While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, describing items as beautiful, well-made, and sturdy. Many highlight the excellent delivery service, noting the professionalism, efficiency, and helpfulness of the delivery teams, who often go above and beyond. The staff also receives high marks for their kindness, responsiveness, and ability to provide timely updates and solutions. However, some customers experienced issues with delayed deliveries, with furniture taking longer than expected to arrive. A few people also reported receiving damaged items or products with manufacturing defects, such as misaligned holes or broken parts, which made assembly difficult.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers are very happy with... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Service

Consumers find service to be positive. Many reviewers praise the white glove service, highlighting its speed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think Luna gets a lot of negative reviews because the website says an item will ship in one week, but in reality it's about 3 or 4 weeks. Customer service was upfront after our order, emailed, call... See more

Rated 5 out of 5 stars

We ordered the Ashley Cabalynn Light Brown King Upholstered Platform Bed from Luna Furniture and couldn’t be more pleased! The whole process was super easy, and the customer service team excellent ens... See more

Rated 5 out of 5 stars

Luna has been an absolute pleasure to buy from. We bought the Emelia sectional couch which came as expected with great quality. Packaging is very secure. We did have 2 small indentions on one of our... See more

Rated 5 out of 5 stars

It took over a month to get my sofas, but at the end it was worth the wait .. My sofas are beautiful,very well made , I ABSOLUTELY LOVE THEM!.. and cheaper than any other furniture company..I want to... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store
  4. Mattress Store
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy customer

From ordering my furniture online to having it delivered was extremely fantastic! Great customer service I received from Ryan and Mr Beto the delivery driver was very polite and very professional with delivering my order.

31 March 2026
Unprompted review
Rated 2 out of 5 stars

Brand new fabulous broken chair

I received a fabulous broken chair. While customer service was right on it... unfortunately instead of giving me a chair that is not broken they sent me a box of parts which has been sitting in my home for a month . So now I have a broken chair and box of parts and am waiting for my brand new chair to get fixed :(

25 February 2026
Unprompted review
Rated 5 out of 5 stars

The drivers were great/King size bed set

The drivers were great. The drivers came in and put my king size items together within 30 minutes. Linda and James communicated prior to delivery and were quick to respond. Initially I was skeptical about this company because I have never heard of it prior to searching online.
I highly recommend and we look forward to ordering more luxury home items for our home.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m glad I found this furniture store…

I’m glad I found this furniture store online after price checking a certain dining set at different stores locally, Luna furniture had the best affordable price . I live in Del Rio & they delivered it from Houston in less than three weeks with no damages delivery driver Richard had great communication as well . I am very happy with my purchase & experience.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

From the prices, to the quick delivery, the excellent communication, and the most courteous delivery driver I’ve ever encountered, this was an A+ experience. First time and now lifelong customer here.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to advise his ETA (From Texas to Louisiana) and was on time with what he quoted. Everything came boxed nice and neat. Items just as described. Definitely would recommend and I definitely will be ordering again soon!!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Love my new table

Love my new table! I already had chairs that I think match it pretty well. It is VERY heavy and feels well made. I did feel sorry for the one delivery guy. Table it too heavy for one person to unload from a truck and move to the front porch.

5 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look