While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Health Insurance Agency

Written by the company

Lumos Health is a data-powered way to find the best cost health insurance plan. Find the plan that's right for you in less than 10 minutes!


Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Held our hands throughout the entire process

The Lumos Health team, including Esteban and Moonish, were incredibly helpful to my family and me as we desperately attempted to navigate the health insurance world. They educated us on the industry, jargon, and pitfalls and held our hands throughout the entire process. We never felt like we were doing the wrong thing or making a decision that would come back to bite us. We felt taken care of and that we had the right team on our side. We're eternally grateful for all that the Lumos Health team has done for us and will happily use them every year from now on.

8 August 2023
Unprompted review
Lumos Health logo

Reply from Lumos Health

Thank you for the wonderful review, Gabriel! We are delighted to hear that you had such a positive experience and look forward to continuing to serve you and your family.

Rated 5 out of 5 stars

Lumos Health prioritizes the needs of their clients

What made my experience great is that the Lumos Health team spent with me as much time as I needed in order to help me feel comfortable with the healthcare decision process. They made themselves available to me at convenient times and were also responsive to my questions throughout the process.

This company demonstrates through their actions that they are focused and dedicated to supporting people in their healthcare decision journey. Also, the team is very knowledgeable, thoughtful, and patient.

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Great experience all around

Great experience all around. The Lumos App helped me understand exactly what I needed and I felt confident that I was making the right choice. The experience with actually enrolling for a health plan couldn't have been easier, as the folks at Lumos handled everything that came up and were there to answer all of my questions. I would absolutely recommend them to anyone who needs to pick out health insurance!

9 December 2022
Unprompted review
Rated 5 out of 5 stars

New site to find the medical insurance for you

Finding the appropriate medical insurance has always been a problem for me. Using this site and the help of the staff made an incredible difference. A profile of my needs was created, and numerous insurances were evaluated based on my criteria. The result was a much cheaper insurance than the one I had been using for years and one that covered all my needs. Great site. Highly recommend!

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Logical guidance that was a big help

Honestly, without Lumos I might have given up on the whole insurance thing. Este and Moonish were able to give me logical, data based advice for the best plan for me. My situation is not the most straight forward but they helped me understand what was most important for me in selecting the best possible plan for my needs. They spent countless hours poring over plans with with me to read the fine print and ensure I was getting what I needed, and talking through the pros and cons of different directions. Everything about health insurance is a pain, but Lumos is a helpful partner in sorting through all of the confusion and offering straightforward, trustworthy guidance. Thank you!

16 December 2022
Unprompted review
Lumos Health logo

Reply from Lumos Health

Thanks for the lovely review, we are glad to have been of use!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look