Lumiere was a great site to navigate and when I chose my purchase it arrive within the period stated. I love the suspension light I chose and it looks even better installed than the image online
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I never received your products when the deliver company came to my home on Thursday he refused to give us the parcel in his hands because I cannot a "code" which I never received... How to proceed no... See more
Company replied
This is a perfect led ceiling light with minimalistic look. Comes with remote control, has dimming option and change color temperature across grades. Installed it just today, don't know yet how long i... See more
I recently ordered a number of light fixtures for a whole house renovation. We had a bit of a challenge with the first shipment being lost but the second arrived without a hitch. The lighting is perfe... See more
Company details
Written by the company
Luminaire.fr est votre allié digital pour la lumière et l'éclairage. Par des idées d'éclairage ensoleillées, nous rendons vos espaces plus lumineux, mais aussi plus agréables ! Nous offrons une gamme variée de plus de 400 marques - des lampes et luminaires pour tous les goûts, tous les besoins et tous les budgets. Une ambiance lumineuse parfaite en toute occasion pour faire de la lumière une source de bien-être. Chez Luminaire.fr, vous bénéficiez d'un service de conseil et d’avis experts, et en tant que client professionnel vous pouvez choisir en toute flexibilité votre mode de règlement, de la facture au paiement amazon, tout en ayant l’esprit tranquille avec une excellente expérience de livraiso
La garantie remboursement et retours gratuits
50 jours pour changer d’avis et renvoyer la commande sans frais
Bénéficiez d’une grande flexibilité avec Luminaire.fr. En plus du droit de rétractation légal de 14 jours, nous vous offrons une garantie de remboursement pour les 36 jours suivants. Vous pouvez donc nous renvoyer la commande gratuitement dans les 50 jours sans donner de raisons.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- 09 77 55 39 95
- info@luminaire.fr
- luminaire.fr
4.1
Great
24K reviews
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The product is of excellent quality
The product is of excellent quality - much better than I expected. Also the delivery was super speedy.
16 October 2024
High quality lighting and good customer service
I recently ordered a number of light fixtures for a whole house renovation. We had a bit of a challenge with the first shipment being lost but the second arrived without a hitch. The lighting is perfect - beautiful, high quality materials and perfect solutions for our space. Very satisfied - thank you!
25 September 2024
Great service.
Great service. Quick and reliable. Good products at value prices. Arrived on time and the items were exactly what we wanted.
10 October 2024
Parfait …
Correspond parfaitement à la description et aux photos. Facile à installer. Merci au SAV qui a palié au service defaillant de Chronopost.
12 October 2024
Fast and reliable
Fast and reliable. Too many spam advertisment with my email afterwards though
30 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Luminaire.fr
Madame, Monsieur,
Nous vous remercions pour votre évaluation et votre participation active à l’amélioration de nos services.
D'après le suivi de votre colis, ce dernier a été livré à votre gardienne en date du 10.09.
Si vous ne trouvez aucun colis, nous vous invitons à vous rapprocher de notre service client par e-mail (info@luminaire.fr).
Nous vous souhaitons une bonne journée et restons à votre disposition pour toute question complémentaire.
Votre équipe Luminaire.fr
Les lampes correspondent exactement à…
Les lampes correspondent exactement à la description et à la photo. Good service, thank you.
20 September 2024
Reply from Luminaire.fr
Madame,
Nous vous remercions pour votre évaluation et regrettons sincèrement que vous n'ayez pas encore réceptionné votre colis.
D'après le suivi de votre colis, nous constatons que ce dernier devrait être déposé en point relais depuis le 25.09.
Nous venons d'envoyer une instruction de livraison à Chornopost pour le colis soit livré dans les plus brefs délais.
Nous vous souhaitons une bonne journée et restons à votre disposition pour toute question complémentaire.
Votre équipe Luminaire.fr
Great service!
Great service!
Good choice of products!
Easy to order!
Quick delivery !
Happy customer!
3 September 2024
I love my lamp
I love my lamp, excellent quality!!! Fast and easy delivery. I highly recommend this company!!!!
30 August 2024
Do not buy from this company Put in an…
Apologies! ignore my remarks my complaint was against another company with a similar name "lumisign.fr" not "luminaire.fr" Do not buy from this company Put in an order in July 2 2024, got no confirmation of payment. I then sent an email to enquire never got an answer. Sent numerous emails since then but still no reply nor money back.
12 August 2024
Unprompted review
Reply from Luminaire.fr
Monsieur,
Nous vous remercions pour votre évaluation et votre participation active à l’amélioration de nos services.
La référence que vous indiquez ne provient pas de chez nous. Nous ne vous trouvons pas non plus dans notre base de données.
Nous vous invitons à vérifier les informations en votre possession et adresser votre réclamation au bon marchand.
Nous vous souhaitons une bonne journée et restons à votre disposition pour toute question complémentaire.
Votre équipe Luminaire.fr
Didn't receive the package
I was supposed to collect the parcel a week back but after I was notified that the parcel has been delivered at relay point, I wasn't given any instruction on how to receive it. I tried contacting but haven't been able to reach the delivery partner.
3 July 2024
Reply from Luminaire.fr
Dear Customer,
Thank you for your evaluation. We apologize for the inconvenience.
Your parcel seems to be available in a relay point, we have sent you the information by email today.
We wish you a good day and remain at your disposal for any further question.
Your Luminaire.fr team
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