Absolutely the worst customer service…
Absolutely the worst customer service experience. I placed an order through Shop.app and received a confirmation email with a link to the seller’s website. My item was $139 and the free shipping threshold was $140. I reached out and requested free shipping on my existing order, the agent agreed yet never adjusted the price. I was told I “misunderstood” despite having a screenshot of the conversation. So I decided I no longer wanted the item or anything further to do with this company. They refused to allow UPS to return to sender. I wanted to verify authenticity before making any further purchases but they just lost a customer by being petty.





