Luther Bennett Reviews 439

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their robustness, comfort, and sophisticated design. Many people appreciate the thoughtful features, such as secure fastenings and versatile designs, which contribute to their pets' safety and relaxation during travel. The delivery service is frequently highlighted as fast and efficient, with many customers receiving their orders promptly. However, some customers also noted issues with delivery, experiencing delays or problems with tracking information. A few other people felt that the products were overpriced, especially when compared to similar items from other companies, and some reported receiving products with defective parts like zippers. There were also instances where the product sizing was not suitable for their pets, leading to returns.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the product as... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and timely... See more

Price

Reviewers highlight ambiguous aspects of price. While some customers consider the products overpriced, citing... See more

Value for money

People report positive experiences with value for money. Many consumers feel that products, despite being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality and fashionable. The elastic leg straps at the back of the coat are a welcome addition, as they do help to keep the coat in place during frequent windy weather conditions, and the chest... See more

Rated 5 out of 5 stars

I purchased the Travel Dog Pod 2.0 with IsoFix from Luther Bennett in June this year. I wanted a comfortable car seat for when we have long drives with our King Charles Cavalier Spaniel. Th... See more

Rated 5 out of 5 stars

Really great top quality product, very well made offering two ties inside the bed area to secure to the dogs harness which is great as it restricts the dog jumping out of the bed. It’s really robust... See more

Rated 5 out of 5 stars

I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday... See more


Company details

  1. Pet Store

Written by the company

Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This innovative product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing premium, limited-edition dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

439 reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Please with purchase!

I was wary of spending so much on this. I had just bought a new car and wanted something to keep my pup comfortable and a bonus that it will double as a bed. It is really well made, well wrapped and easy to assemble. Millie loves it and looks so comfortable. I’m hoping that this will last given the investment!

7 March 2024
Rated 4 out of 5 stars

Amazing product but sadly not safe for puppies who chew

I bought the travel car pod in coffee. The actual ‘seat’ is gorgeous, the material is high-end and there is plenty of room for my pup. If it was just down to looks, style and excellent customer service, which I received throughout the ordering process, I would give this purchase 5 stars. However, my 14 week old cavapoo puppy was able to chew through the harness attachment provided in 15 minutes on its first outing, leading to a dangerous scenario of our puppy bouncing around the back seats while we were driving through a busy city. Having paid so much for the car pod under the assumption it was one of the safest products on the market and following other positive reviews, we were shocked that a tiny puppy with puppy teeth was able to chew through one of the attachments.

We’ve had to buy new, sturdier, attachments for the seat from a different provider and are just grateful that he didn’t bounce through to the front as this could have caused an accident. I never normally leave reviews, however, I think it needs to be highlighted that the car pod is not for puppies (who chew everything) and dogs with a tendency to bite at tethers. If your dog doesn’t chew, then definitely get this seat!

2 March 2024
Rated 1 out of 5 stars

order never received and money…

order never received and money returned.
I suggest you look back at previous emails and look into it instead of keep sending me mails asking how do I tare recent purchase!

2 March 2024
Luther Bennett logo

Reply from Luther Bennett

Hey there Michael,

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced due to the courier error that led to your order's delay. Our team strives to deliver not only quality products but also exceptional customer service, and we regret falling short in this instance.

We made several attempts to communicate and arrange a new delivery; however, without a constructive response, our efforts were unfortunately stalled. We understand how frustrating this situation can be, and we want to assure you that our representatives are committed to providing solutions, as evidenced by our other reviews.

Given the circumstances, we decided that issuing a refund for your order was the appropriate course of action.

We value your feedback and take it seriously as we continuously work to improve our service. Please feel free to reach out to us at info@lutherbennett.com if there's anything more we can do to assist you or if you'd like to give us another opportunity to serve you better.

Kind regards,

Anton

Rated 5 out of 5 stars

A company that puts customers first

Got off to a shaky start with this company, after some negotiations they more than made up for it, what a refreshing change for a company to actually listen to you and bend over backwards to put it all right can’t thank them enough, the dog coats are top quality and the free salmon treats was such a lovely touch thank you Luther Bennett 5 stars 🌟

14 March 2024
Luther Bennett logo

Reply from Luther Bennett

Hey there Mandy,

I just want to take a moment to thank you for allowing us the opportunity to make things right.

Your initial feedback was incredibly important to us.

We understand that the delivery time was not up to par, so we truly apologise for the delays.

We're thrilled to hear that the second dog coat fits perfectly and that your pups enjoy the salmon treats!

We believe in going the extra mile for our customers, and we're so glad that Luther Bennett was able to do just that for you.

Thank you again for your understanding and for your valuable feedback. We look forward to serving you and your dogs again soon!

If you would be open to updating this review to how you now feel given the resolution we would be incredibly grateful ❤️

Anton

Rated 5 out of 5 stars

My dog became very nervous in the car…

My dog became very nervous in the car and we really didn't know how to help her. She would stand and shake and pant and whine unless held - and even then was clearly very unhappy. We bought a Travel Dog Pod to give her a completely fresh start and new experience. We have had to build up her confidence really slowly, but she now sits in there for short journeys and today even lay down for a while! She is on a long leash but chooses to jump in there whenever the car's moving, so this is a huge step in the right direction. Very pleased we invested in such a great quality product.

18 December 2023
Rated 5 out of 5 stars

Was so impressed with the coat but…

Was so impressed with the coat but gutted that our dog ( Romanian Mioritic Shepherd) was too big for the largest XL & we had to return it. The Evri return label was emailed to me without delay. I can only hope that there is the demand for them to extend their size range.

6 February 2024
Rated 5 out of 5 stars

Very high quality product- safe & durable.

We bought this for our Boston terrier who is usually nervous in the car unless sat on someone’s lap. We looked at several different products on the market & although this bed was much more expensive, we wanted something that was sturdy, durable, safe & comfortable. We are very impressed with the car bed - it looks great & is really high quality. The safety straps ensure the bed is secure to the car seat & it has convenient handles to help transport the bed (with the dog inside) in & out of the car. Our dog is now relaxed & snoring away in the car. It also doubles as a travel bed, which is really convenient when staying away from home. We would definitely recommend!

22 January 2024
Rated 5 out of 5 stars

Great company, great product!!

Great communication and customer service!!
The pod even made it to Beirut, Lebanon which was not first available in the country shipping section. Easy to put together, great material that is durable, tough and very easy to clean. Most importantly my Frenchies love it as it makes their car rides safer, more comfortable and keeps them elevated so they may enjoy the view.
Searched for so many dog car carrier, and this is the best one I’ve seen so far.
Thank you Luther Bennett for the great product. Keep it up! 🙌

10 November 2023
Rated 5 out of 5 stars

Great product

Great product, great service and the pod I bought really helped with travel sickness. Delighted!

17 December 2023
Rated 5 out of 5 stars

One of a kind customer service!

One of a kind customer service, willing to go above and above, extremely helpful, friendly and efficient and fantastic products! I purchased the travel dog pod for my 2 miniature dachshund puppies for their 1st journey from breeder to my home (2hours) and they absolutely loved it. The journey was so smooth and they slept for most of it in the comfort of their new dog pod! Love the design and colours, easy to clean and also got the sun visor to go with it!

4 October 2023

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