikke i lang tid.

Da du vendte tilbage, arrangerede vi en tillbagebetaling til dig med det samme.

Jeg er ked af at høre, at du har haft en negativ oplevelse med os.

Vi ønsker dig en fortsat god dag.

Rated 1 out of 5 stars

Bought a "leather" watch strap wore it…

Bought a "leather" watch strap wore it for afew days and it has split........sent 2 emails no response .....

1 June 2024
Unprompted review
Lux Case logo

Reply from Lux Case

Hello Margaret,

Thank you for your review and feedback, it helps us to get better.

I'm very sorry to hear that you've had issues both with our response time and the product, it should of course not be like that. Regrettably, bad luck exists despite our best efforts to negate it, but, we will of course make sure you get compensated for this. Hopefully, we can turn you into a happy customer in the end!

I wish you a nice day!

Rated 1 out of 5 stars

I have not received a product that I…

I have not received a product that I have ordered as it has not been delivered 2 weeks after order.

16 May 2024
Lux Case logo

Reply from Lux Case

Hello Deni,

Thank you for your review - your feedback is important to help us grow!

I am very sorry to hear that you have not yet received your order, and I can see that you have contacted our customer support - that's great! We're working on helping you in the matter, and hopefully, we can make you a happy customer in the end!

I wish you a nice day!

Rated 1 out of 5 stars

Late delivery..sorted


Order.sorted.case.closed.

14 May 2024
Unprompted review
Lux Case logo

Reply from Lux Case

Hello Sarah,

Thank you for your review.

I'm happy that you received your order!

I wish you a nice day!

Rated 5 out of 5 stars

Good price/quality relation

Good price/quality relation for the cover I bought for my iPad Mini 5. The cover arrived to my mailbox within the promised timeframe

16 April 2024
Lux Case logo

Reply from Lux Case

I am happy to hear that you received the cover in time and liked it! I wish you a nice day!

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