Lumi TherapyReviews 

I have now been 2 weeks without being able to use my Lumi Chiller. It’s only 6 months old and is under warranty and I don’t know how to fix an issue with it. I’ve sent 2 emails and a contact form and have heard nothing back. There is no customer service number to ring and I’m extremely disappointed. I love my ice bath and chiller. I don’t know what to do next and I spend over £500 on this product and I can’t get the company to respond to my email to fix it.

My Lumi pod pro arrived 2 weeks ago and upon unboxing there were parts missing meaning I couldn't even use it and it couldn't hold water. I inflated it to check it over to 8psi as directed but a large bulge appeared in the inner lining. I immediately tried to call Lumi, but all their numbers are now INVALID. I sent 6 emails over the course of 2 weeks, NOT ONE HAS BEEN RESPONDED TO. I tried the online chat dozens of times, but the link to it doesn't even work anymore.

Dreadful customer service. I have a 300 pound ice bath that is faulty and that I cannot use.

Faulty Product No Customer Service.

After buying the Pod Pro 8 after being advised it was the best option for me by Amber? I found when assembling that there was a manufacturing fault on the pod and lid, it happens. I emailed on the day and left it, no response, messaged on different platforms, nothing, no phone number works and now feel completely out of pocket and let down. At first I would habe been happy with a swap, now I have no trust in the company and want a refund. Still no contact on day 10 or 11.! If this gets dealt with correctly I will change my review

Product hasn’t worked from Day 1. Can no longer get a response from Lumi to even try and fix it, or get a replacement. Epic disappointment. More so the awful customer service than the £750 paperweight I’ve ended up with, although there’s not much in it. The phone number listed for them doesn’t even work….

Ice bath arrived and is leaking. Tried live chat on the day of delivery and was ignored. I’ve emailed customer service twice over 5 days and no reply. Terrible customer service, especially considering I spent around £1000 on this bath and chiller. Would not recommend LUMI to anybody.

PLEASE DO NOT BUY FROM LUMI UNTIL YOU ARE FULLY AWARE OF THEIR CURRENT POSITION ON COMPANIES HOUSE!

Extremely disappointed to learn that what I thought was a reputable brand has been in administration since last year and has not communicated with me for what will be 14 days come tomorrow since I raised a formal complaint.

At less than a year old the Lumi pod I purchased has a clear manufacturing defect where the outer material splits at the valve seam and leaves the product not fit for purpose.

After contacting Lumi assuming they would be surprised at this and wanting to put it right for their consumers, I was the one surprised to learn that Lumi did not even wish to investigate the defect, ask me any questions or provide any further images. Simply advised me it was beyond 6 months so they had no obligation to me as a customer whatsoever but they would be happy to advise me on purchasing another pod from their website.

Not sure there are many consumers who are prepared to knowingly part with money for an item that is only expected to last for 6 months.

After reviewing my documentation from the time of purchase I found that I did in fact purchase an item with a 1 year warranty at the time and they even advertised the outer material as “rip-stop” material. Interesting that they have now changed their warranty period. Regardless the item I purchased holds a 1 year warranty.

Once I made the customer advisor aware of the evidence in relation to my purchase holding a 1 year warranty, silence. They have not responded to my last email or the formal complaint I submitted.

I simply wish the faulty goods be replaced like for like as per the warranty offered at the time of purchase. Not much to ask but this company are lying to customers that made a purchase in good faith with a 1 year warranty and advising them it’s only 6 month warranty to escape replacing an item valued at less that £100, a company in this much financial strife I would be cautious to purchase from.

I purchased a Pod PRO 8 + Mini Chiller 2 from Lumi.

Where to start with this review, well, first off, lets get the ice bath and chiller out of the way. The ice bath appears to be quite well made and once inflated, is very sturdy and retains this once it full of water. The lid fits very well and is easy to remove. The chiller works quite well, although I am not sure that it will get the water down to the supposedly 2 or 3c when the weather is warm, that said it managed to get it down to 6c during the recent warm spell. The ice bath and chiller are fairly easy to setup together, and it does cool the water quite efficiently, however, the chiller unit can be quite noisy.

