I have yet to be disappointed in the quality of LUVME wigs. There was a time when I swore such with a different company I used before, BUT none compare. The constant innovations are remarkable. When a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luvme lace-front wigs exceeds expectations. The hairline is natural, the hair fibers are soft and has that human authentic look. It is beautiful right out of the box; ready to wear. After wearing it... See more
Company replied
I’ve been a faithful LuvMe shopper for about 3 years now. It’s not only the quality wigs that keeps me coming back. It’s the customer service! Always quick prompt response . Issues are handled fairly... See more
Company replied
Brand Ambassador ready. Would love to be a brand ambassador or content creator. Wore 2 units in my film Destiny that's now on Tubi. This movie became a Tubi favorite. Rating: All of the above I rec... See more
Company replied
Company details
Written by the company
Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .
Contact info
510440, United States
- +1 833 322 8817
- customercare@luvmehair.com
- luvmehair.com
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LuvMe's lace is what sets the bar
LuvMe's lace is what sets the bar. It is important to be able to hide the lace! My latest purchase of the 613 braided wig has me in awe. It makes me feel so normal after losing my hair to chemo.
I do hope that they try the fake scalp. That'll be a game changer!!
10 May 2026
Unprompted review
So happy and pleased!! 🥰🥰🥰
I have been waiting for the wand curl wig to be restocked and was verrrrrry nervous about the 22 inch length, due to I’m a long hair girlie!! Due to the Luvme team is diligent informing us of restocks through our email and text, I received a text it was back! I was super excited and ordered it immediately! It was delivered quickly! ommmmmg it did not disappoint !!! Sooooooft, no smell, full, fits comfortable on my head, curls bouncy😮💨
I’m telling you! In love already!! .. sooo happy and pleased 🥰🎀🔥👑
I will forever order my wigs from Luvme. I have tried other companies in the past, but after experiencing their wigs, I will forever be a customer! The best quality, hands-down!
2 May 2026
Unprompted review
Forever Customer
I’ve been a customer for over 6 years, and the quality of your product is unmatched. I have never had an issue with any products I purchased from LUVME.
13 May 2026
Unprompted review
I love my new braid colored wig I…
I love my new braid colored wig I wasn’t expecting it to be so beautiful and the quality of hair and braiding is awesome I love the lace I tried it on and it’s ready to go love it can’t wait to install it thank you luvme
8 May 2026
Unprompted review
I’ve been a loyal customer of Luvme…
I’ve been a loyal customer of Luvme Hair for over 9 years, and I’m always impressed with their quality wigs and excellent customer service. A special thank you to Audrey for her kindness, patience, and quick support in resolving my issue. She made the process smooth and professional. she is truly the best in the game! I really appreciate the care and support, and I’ll definitely continue shopping with Luvme Hair! ✨
11 May 2026
Unprompted review
The wrong wig was purchased and Audrey…
The wrong wig was purchased and Audrey helped me to make the exchange extremely easy. She was prompt in getting back to me and made sure that I was happy with my new purchase!
4 May 2026
Unprompted review
I received the wrong product for 1…
I received the wrong product for 1 item and the other I was very disappointed and dissatisfied with. I have emailed the company 3 times to request lable for refund and have still not received after approx a week. I would not suggest using this business if you need to return items.
1 May 2026
Unprompted review
Reply from Luvme Hair
Hi Shirley,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that your recent experiences have not met your expectations. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.
After reviewing the orders carefully, we would like to clarify that the items shipped were consistent with the products ordered. One item was a 7x6 lace wig, while the other was a U-part wig style.
We completely understand how the U-part wig may have felt different from what you were expecting when viewed in person, especially since the finished look shown in the photos can appear very seamless and natural once installed. We regret for any confusion or disappointment this may have caused. The product page does include details and additional photos showing the U-part cap construction, but we certainly understand that product expectations can sometimes differ once the item is received directly.
Regarding the delay in receiving the return label, because your return request involves products from two separate orders, our team took some time to carefully verify the correct items and corresponding order information to ensure the return process was arranged accurately.
To help speed things up for you, your case has now been escalated to our VIP support team for priority handling. Please kindly check your email later, as the updated return assistance should be arriving soon.
We sincerely apologize again for the inconvenience and appreciate your patience while we work to resolve this properly for you.
