A company that has customer service at the forefront. Everyone I spoke to was friendly, knowledgeable, explained everything so well. I dealt with Chris mainly and he was just fantastic keeping me in t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had used Lumon previously to transfer money for my kitchen. The process was seemless and money was transfered from UK directly to supplier in 2days. So when I was buya car, I decided to use them aag... See more
Company replied
From initial dialogue with the Lumon team, through to the completion of the FX transfer, all the team were thoroughly professional and helpful. Their processes around onboarding are very slick... See more
Company replied
Very professional team. Made you feel confident in dealing with them. Kept me fully informed and processed my payment quickly and efficiently. Charges were much better than Spanish and UK banks. I co... See more
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Company details
About Lumon
Written by the company
Lumon, your trusted currency partner.
With over 25 years of experience, Lumon offers quick, effortless & secure international payments.
We help thousands of people with their foreign currency needs, from planning weddings to relocating abroad, Lumon offer competitive exchange rates whenever you need to move money overseas.
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Contact info
20 Farringdon Road, EC1M 3HE, London, United Kingdom
- +44 (0)203 384 7280
- hello@lumonpay.com
- lumonpay.com
4.8
Excellent
3K reviews
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First class service as always
24 March 2026
Reply from Lumon
Good afternoon,
We appreciate your kind words and are glad you were satisfied with our service. Thank you!
Good communication via email and phone…
Good communication via email and phone when required and made the transaction easy and clear, and dealt with one account person who made it all simple. Thank you
23 March 2026
Reply from Lumon
Good morning,
We're happy to hear that the communication was effective and the transaction was easy for you.
We appreciate your positive feedback regarding the simple process and single point of contact. Thank you!
Reply from Lumon
Good morning,
We are happy to hear that you received friendly, efficient service and good rates.
Thank you for your positive feedback.
Website intuitive snd very easy to use
Website intuitive snd very easy to use. Rates quite competitive.
23 March 2026
Reply from Lumon
Good morning,
We're happy to hear that our website was intuitive and easy to use for you.
We appreciate your feedback on our competitive rates.
The whole package
The whole package. All staff very friendly and extremely efficient and knowledgeable. Details explained really well. Transactions made easy with excellent rates. Definitely will recommend for large currency exchanges
12 March 2026
Reply from Lumon
Good morning,
We're happy to hear that you found our staff friendly, efficient, and knowledgeable.
We're also glad the details were explained well and that you received excellent rates, making transactions easy.
Thank you for recommending us!
Great experience throughout
From initial dialogue with the Lumon team, through to the completion of the FX transfer, all the team were thoroughly professional and helpful.
Their processes around onboarding are very slick and efficient and easy to follow.
A huge thank you to Jonathan, one of the senior executive traders who was so very helpful and communicative throughout the whole process
Awesome company. Will definitely use them again
26 March 2026
Unprompted review
Reply from Lumon
Good morning,
We're happy to hear that the team provided professional and helpful service throughout your transfer.
We're glad our onboarding processes were efficient and easy to follow.
Thank you for your positive feedback; we appreciate it and look forward to assisting you again.
Painless exchange great people and…
Painless exchange great people and saved on exchange will use again fir sure
23 March 2026
Reply from Lumon
Good morning,
We're happy to hear that you had a painless exchange and a great experience with our people.
Thank you for your positive feedback; we appreciate it!
Great communication and gave a very…
Great communication and gave a very understandable description of the process
23 March 2026
Reply from Lumon
Good morning
We're happy to hear that our clear communication and process description met your needs.
Thank you for your positive feedback; we appreciate it.
Quick and friendly service.
23 March 2026
Reply from Lumon
Good morning.
We're happy to hear that you received quick and friendly service.
Thank you for your positive feedback; it truly means a lot to us.
Excellent .
20 March 2026
Reply from Lumon
Good afternoon,
Thank you for your feedback!
We're glad to hear you found our service excellent.
We strive to make every transaction as smooth as possible.
Reply from Lumon
Good afternoon,
We're glad you find trading with us easy.
Thank you for your positive feedback; we appreciate your time.
Good communication with Jack and clear…
Good communication with Jack and clear explanation of exchange rates and other services that Lumon could provide. The currency transfer was initiated on the Friday and was in our account the next morning.
20 March 2026
Reply from Lumon
Good morning,
We're happy to hear that the exchange rates and services were clearly explained.
It's great to know the currency transfer arrived promptly.
Thank you for your positive feedback!
As always a perfect and seamless…
As always a perfect and seamless service that always meets my needs
20 March 2026
Reply from Lumon
Good morning,
We appreciate your feedback! It's wonderful to know our service consistently meets your needs and is seamless.
Thank you for sharing your experience.
Lumon are brilliant
Lumon did everything brilliantly to assist a deal in Euros. At all very important stages, Tom and his team were swift and crystal clear, with expert advice and help. There was always a human at the end of the phone with clear answers to queries and the whole system worked seamlessly. I also found it very helpful that Tom even made time to ask about my plans and my family and so it felt like an old-fashioned level of transaction coupled with the most-modern system. Thanks so much
23 March 2026
Unprompted review
Reply from Lumon
Dear Mr O'Connell,
We're happy to hear that our assistance with your Euro transaction was brilliant.
We appreciate that our team's swift, clear, and expert advice, along with our seamless system and personal touch, were helpful to you.
Thanks so much for your positive feedback.
Reply from Lumon
Good morning,
We're happy to hear that you had a positive experience.
Thank you for your feedback; we appreciate it a lot.
Quick and efficient service
19 March 2026
Reply from Lumon
Good morning Ms Wedmore,
We're glad you found our service quick and efficient.
Thank you for your positive feedback; it means a lot to us.
Reply from Lumon
Good morning,
We appreciate you taking the time to share your positive experience.
We're glad you found our team helpful and professional.
Thank you!
Great rates and communication
Been using these folks for 20 years and never been disappointed. Great rates (far better than our bank can offer) and excellent communication. They confirm the arrival of the funds with them and then when it has been sent to the account in France.
19 March 2026
Reply from Lumon
Good morning Mr Lund,
We appreciate your continued trust over the past 20 years.
We're happy to hear that you've consistently experienced great rates and excellent communication with us.
Thank you for your positive feedback.
Prompt and reliable service
16 March 2026
Reply from Lumon
Good morning Alan,
We appreciate you taking the time to share your positive experience with our prompt and reliable service. Thank you!
Simple and easy and quick.
As always it was the simplicity of the software to make the transfer and the speed of which the transfer took place. So…. simple, easy and very quick with staff on hand in case of difficulty.
19 March 2026
Reply from Lumon
Good morning,
We're happy to hear that you found the software simple to use and the transfer quick.
We're also glad our staff was available to assist you.
Thank you for your positive feedback.
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