I owe Jay, Lumimeds, and the support team for impacting my life in such a strong and positive way. Take today: After not being as responsible as I should have been, I ran out of my medicine. I sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so impressed with the customer service at LumiMeds! First, I should mention I received my order within 48 hours of being approved. When I opened my package, one of the vials was cracked. I sent a... See more
Company replied
Jay on staff worked with me to accommodate my changing needs. Put a plan in place that will help me reach my goals. I had extensive travel plans then unexpected surgery. My plan was place on hold unt... See more
Company replied
I use the online portal and find it easy to navigate. My questions are answered with in a 24 hr timeframe. I had a question about switching medications and had an informative response. When I plac... See more
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Company details
Written by the company
Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
Contact info
United States
- 4159680890
- help@lumimeds.com
- lumimeds.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Cara has done an excellent job sending…
Cara has done an excellent job sending my order and keeping me informed every step of the way. Thank you Cara
2 September 2026
Reply from LumiMeds
Thank you! We’re glad Cara handled your order efficiently and kept you informed every step of the way. We’ll share your appreciation with her! ✨
Clara took care of re-arranging my…
Clara took care of re-arranging my scheduling of meds so no overlap occurred.
This company does everything right by me!! A1 service in the 1.5 yrs I’ve been with them.
2 September 2026
Reply from LumiMeds
Thank you for trusting LumiMeds for 1.5 years! We’re glad Clara adjusted your medication schedule to prevent any overlap and provided A1 service. We’ll share your kind words with her! ✨
Reply from LumiMeds
Thank you! We’re glad you’ve experienced attentive support, timely shipments, and clear communication. We appreciate your feedback! ✨
Cara was professional and great to deal…
Cara was professional and great to deal with
1 September 2026
Reply from LumiMeds
Thank you! We agree—Cara is professional and wonderful to work with. We’ll share your kind words with her! ✨
Cara replied right away and I always…
Cara replied right away and I always get answers to my questions.
1 September 2026
Reply from LumiMeds
Thank you! We’re glad Cara responded promptly and consistently answered your questions. We’ll share your appreciation with her! ✨
Cara has been amazing
Cara has been amazing! She’s been super communicative, helpful, and quick to respond throughout the whole process. Everything has been easy and straightforward, and I’m honestly really impressed with the customer service from Lumimeds so far. I’m very glad I made the switch!
1 September 2026
Reply from LumiMeds
Thank you for choosing LumiMeds! We’re thrilled Cara’s responsive, helpful communication made your switch easy and straightforward. We’ll share your kind words with her! ✨
Great customer service !
31 August 2026
Reply from LumiMeds
Thank you! We’re delighted you received great customer service! ✨
Quick responses to my msgs and…
Quick responses to my msgs and concerns!! Very helpful@
29 August 2026
Reply from LumiMeds
Thank you! We’re glad our team responded quickly and provided helpful support with your questions and concerns! ✨
Wonderful call
Wonderful call! Thank you for answering my questions with pure confidence made me feel more at ease on this new plan on my journey.
31 August 2026
Reply from LumiMeds
Thank you for sharing! We’re glad your questions were answered clearly and confidently, helping you feel more at ease as you begin this new part of your journey! ✨
Reply from LumiMeds
Thank you! We’re glad you’ve had a positive experience so far and look forward to supporting you throughout your journey! ✨
Great customer service and response…
Great customer service and response time to your request and questions is swift. With this kind of work ethic I feel secure and comfortable dealing with this provider.
31 August 2026
Reply from LumiMeds
Thank you for sharing! We’re glad our prompt, attentive support helps you feel secure and confident in choosing LumiMeds. We truly appreciate your trust! ✨
Excellent service and experience!
30 August 2026
Reply from LumiMeds
Thank you! We’re delighted you had an excellent experience with our service. We truly appreciate your support! ✨
April listened carefully to my concern…
April listened carefully to my concern and was able to resolve it
29 August 2026
Unprompted review
Reply from LumiMeds
Thank you! We’re glad April listened carefully and resolved your concern. We’ll share your kind words with her! ✨
Quick resolve
I had an issue with restarting my prescription and Arnold from customer service was very helpful and his response time was quick.
29 August 2026
Unprompted review
Reply from LumiMeds
Thank you for sharing! We’re glad Arnold quickly helped you restart your prescription. We’ll pass along your kind words! ✨
Top notch customer service!
I am so impressed with the customer service at LumiMeds! First, I should mention I received my order within 48 hours of being approved. When I opened my package, one of the vials was cracked. I sent a message through the portal and Arnold responded within minutes. Within just a few hours, I had a tracking number for a replacement. Arnold sent a message and assured me they would make it right. I’m so happy with my experience!
27 August 2026
Unprompted review
Reply from LumiMeds
Thank you for sharing! We’re glad Arnold responded quickly and arranged a replacement right away. We truly appreciate your trust and kind words! ✨
Very timely responses with Cara
Very timely responses with Cara. I didn’t mind the continued texts prior, reminding me, outlining the options and encouraging me to use LumiMeds where I know some folks feel otherwise.
27 August 2026
Reply from LumiMeds
Thank you for sharing! We’re glad Cara’s timely responses and helpful reminders kept you informed about your options. We appreciate your trust in LumiMeds! ✨
I’ve used Lumimeds for almost a year…
I’ve used Lumimeds for almost a year and am very happy! Specifically Cara and the others at the Care Team; they are always quick with replying to questions and getting assistance when needed! Shipping is fast, meds are great, and I recommend them to anyone who asks!
25 August 2026
Reply from LumiMeds
Thank you for trusting LumiMeds for nearly a year! We’re thrilled Cara and our Care Team have provided prompt support, fast shipping, and a consistently great experience. Thank you for recommending us! ✨
As always Lumimeds does not disappoint
As always Lumimeds does not disappoint. Arnold was wonderful helping me with a couple of things. Again, I’m so happy and HIGHLY RECOMMEND:)❣️❣️❣️❣️❣️
24 August 2026
Unprompted review
Reply from LumiMeds
Thank you for your continued trust! We’re glad Arnold provided wonderful support. Your heartfelt recommendation means so much to us! ❣️✨
Customer Service
Cara took care of everything and got my order straightened out very quickly this morning and gave me a credit on my account. Very nice and knowledgeable!!
24 August 2026
Reply from LumiMeds
Thank you for sharing! We’re glad Cara quickly straightened out your order and account credit with knowledgeable, friendly service. We’ll pass along your appreciation! ✨
Cara was very polite and made sure I…
Cara was very polite and made sure I was happy with the service.
21 August 2026
Reply from LumiMeds
Thank you! We’re glad Cara was polite, attentive, and ensured you were happy with your experience. We’ll share your kind words with her! ✨
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