Luminance Milano logo
Visit website

Luminance Milano Reviews 1,617

•
TrustScore 4 out of 5

4.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 986 reviews, reviewers had a great experience with this company. Many customers are very happy with the products, finding them to be effective and of good quality, often exceeding their expectations. People appreciate how the products, like foundations and concealers, blend seamlessly, feel light on the skin, and provide a natural finish, effectively covering dark circles and imperfections. The user experience with ordering and applying the products is frequently described as easy and straightforward, with many consumers planning to reorder due to their satisfaction. However, some people were dissatisfied with the delivery service, noting that it could be slow and take several weeks to receive their orders. A few other people also felt that certain products did not perform as advertised, with issues like foundations not adjusting to skin tone or concealers not providing adequate coverage. Additionally, some reviewers expressed concerns about the company's return policy and the manufacturing origin of the products.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a "game changer" that is... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as flawless, light, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction over long... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product for being flawless, light, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting quick and timely deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an 82 year old, I bought the Luminance Eye Brightener to help disguise my dark lines under my eyes. I liked the case and brush and pink tones which seem to help lighten the lines but don’t total... See more

Rated 4 out of 5 stars

I ordered the Luminance Milano self adjusting foundation. It did not properly adjust to my skin tone , but they provided good follow up and offered a refund. I think this is a newer company - hopef... See more

Company replied

Rated 4 out of 5 stars

Although the product did not work for me, the company refunded my purchase price. So I have to give them an A+ for customer service, However, please be aware, that at this time, returns must be sent... See more

Company replied

Rated 4 out of 5 stars

The products are nice, the under eye cream does work for most of the day with covering dark spots. I also use the powder to cover up oily skin throughout the day. The only con is the delivery service... See more

Company details

Written by the company

At Luminance Milano, we believe that luxury beauty should be accessible, high-performance, and effortless. Inspired by Milan’s timeless elegance and cutting-edge fashion, we create premium makeup essentials designed to enhance natural beauty while caring for your skin. Join thousands of beauty lovers who have discovered the Luminance Milano difference. Because when it comes to beauty, you deserve the best without compromise.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Don't order!

I ordered the product and it did not have the coverage or results of the pictures provided on Instagram. I found it pasty and hard to rub in and then the results were minimal to none.
I reached out to customer service and they have you ship all returns back to china and pay all fee. It's more than half of the product cost.
They then offered me 40% back. They have a money back guarantee. Um???
Don't order from them.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I am almost 56 years old an love it!

I am almost 56 years old and have tried so many products to brighten under my eyes without creasing into my lines. This product actually works! It also keeps my under eyes moisturized throughout the day! I love it and will recommend it to any others!

27 May 2026
Unprompted review
Rated 1 out of 5 stars

I’m extremely unhappy with how long…

I’m extremely unhappy with how long it’s taken to receive my order. My money was accepted and paid for almost immediately. After ordering. I have been waiting far too long to receive my order when I contact customer service they say 5 to 10 days well I’ve contacted them twice now, and I still have not received my order very unhappy with this company.

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Illuminance is really a game changer

Illuminance is really a game changer. At 68 I've been seeking a foundation that would not only blend well but also moisturize and not look like a clay death mask! 😂 I'm super happy that I invested in this product and also that I chose to get the 3/pack deal. One happy camper.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I love this product!

I love this product!! I’m 71 and I have tried at least 15 concealers, they all creased, or was too dry, cakey or wrong color…
I will not be without this!! It lasts all day, 😍

15 April 2026
Unprompted review
Rated 3 out of 5 stars

It is alright

It is alright. I did not experience a huge difference

20 May 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 5 out of 5 stars

This product definitely does work

This product definitely does work. As I've aged the dark circles under and around my eyes have been challenging to cover. This product does it easily. Very easy to apply. It is greasy feeling and not what I expected at first. But it doesn't stay greasy and will not fall into your fine lines making the creases show. Id recommend.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

I love the product

I love the product , does what it promises
Shipping a bit long, yet understandable as it is international shipping
Will continue to order

Thank you

14 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look