Luna Amatores Reviews 

242
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the handmade necklaces and crystals are truly stunning, beautifully made, and crafted with incredible attention to detail. Buyers express total satisfaction with their orders, noting that items receive many compliments and consistently exceed expectations in overall quality. People also love the exceptionally fast delivery times and how carefully everything is protected in transit, often including lovely little free gifts inside the box. Consumers deeply appreciate the wonderful local shop experience, noting the extremely helpful and friendly service provided by staff during both online and in-person purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently expressing high satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived promptly... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the stunning crystals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've shopped at Luna Amatores a number of times now and honestly there's nowhere better for crystals and crystal jewellery. I have a fluorite gold chunky chain and it's incredible, I get so many compl... See more

Rated 5 out of 5 stars

Absolutely Gorgeous Order! My first time shopping, managed to snag the lusted after Chunky Chain Necklace. It came beautifully packaged along with some cute lil freebies! Cannot wait to place another... See more

Rated 5 out of 5 stars

I had really good experience ordering online from Luna Amatores. The crystals were exactly what I was looking for and of lovely quality they were well packaged and delivery was super quick. I would de... See more

Rated 5 out of 5 stars

My friends an I had very niche new years challenges, one of which was to press flowers and I saw the beautiful small flower presses and ordered three, one for each of us. They arrived quickly and were... See more


Company details

  1. Metaphysical Supply Store
  2. also in
  3. Costume Jewelry Shop

Written by the company

Luna Amatores is a Carlisle (Cumbria, UK) based shop that offers a wide range of beautiful crystals, handcrafted jewellery, witchy inspired homeware, snacks and beauty products alongside lots of other items. Luna Amatores prides itself on ethical practices and product variety whilst working to become a more sustainable business by using eco friendly packaging materials or reusing materials whenever possible. Every website order automatically plants a tree in partnership with Ecologi. Worldwide shipping is available as well as in-store shopping. Luna Amatores is run by just one person with many years of crystal collecting knowledge and an interest in geology.


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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4.9

All reviews

(242)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Such an amazing store with a relaxed calming vibe. Stunning quality to the huge range of crystals and really supportive of other small businesses (we love this!) Karin and Kerrie are so knowledgeable and super friendly too!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, wanted a chunky chain necklace for ages and finally managed to get one despite a 3 minute sell out! It arrived 2 days later, unbelievable service!

29 October 2024
Rated 5 out of 5 stars

Just a pleasure to deal with

Just a pleasure to deal with. Posted my necklace literally the next day after ordering despite having a huge amount of orders to get through. Extremely responsive to messages and super friendly. The item itself is really well made and high quality. I've also been in the shop in Carlisle too, and everytime I've gone in staff are super friendly and helpful and love to have a chat with you and even offered sweets! Fantastic small business, I'll be returning.

29 October 2024
Rated 5 out of 5 stars

Gorgeous shop

The moment you walk in the door you are greeted with an amazing scent. The shop has the most wonderful vibe. An amazing range of crystals and other beautiful items. A very relaxing shopping experience!

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic every time

I’ve ordered many times from Luna Amatores. Always fantastic and fast service. Couldn’t ask for better customer service

1 October 2024
Rated 5 out of 5 stars

Stunning piece of jewellery

Stunning piece of jewellery, my third purchase from Luna Amatores, 2 online purchases and one at a Night Market - I definitely recommend. Hoping I can visit the shop too sometime.

10 September 2024
Rated 5 out of 5 stars

Gold sheen obsidian

Brought an gold sheen obsidian bracelet and it's just as described. I don't take it off! Fast delivery. 100% recommend.

10 September 2024
Rated 5 out of 5 stars

If I could put ten stars I would!

If I could put ten stars I would!
Absolutely brilliant business both online and in-store. Hand crafted jewellery, crystals and things for the home among other amazing items.
There's always something new to look at when I go in the shop (and that's pretty regular!) The owner and staff are knowledgeable, friendly and it's always a great experience.
Online, I love seeing the new releases of necklaces Korin makes and treating myself occasionally to these too! It's so good she's been able to go back to creating these beautiful things now she has a little help in the shop!
If you order anything online, it comes
packaged beautifully - you can really tell there's a lot of love goes into this wonderful business.
There are other shops that sell crystals in Carlisle, but none with the same authentic vibe, or that sells the great selection of things Luna Amatores has to offer - it's definitely worth a visit if you're ever in town!

17 August 2024
Unprompted review
Rated 3 out of 5 stars

Change of direction

The business still continues to have beautiful products however I feel the direction has been focused on less of how it started, with crystals. Showcasing new and individual pieces. The direction at the moment seems to be on one design of a necklace and only that on social media. I feel the original customers of the business and why they first liked it has been forgotten about. We loved pre sale, unboxing and what’s new in the shop for your locals.

22 August 2024
Unprompted review
Luna Amatores logo

Reply from Luna Amatores

I'm sorry you feel that way, but I can assure you the business hasn't changed direction and has simply expanded, I just don't show as much online :) Luna Amatores actually began solely as a handcrafted jewellery business 10 years ago which I ran alongside working full time, eventually evolving into stocking a huge range of crystals too, which I think may be the time you discovered it!
Most customers are pleased to see the business get back into it's roots of high quality handcrafted jewellery alongside a huge selection of crystals :) I can assure you there's more than one design too - if you ever come to one of the beautiful markets I attend you'll see there's so many to pick from! Of course I will always make more of a certain design if lots of people want it, I would hate to feel like somebody is missing out!

Before I opened the in-person shop, I had plenty of time to create jewellery and run the pre-sales as I'd quit my full time job to put all of my time and energy into this business. Now as the shop has grown so much in the past couple of years and I welcome hundreds of customers through the door each week which means I don't have as much time to dedicate to social media. Pre-sales take up a solid week of work (photographing, labelling and pricing among other jobs) which at the moment I can't dedicate hours to. I have streamlined the online selling side and often upload new pieces to the website.
I spend my evenings after working in the shop creating jewellery and then catch up on social media, emails and admin (such as sourcing and procurement) when I have a spare minute, often gone midnight. People are often surprised to receive a reply to emails at 2am (though I am actively trying to not reply so late and spend more time with my family!).

In store you can still find an extensive range of crystals, I just don't show as much of it on social media as I'm simply too busy to be online. In fact, customers often comment on the incredible range available and will spend a long time browsing, even saying "there's too much choice!"! I do very often post new crystals to my social media stories as well as keeping the website well stocked, which should really be a full time job in itself (there's a lot of jobs for one person to do within this business)! I'm always happy to do live sales when enough people request them as well as a "personal shopping" experience via direct message or email.

I would absolutely love to do more unboxing videos, but unfortunately I need to respect the privacy of the customers in store and can't film a live video in store during opening hours due to this. It's also a struggle to do this on an evening as I use that time catching up on jobs I couldn't do through the day due to running a busy shop.

Please don't hesitate to reach out if there's anything you'd like to see. I'm always happy to send photos and videos of new crystals in the shop!

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