My experience at Luv Cars was really good . Thinking about finance is always a scary feeling especially when it’s your first time, looking about it. The staff at Luv cars made it easy to choose a vehi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a great experience with Luv Cars from beginning to end! They have been patient with me when I was choosing a car at my budget and type of car i was looking for. Rosie was always polit... See more
Company replied
Really helpful, easy to use, helped secure a car, with a better deal, after 1st one fell through, as Garage double sold it. Good communication and kept us informed as to what was happening.
Company replied
Very pleasant staff and gets work done very quickly and professionally. Even though I didn't like 2 or 3 cars you would come back with another 1 and never give up 10 stars
Company replied
Company details
Written by the company
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Written by the company
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Contact info
The Blue Tower, MediaCityUK, M50 2ST , Salford, United Kingdom
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Luv Cars
Hi Nsimba, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Absolutely so happy found my dream car…
Absolutely so happy found my dream car all the paperwork was so easy I done my application and whithin 2 days I drove away in my dream car Absolutely 10/10 customer services very happy.
7 May 2026
Reply from Luv Cars
Hi Laura, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one and that you found your dream car! We hope you enjoy your new vehicle.
L uv cars are very great and nice…
L uv cars are very great and nice coustomer service and cars great I am very happy from luv cars thank you very much
7 May 2026
Reply from Luv Cars
Hi, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Very helpful and informative
Very helpful and informative. Let me know what was happening all the way through the whole process.
30 April 2026
Reply from Luv Cars
Hi, thank you very much for your feedback. We are happy to hear that you were kept informed throughout the whole process. We hope you think of us again if you or anyone you know needs a new car in future.
Interest in pounds not percentage over and above the actual price of the car
Continues phone calls to close the deal,putting pressure on the buyer.
5 May 2026
Reply from Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your communication concerns. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Constantly interaction with customer…
Constantly interaction with customer to ensure all is well and good. Polite and friendly staff who knows what the customer wants.
2 May 2026
Reply from Luv Cars
Hi Olajide, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Simple and easy service.
Simple and easy service. No hard sell and no pressure to buy any add-ons.
1 May 2026
Reply from Luv Cars
Hi Christopher, thank you for taking your time to leave a positive review. We are glad to hear you found our service simple. We hope you enjoy your new vehicle.
Issac was great he went the extra mile…
Issac was great he went the extra mile to make sure i got the car i wanted the other staff that where involved where really helpful to
29 April 2026
Reply from Luv Cars
Hi Barry, thank you for taking the time to leave us a review. Thank you for your kind feedback on Issac. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Reply from Luv Cars
Hi, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Reply from Luv Cars
Hi Shirley, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
I was well looked after by Ali…
I was well looked after by Ali everything was explained to me in detail and I was reassured every step of the was and Ali helped me find my dream car
29 April 2026
Unprompted review
Reply from Luv Cars
Hi Neil, thank you for taking the time to leave us a review. Thank you for your kind feedback on Ali. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
The sales and admin team were very…
The sales and admin team were very helpful, polite and courteous at all times and very professional
1 May 2026
Reply from Luv Cars
Hi, thank you very much for your feedback. We are happy to hear that our sales and admin team were helpful and polite. Enjoy your new vehicle.
Reply from Luv Cars
Hi Andrea, thank you very much for your positive review. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Very good help super service.
24 April 2026
Reply from Luv Cars
Hi, thank you very much for your kind words. We are proud to hear that you found our service helpful. We hope you enjoy your new vehicle.
I was told different to what the car…
I was told different to what the car dealership was told, plus 3 days later I'm still waiting for a phone call to try and sort out my car.
24 April 2026
Reply from Luv Cars
Hi Stephen, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your communication concerns. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Reply from Luv Cars
Hi David, thank you very much for your feedback. We are happy to hear that you found the whole process quick and efficient. Enjoy your new vehicle.
Luv cars made my car buying experience…
Luv cars made my car buying experience so much more easier than when I've bought before
25 March 2026
Reply from Luv Cars
Hi Carla, thank you very much for your review. We are glad to hear that your experience with us was such a positive and easy one. Enjoy your new vehicle!
Reply from Luv Cars
Hi John, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team and that they were fast and friendly. We hope you enjoy your new vehicle.
Good experience👍
10 April 2026
Reply from Luv Cars
Hi Steve, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Reply from Luv Cars
Hi Gareth, thank you for taking the time to leave us a review. Thank you for your kind feedback on Ali. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.