On the whole I am quite happy with the combination, so why the low review score. Well, this is to do with Lumi. I had a few issues when the ice bath and chiller were delivered, there was a reducing hex nipple, 1/2" BSP to 3/4" BSP, for the cam-lock adapter missing, and there was damage to the front of the chiller. I tried to contact Lumi to get these issues sorted out, I sent several emails, tried the contact form on the website several times, and even tried the chatbot on the website, all to no avail, and as I write this they have not been in touch and its been more than a week since I tried to get help. I the end I managed to source missing part from a alternate vendor, just so I could get it working, and then to make things worse, I had also ordered additional chiller filters which arrived a week after the main delivery, which was fine but either Lumi or Fedex put the items in the Royal Mail postal system and neglected to pay for delivery, so I have pay that before Royal Mail would deliver them, all in all, the worst customer service experience I have ever had.

Looking back, I would rather pay slightly more and get this from an alternative vendor and have good customer service, would never buy from them again.

very poor customer service, chat bot says that they will answer in 10 mins but no response. No response to emails or cases been 5 days and now chatbot down just really bad customer service. Products are really good but if have an issue they have zero follow up care.

so I have just received the lumi recovery ultra but not received any caps to block off the valve to stop the water coming out
order number 288487
this is the second time I have orderedof use guys and the second time I have had a rubbish service

I have emailed and tried to contact the customer services yet no joy
checked on the website and seen that they hose and valve thing i need is out of stock so I am assuming use have sent the my ice bath knowing this

It’s now day 5 after my chiller purchase I have a faulty chiller that can’t be used.. lumi support team have done nothing to help no response. I want a full refund so that I can purchase a new chiller from a more reputable brand the lumi after sales and faulty chillers are a total waste of time.. they promote wellness but clearly don’t preach it..

I’m very disappointed to firstly be ignore with no reply to solve my missing item, and secondly frustrated that you have made an error with the amount of items sent for delivery. Your reviews for customer service are very poor looking online. There’s no telephone number available which is also very poor customer service from a company.
Still waiting for some contact.

Recently purchased the lumi pod pro and mini chiller 2 combo bundle. So far I’m well impressed. The pod is good quality and the chiller is very good even with the extremely hot weather we’ve had the last few days.
Even used it just to cool down with all this heat 😀
Seems to be working well with my recovery. Fairly easy to assemble. The only niggle is for some reason I’m unable to connect to wi-fi even after checking my router data and using both recommended apps which is a little frustrating but it works fine manually.

My pod arrived missing pieces. I was told I would be sent them and I haven’t been. I managed to purchase an alternative part from B&Q however the pod absolutely stinks of chemicals. I won’t be using it again as after two washes the clothes I had on still stink. I would say sitting in a pool of chemicals will negate any alleged health benefits. Really wouldn’t recommend for multiple reasons.

I was incredibly disappointed with my recent purchase.

I received my Pod MAX Ultra Ice Bath as ordered; but when I opened the box & checked the contents, there was no manual included, so I had to resort to YouTube videos for support. Then bizarrely the pump included not only does not fit, but is different to the one on the website & in fact looks like one for a bike tyre?
The product therefore is useless. Seems very strange to see so many 5 star reviews, with what I have experienced!

Thanks

I purchased a Lumi Sauna Max in 2025. It is still in warranty. I finally opened it up last week to discover that there was no remote control or cap for the inside inflatable frame. I was asked to pay for the replacement remote which I thought was ok given I hadn't opened it for almost 10 months. Then when I set it up the inner frame was not sealed properly and they said that this would not be dealt with under the 12 month warranty - despite my product still being under warranty. They said I had to buy a new inner frame and would not send it to me under warranty. The customer service agent sent me some text in an email which indicated a 6 month warranty for the frame. I've just searched online for all warranty references related to the Sauna Max and they all indicate one year. I am very disappointed and will never buy a Lumi product again. I don't recommend it to anyone either because they don't honour their warranties.

stupid case study and made me want to die. why on earth do you have to balance the marketing mix, you stupid company all i wanted was a 5 and you made me very unhappy. maybe you should start a clothing brand instead of the other option 2 i chose on the 9 marker again i will say you stupid company, never do this again

I purchased a sauna and I’m very happy with the product. The installation and delivery process was smooth and the customer service was fantastic. The sauna looks great and is very easy to use

Sent the wrong item, no refund or resolution. I ordered a dry robe and they sent the wrong colour. I returned but LUMI refused to issue an exchange until they received it back. Now they’ve received it back I’m no longer receiving any replies to my emails and I’m £130 out of pocket with no product.

cooked me in my gcses because of some terrible case study i don’t know why lumi needs to balance the marketing mix to be more competitive just give me my grade 4 and stop ruining my life. hope you are happy you mug. love from candidate 6767

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.