Warm regards,
Luvme Hair Team
The experience was great it didn't take…
The experience was great it didn't take long to receive it. I Love luvme hair I have order 13 wigs so far and will be ordering more!!!
17 April 2026
Unprompted review
They delivered on time
They delivered on time, actually they delivered early. I ordered 3 wigs and I love all of them. I’m even learning to style them myself. They’re very natural looking
17 April 2026
Unprompted review
The quality of my wig n how it fit n I…
The quality of my wig n how it fit n I didn’t have to do nothing to the wig that I even order another one the same time I got my order love love love it
26 April 2026
Unprompted review
I receive my wig.
I receive my wig.. its nothing like the picture it look dull.. it sheds.. im very disappointed.. im trying to return my WIG
30 April 2026
Unprompted review
Reply from Luvme Hair
Hi Kimberly,
Thank you for sharing your feedback. We’re truly sorry to hear that your wig did not meet your expectations. At Luvme Hair, we always aim to provide high-quality products, and we regret that we fell short this time.
We gladly accept returns of unused products within 30 days of receipt. If you’d like to return your wig, please submit a contact ticket on our website, and our team will assist you promptly. To help resolve this as quickly as possible, we’ve also sent you an email requesting a few more details — kindly check it when you have a moment.
Thank you again for your time and feedback. 💜
Best regards,
Customer Care Team
LUVME HAIR
The way it looks on me and it the…
The way it looks on me and it the perfect wig since Covid hit. I struggled to find a decent wig and lost hope until LUVME HAIR
1 May 2026
Unprompted review
I luv Luvmehair
Ordering was easy, timely delivery and the quality of the product was great
30 April 2026
Unprompted review
As a first-time customer I was very…
As a first-time customer I was very pleased with the product. Being new to glueless wigs, I was skeptical, everything was smooth. Love the compliments I received .
14 April 2026
Unprompted review
The wig received was nothing like the…
The wig received was nothing like the wig online. The cap size is huge The strap does nothing to help it stay on. Don't buy their wigs if you have a small head. The bob chestnut highlights I ordered was supposed to be beginner friendly it is not. In order for me to try to get some type of use out of this wig I will have to take it to a stylist or give it away. The wig smelled, I could not return the item because I had already pulled the take off and used the cheap free gifts I received. Ladies buyer beware before ordering and don't belive the reviews.....
10 April 2026
Unprompted review
Reply from Luvme Hair
Hi Queen,
Thank you for taking the time to share your feedback.
First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.
We would love the opportunity to understand more about your order and the specific problems you've mentioned. Would you mind providing more details? If possible, could you share some photos of the unit at vipservice@luvmehair.com? This would be helpful to verify and solve the problems.
Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team. We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it.
For styled or colored hair, the curl-defining process, dyeing process, and moisture-retaining treatments used during production can sometimes cause a lingering scent that becomes more noticeable when the hair is damp. While it is not harmful, we completely understand that it can be bothersome.
Also, most of our wigs are default medium wig cap size, around 22.5 inches, while some adjustable wig cap designs allow for a fit in 21.5 to 24 inches. We regret that the wig size may be too big for you.
If you'd love to know, as long as the wig is in its original condition, with the hair uncut, unbleached, color unchanged, and the lace remaining untouched (without any cutting or secondary trimming), it can be returned. Gifts won't be a problem.
Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.
Kind regards,
The Luvme Customer Care Team
Best hair 🏆
Best hair quality out there! So pretty, full, and AFFORDABLE! Shipping was on time aka packaging is pretty! Will order again💋
18 April 2026
Unprompted review
The best!!!
First the packaging is very nice, well put together. After opening and taking out the hair, it was very soft and full; great quality...the lace lays perfect,the curls are amazing, I love everything about this unit..... I will be ordering another look very soon.... I've been wearing wigs for a while now and this is by far the best one!!!!!
24 April 2026
Unprompted review
It was a great experience to be talking…
It was a great experience to be talking with them and I told them exactly what happened that someone stole it from my door and I am so grateful that they are going to replace it and thank you so very much
27 April 2026
Unprompted review
Excellent and attentative service
Excellent and attentative service resolving my issue on the spot! This is much appreciated
27 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.