H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
Company replied
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.9
Great
511 reviews
Asks customers to review
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All was perfect.
14 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad experience!!
Bad experience!!! Verry long term for delivery goods, phone custumer support only in few hours
14 January 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback.
We apologize for the longer delivery time and for any inconvenience caused. Regarding customer support, our phone line is available during the displayed business hours; however, during busy periods it may be difficult to reach us due to a high volume of calls. We encourage customers to contact us by email, at info@lumories.ro, where we strive to respond as quickly and efficiently as possible.
Your feedback is important to us and helps us improve our services.
Kind regards,
Your Lumories Team
lack of telephone operator and lack of…
lack of telephone operator and lack of stock information!
13 January 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback.
Our phone line is available during the displayed business hours. We are sorry if you were unable to reach us by phone. During this period, the line may be busy due to a high volume of requests.
We kindly ask you to send your inquiries by email, and we will do our best to respond as efficiently and promptly as possible.
Kind regards,
Your Lumories Team
Really good quality products
8 January 2026
Avoid Lumories, it's not worth it!
Although I did write the complete shipping address at checkout, the website provided the shipping company (DPD) with an incomplete address. One letter missing and hell broke.
Of course, DPD tried to deliver the package without success to the incomplete address provided by Lumories. I had to call DPD to update all the info and to make sure that I would receive the package.
I did contact Lumories, but haven't heard back from them at all. Avoid them, buy from somewhere else!
On top of that, both lamps arrived damaged from manufacturing.
PS: It's already 4 days since I'm waiting for a return shipping label.
13 January 2026
Unprompted review
Reply from Lumories
Dear Customer,
Thank you for your feedback and we sincerely apologize for the unpleasant experience caused by the error in transmitting your order.
Our headquarters are located in Germany, and our data processing with logistical partners (such as DPD) is automated.
We deeply regret that, in this instance, the system generated an incomplete address and that you did not receive a timely response from us. We are investigating this internally to ensure such technical errors do not recur.
We apologize for the lack of communication from our support team, a high volume of inquiries can sometimes delay our responses, but your feedback is essential for us to improve.
We appreciate you taking the initiative to contact the courier directly to resolve the delivery, and we thank you for your patience.
Best regards,
Your Lumories Team
Hope my feedback will help you to improve
Hi. I made an order within quite a lot of products. Few issues found.
1. Lead time longer then initially mentioned
2. One Sku was missing from the package
3. One Sku was not working.
8 January 2026
Reply from Lumories
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate it, as it helps us improve our services.
We sincerely apologize for the inconvenience caused by the issues with your order. This is certainly not the experience we aim to provide.
Our team registred the replacements orders for the missing and faulty items.
Thank you for your patience and understanding. Please do not hesitate to contact us if you have any further questions or concerns.
Kind regards,
Your Lumories Team
I did not received all products and no…
I did not received all products and no call to inform me if any issue
16 December 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we apologize for the situation with your order.
We have checked and would like to clarify that your order was dispatched in two separate parcels. One of the parcels has already been delivered, while the second one is still on its way.
Please feel free to contact us directly to info@lumories.ro so we can provide you with the tracking information and any further assistance you may need.
We apologize for any inconvenience and greatly appreciate your patience.
Kind regards,
Your Lumories Team
I've never received the product
I'm sorry to be negative, but I've never received the product (ordered on november 22nd). And I have no indication about where it is and if or when it will be delivered. It's a bit disappointing.
5 January 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are sorry for the delay and understand your frustration.
Your order will be delivered via a transport company specialized in bulky items. Once the shipment arrives in Romania, the local partner transport company will contact you directly to arrange delivery.
In the meantime, please feel free to contact us at info@lumories.ro, and we will be happy to provide you with all the information regarding your order.
We apologize for the inconvenience and appreciate your patience.
Kind regards,
Your Lumories Team
Everything was fine until I opened the…
Everything was fine until I opened the package and discovered that the chandelier had a defective socket. It didn't crack during shipping because the chandelier was well packaged. The socket was defective from the factory and that disappointed me. In addition, the quality of the sockets is similar to very bad Chinese products.
16 December 2025
Reply from Lumories
Dear Customer,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the issue you encountered with the socket of the chandelier.
All our products are subject to quality checks; however, in rare cases, manufacturing defects may occur. We sincerely apologize for this inconvenience. We kindly ask you to contact our customer service team so we can review the situation and offer an appropriate solution, such as a replacement part or a refund.
Your feedback regarding the quality is very important to us and has been forwarded to the relevant department for further evaluation.
Kind regards,
Your Lumories Team
Good products for resonable prices.
19 December 2025
I bought two lampa and eight bulbs
I bought two lampa and eight bulbs. Unfortunately one of the bulbs didn’t work because the metal piece that makes contact when mounted was missing! It’s a pitty that something like that happened!
16 December 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback and for sharing your experience with us. We are sorry to hear that one of the bulbs was defective and that the metal contact piece was missing. We sincerely apologize for the inconvenience this has caused.
This is certainly not the level of quality we aim to provide. We would appreciate the opportunity to resolve this matter for you, please contact us directly on info@lumories.ro, to provide a suitable solution as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
Kind regards,
Your Lumories Team
Reply from Lumories
Dear Customer,
Thank you for your review! We’re happy to hear the lamps are useful. Your feedback helps us improve, and we hope to exceed your expectations in the future.
Kind regards,
Your Lumories Team
Reply from Lumories
Bună ziua,
Vă mulțumim pentru feedback și ne pare rău că experiența dumneavoastră nu a fost una satisfăcătoare. Regretăm percepția creată privind comunicarea și serviciile oferite.
Dorim să menționăm că am răspuns solicitării dumneavoastră prin email și că vă stăm la dispoziție și telefonic, în intervalul orar afișat, pentru a vă putea oferi un răspuns cât mai rapid și eficient.
Feedbackul dumneavoastră este important pentru noi și ne ajută să îmbunătățim constant serviciile oferite. Vă încurajăm să ne contactați direct pentru a putea analiza situația punctual și a identifica cea mai bună soluție.
Vă mulțumim pentru înțelegere și pentru timpul acordat.
Cu stimă,
Echipa Lumories
It was a great experience
It was a great experience, I have find here something I looking for a long time. Wonderful people, you'll find here, ready all the time to serve everyone.
Thanks for all
Merry Christmas to you!
12 December 2025
All was OK with the order
11 December 2025
I received one item broken and i can t…
I received one item broken and i can t even comunicate with anybody from the office
11 December 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we are truly sorry to hear that one of the items arrived damaged.
Due to a high volume of requests, our response times may be longer than usual. We kindly ask you to contact us by e-mail, and we will do our best to respond as soon as possible.
Please also register a return using our return portal so we can assist you promptly with a replacement or refund.
If you need any help with the return process, please do not hesitate to contact us. We are here to help.
Kind regards,
Your Lumories Team
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